Site works well and is easy to use. For a small company, the monthly fee is WAY too expensive to justify continued use; we will be dropping this monthly expense shortly absent a lower price tier option for entities using a small volume of postage. Really not so hard to buy stamps and hand to the mail carrier.
Review by Morlon Kannon2 months ago
Each time I log into Stamps.com I have to reload the software program. Then it takes numerous attempts to get my scale to work with the program. I spend time on the phone with tech support and they did somethings that was supposed to fix the problem - it did not. That was several months ago. I called customer support a week or so go and waited on hold for a long time and finally had to hang up as a business call was coming in. If I didn't have dozens of stamp sheets to be used I would just go back to using regular stamps.
Review by Morgantown Györgyi2 months ago
I have been a monthly customer for 12+ years .. never missed a month. I have had the same scale the whole time. I now need a new one and i have called 4 times now and been promised to get one sent to me 4 different times for 4 months now and still NO new scale ???? What do I have to do to get a new scale.. Geez ... You cant get GOOD customer service now days !!!
Review by Cgjse3 months ago
Their system is very buggy... it will work for a few months on one computer, then suddenly stops working... they'll advise to change to a different browser, or state they no longer support Apple computers (thanks for that, we don't all have PCs here at our office); often their website is down. Half the time they want us to update the downloaded program, the other half the time they want us to log on and only use it online. Their monthly fees are way too high for small businesses, and their staff is hard to reach (to put it politely). If you can find another service, DO SO!
Review by Issmaiel Dolimbek3 months ago
Stamps.com is a good site and works well but the rates are extremely high for a small company. If I find a less expensive company I will switch in an instant.
Review by Britha7 months ago
had computer crash,have changed e-mail over the years.could not get any help as there was no account connected to current e-mail.lost all contacts and postage i had purchased.
finally just started over with new account. will wait and see if i am charged monthly fee for
Review by Neryus8 months ago
It seems if I don't email the stamps/endicia people and ask them to fix our rates after USPS updates, then we pay more until I do. The software looses it's dimensional discounts. Both Internationally and Domestically.
Review by MKPLethalizer1 year ago
I have tried contacting customer service several times and have never once received a response. I've been using stamps.com for years but am considering trying another option. For more than 6 months I have not been able to access my history on my stamps.com main page and was told I would have to go to an alternative site just to see my history. History has been available there for years and now, all of a sudden it is gone and they can't seem to figure out why? Really?
Review by NinjaChemicalsWarrior1 year ago
Asked to log in when already logged in memory. Can't print now and fed up with the Incompetent website.
Review by Arcelious Traeh1 year ago
After they did an up-date, lost ability to use Avery labels that were accessible prior to up-date. .
Review by Astronaut Verhoef1 year ago
Updates to the software does not preserve custom envelopes that customers have created. Lack of support for envelop printing on various printers.
Review by Psdo1 year ago
Software is great to use for my small business. I ship 20 packages a week. The only problem is they seem to double charge on some items like insurance. I was sent an email explaining the billing and it made absolutely no sense so I still don't understand the billing. It's a pay-as-you-go program but you're going to pay twice for insurance at least through USPS.
Review by Customershane1 year ago
Instructions were poor. Printing alignment was off. $5 in the garbage. I very much like the idea of printing stamps at home, but apparently there was not sufficient quality control.
Review by CPOjim1 year ago
Stamps.com used to have great customer service. Good luck getting past their foreign answering service. TERRIBLE.
Review by Holweg1 year ago
Probably sold something on Ebay and unknowingly got hooked. Got charged $15.99/mo for two months, called and cancelled but kept charging so had to get VISA to refund the unauthorized charges. Probably ok if you ship on a daily basis, mostly for businesses but thought I was dealing with USPS.
Review by Alhajikadiri2 years ago
Great for stamps. I'm having to learn how to be a postal clerk to use. properly. I mail to organization supporters and cannot send postage due or pay too much for what I'm sending.
Review by Bluecaffreys2 years ago
Had trouble for some time now, lots of glitches. Prints orders twice, sometimes three times which sets us up for huge financial losses. Busy warehouse can't always "catch" their countless errors. Program times out a lot, double the work to re enter weights and measures causing a huge time loss for our warehouse team. They they try to call you to get you to "upgrade" (of course for a higher charge) to another program that's "more stable". Why wouldn't you just introduce the stable program to all your customers? Makes no sense. As a business who ships 75 to 100 packages a day we've now had to add additional personnel to "watch out" for their countless errors and site issues. A lot of trouble to use, and I don't see them fixing any of the glitches any time soon.
Review by Scarfe2 years ago
Monthly fee prohibitive for a regular user without a business. (But I can't resist it!)
One of these days I will drop my membership.
Review by Lorrainne2 years ago
A great service, until you have a question. My many sheets of Netstamps are useless because something is wrong, but Stamps.com will not respond to my question about what is wrong. I have been a customer for 10 years, and I expect better than that!
Review by Staelens2 years ago
Every software update creates nightmares.
Often resort to hand addressing and using stamps due to ongoing problems.
Hope they fix the software issues, some days it does work, next day it does.
To fix the problems with Customer Support takes too much time compared to how much I use it.
And I have to use a Laser Jet 4 printer driver from 40 years ago as my current HP printers, 3-5 years old, do not work with Stamps.com latest drivers. Hello!
Review by MillieM3 years ago
Why do I have spend money to buy a stamp to get my refund for misprinted stamps and shipping labels. What happen to the instant refund button that credits my account over the internet. Now I have to print up return form to return misprinted labels and spend postage to send it all back to you. What's up!
Review by Mejores VanHoozer3 years ago
I wonder why "Stamps Dot Com" does not have a reduced insurance rate after a given time period the way the Auto Insurance Industry does. It seems fair that if drivers that are "Safe Drivers" and are accident free for a period of time have a rate reduction? A good shipper that packages and labels items to the best of their ability should have similar reductions .... I would think.
Review by Syann3 years ago
I would give it 5 stars if it was available in a mobile app in todays technology this would be a no brainer.
Review by GBurton3 years ago
This company was advertised as the one that helps with any shipment, being affiliated with usps.com in order to provide services that they don't like: shipment label printing. And it is not that I don't like information on what they do nd how great they do it. I'd like a simple search engine enabled, so I would find the same answers by simply using a search option. Not in their case. You can scroll the page up and down left and right, looking at the friendly smiling face of a dude, but it won't help. Need no magic, but constructive business? I guess not.
Review by Luke Harthen6 years ago
Do your research before using. But, be sure to contact customer support. They had charged me around $300 for their free starter package. I dont know how free means charge me... Then for monthly charge, then a cancellation fee, and a fee for calling after business hours to talk to a supervisor. After demanding for a refund and suggesting that I may sue, I was quickly refunded 100% and my account was terminated. I called to confirm, and they had no record of my account ever being made and they had no idea who I was. I was however emailed transcripts of each phone call the following day. They are a tricky service and only good if you will need to buy postage several times per week. Customer service does their job of trying to keep you, but they are tricky when trying to cancel.
Our reviews are aggregated from multiple sources to give you the best overview about stamps.com.
With Stamps.com, you have all the functions of the Post Office right on your desktop. From stamps to shipping labels, from First Class Mail to Priority Mail, Stamps.com gives you the power to print and manage your mailing and shipping like never before. Stamps.com even gives you postage discounts you can't get at the Post Office.
1990 E. Grand Ave