I can't say enough about how impressed I was with the customer service at SportsMemorabilia. Shelby, particularly, had some of the best customer service I've experienced with any company. She was prompt in her responses, friendly, and went out of her way to make sure I was satisfied with my order. I will definitely be using this company for future purchases.
Review by JaQuandra2 months ago
Often, customer service simply leaves you frustrated or more aggravated at the issue that caused you to reach out in the first place.
However, Cristin was fantastic. Over the course of a few days, we communicated over email on a regular basis - there was never a period of greater than 24 hours where I was not receiving a status update from Cristin as she got to to the bottom of the issue. She was extremely clear, respectful, and courteous. When you are making investments in pricey sports memorabilia, these are the qualities you want to have in your seller. Thanks Cristin!!
Review by Massiel2 months ago
Cristin provided me with excellent customer service! I will continue to shop at sportsmemorabilia.com.
Review by Moncef2 months ago
A great experience. They've been a really good professionals and they keep me inform in any change about the order or anything related to the shipment. The item has arrived in perfect conditions.
Review by Edica2 months ago
Learned my lesson the hard way with sportsmemorabilia - ordered a item for my wife's birthday and chose next day shipping. Assuming it takes a few days to ship, I had left plenty of time to get it in time for her birthday. Then, once I placed the order, suddenly they tell me that it's going to be 2+ weeks before the thing even ships!
They list 2-3 days processing / turnaround time, but then when you place your order, they put a longer time frame in the fine print. 3 days is a semi-reasonable turnaround time. 2+ weeks is not. Why the heck am I paying for "Next Day" delivery just to have them ship it half a month later?
I will not be ordering from them again and will be looking elsewhere for any memorabilia I want to get as listing one delivery time and then sneaking a MUCH longer time into the fine print at final checkout is sneaky and underhanded. You guys are awful!!!!
Review by Názáreti3 months ago
Shelby provided amazing customer service with a delivery issue, and even followed-up after I received my item. I am truly satisfied with my purchase, and thank you, Shelby for being so helpful!
Review by DanTarasenko Kitajlowicz3 months ago
Purchased a jersey online (60% off) and they emailed me saying it was damaged. Funny how it was the 60% off jersey that was damaged.
Review by Rhaegar3 months ago
Cristin was very informative and helpful with my order. She followed up and made communication easy! Great service!
Review by Kampman3 months ago
EVERYTHING was much better than expectations, including and most importantly your customer service!! Sports Memorabilia will be my go-to sports gift web site going forward based on this experience…and I hope Shelby's manager/s know how much they should value her!
Review by Rohet3 months ago
Shelby was very helpful with my order. Item was as described, and shipped out quick.
Review by Ghetonda3 months ago
Cristin provides excellent customer service!
Review by Hekfusz3 months ago
Shelby was really helpful, she made sure all the transactions went as smooth as they could and they did. Thanks Shelby
Review by Thamy Bruyne4 months ago
Cristin was very helpful and a pleasure to speak with. Very helpful and great customer service!
Review by Ristaf Narborough4 months ago
Connie was amazing. Se help me with my Order, clarified the delivery time and followed up even before the package had arrived to re-confirmed the expected time of delivery. Great customer service.
Review by Lyia Runez4 months ago
Donna was thorough and diligent in getting this issue resolved quickly and painless
Review by Isibonile Busneac4 months ago
Cristin should be commended for her customer service. I called last week with respect to an order I had not received any follow-up on and Cristin seemed to drop whatever she was doing to assist me. Within minutes I received confirmation of shipping and her follow-up emails provided assurance that I would be receiving my order very soon. Her kindness and happy demeanor on the phone was very evident of someone who takes pride in her job. Keep up the great work Cristin!
Cristin rocks! Nick Lombardi
Review by Remerak4 months ago
Cristin was absolutely wonderful and continually checked in to let me know where my purchase was in the process. I had initially given her the wrong shipping address and she immediately got back to me. She also followed up to make sure my daughter was happy. Customer Service to perfection!
Review by Marion McMichael4 months ago
We had a slight issue with a gift to my Nephew. Shelby did a great job and handled the situation perfectly.
Review by Tudor Purdue4 months ago
Great customer service,very helpful.
Review by Christerpher4 months ago
Shelby was very attentive and I received my jersey quickly. I would definitely buy from them again when I need some more memorabilia.
Review by Borgi4 months ago
Found this site online, thought some of the products were super cool and unique. Ordered 3 products. I am not an collector, just a fan who wanted to keep a few things dust free. When originally ordered, there were a few issues and to my surprise, the customer service that Shelby provided was amazing.
Review by Vongdeuane4 months ago
Dan and Cristin helped me tremendously with my order, thank you, guys!! I will be back to order more...
Review by Norooz4 months ago
This is the first purchase I have made thru Sports Memorabilia, it was very smooth. I called in and Connie Hubbard assisted me with a true fan experience. When you buy something signed by an athlete you want to make sure your getting the real thing. Connie assured that the purchase came with seals and certs. She even assisted me with getting the appropriate discount that was advertised on the website. THE CUSTOMER SERVICE HERE IS GREAT!!! Compared to other stores it is exceptional. Felt at home. Thanks Connie Hubbard!!!
Review by Dlicia4 months ago
Great Service! I have been ordering to Czech rep. for my boyfriends B-Day, glad sportsmemorbabilia ships there! I have tracked my package to Prague and had the pleasure to have Cristin to help me through my order. Cristin contacted me everytime there was an update with my order, and prepared a lovely Card Stuffer when we have found out that the puck won't be there on time for the b-day due to customs in Prague :D It was so soothing and thoughtfull to know that Cristin is taking care of my order personally.
I have been told by my boyfriend that he needs also a signed jersey :D So it seems that I might be ordering for x-mas on sportsmemorabilia in a half year again.