I have over 5 orders at eumerch.bethesda.net none of them were on time. Several were/are on preorder, the website shows that the items are in stock at the time of ordering but I was told they weren't in stock by support. They then show as pre order items. Later they go back to being back in stock and after contacting bethesda they say that they're not in stock.
Support is utterly worthless sometimes since they just shut down your ticket after they answer. If you're lucky you'll get a rep that knows what they're talking about or you could be unlucky like me and have to create 6 tickets to get 1 question answered.
Review by Davidshiloh9 months ago
Ordered multiple items on the 2nd of June 2018. On the 22nd of September, 112 (!) days later, I received 2 out of 4 items. Now, 224 (yes, 224) days later I still haven’t received the remaining items. They never reached out to me to tell my order was delayed. On contacting them they always give me a new date a month from now.
The items I did get were rather poor. The Quake hoodie I ordered in size XL was more like a size M or even less. In addition the quality of the hoodie is pretty questionable and the fabric is really flimsy. Send it back you say? The return policy states that I'm responsible for the costs of sending it back to Germany.
This is by far the worst online shopping experiences of my life.
Review by Chems Caragan11 months ago
They're under fire for Nylon bag which is from Fallout 76 promotion.
Review by Former1 year ago
Ordered the doormat from the german store. estimate 1-3 days dispatch/delivery. It took 7 days to dispatch. Feckless lazy staff, dont reply to emails.
Dispatched through DHL. I checked my local DHL depot (2 miles away). I could can pick up from the depot I thought. No DHL give it to UK mail, whos depot is in Dartford which is 35 miles away in Kent.
Utter shambles, just not worth the stress.
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