SpamArrest offloads their customers' spam problems onto unrelated third parties whose addresses are forged as senders in spam.
Challenge/response, which is what SpamArrest is, causes backscatter, which is the above. It is in effect causing spam in itself.
Having been on the receiving end of a three-month forgery run and subsequent SpamArrest and other misguided challenges, I can only say that whoever came up with this idea did not think of the consequences at all and does not understand Internet email an iota.
Review by SKinchella Lehet6 months ago
I have used Spam Arrest for over ten years. Now in May 2019 I have has two separate occasions with total email blackout service for over 24 hours each time. It is a business account and I can not operate with issues like this.
What annoys me even more is their total lack of customer service. You just can not contact their support team. All they have is an online support form which I have never successfully received an answer from (over 10 sent). They then demand $9.95 to place your response in fast track (do they even answer them?) and an incredible $24.95 to get live chat. Can I point out that nearly every tech or comms. company on the planet offers these services for free!
Why on earth should we pay for their problems ?
I need to leave, any suggestions ?
Review by Sadira7 months ago
I've been using SpamArrest for more than 5 years.
It takes a lot of work to pick out the legitimate emails from the Unverified emails folder because of the unbelievable amount of spam.
When I switched back to my email provider's server I was happy that the bulk of the spam is being filtered at the email server level so I have been seeing much less spam.
I've had problems sending emails through the SpamArrest servers. This includes being completely unable to send emails for more than half a day. At times I've also had trouble receiving emails through the SpamArrest servers. There were either significant delays or senders received an error message.
Needless to say that I have abandoned SpamArrest and would not recommend it to anyone.
Review by Brygida Lutte8 months ago
Spamarrest is a great service and blocks spam better than any other service, platform, software, or technical methodology I've used.
Having said that, it's not perfect. First, you need to manage your emails. You need to know if an important email is coming so you can proactively authorize it. Being an IT professional (and an adult) I am more than happy to do this. My only other problems with Spamarrest are that it doesn't force HTTPS on their website, and once in a while their web interface is horribly slow. Sometime's it takes 30 minutes for an email to come through instead of 1 minute. All in all, I'm very happy with Spamarrest. So happy, in fact, that I bought a lifetime subscription.
Review by Aroma9 months ago
I've used Spamarrest for many years without complaint, but in the last year or so, it has become increasingly problematic. It is almost impossible to log into the Spamarrest webmail without getting timed out several times. This dance can go on for 20 minutes or more. They are even slower to relay mail to my email client. I just picked up on Outlook an email that was sent 22 hours ago, and Outlook checks every 10 minutes. Their tech support always has the same explanation: You have too much disk storage. I dutifully created a local email archive in .pst format and reduced my disk storage by two thirds. No change. I think the truth of the matter is Spamarrest is over-subscribed has too little bandwidth to handle the traffic. I suspect this because the delays vary with the time of day. Much slower during peak hours.
Review by Oluwaseun AlRefaai1 year ago
Spamarrest used to be a good company and the software was reliable. Now the software is buggy, with a lot of problems. The support does not like to accept that problems exist - I am sure simply because they are lazy and just don't give a damn. There are regular server problems and delays to emails. If you are with spamarrest, now is the time to move away because they are getting worse and worse. If you have not joined then don't even think about it. Use gmail to filter out your spam instead. Spamarrest have not improved, altered or upgraded their very basic software for years. It's a pity but I will have to make the move away with my many email addresses, however spamarrest dont value my emails or their business. It is as if they have given up on it. Avoid.
Review by Giangiacomo1 year ago
Been a subscriber since early 2000, Recently I requested service and tech assistance. I submitted the form, but received no response. After all these years of being a loyal subscriber, I feel abandoned with no way to talk with anyone even after providing my phone number.
Review by Yaago1 year ago
i have been using Spamarrest for many years now but they don't appear to have upgraded their architecture or their UI since i started using it back in the early 2000s.
My recent issues with regular and repeated server timeouts (504 Errors) and exposed passwords have been met with bafflement by clearly inexperienced and untrained support staff who have given all the wrong answers and who have denied the slightest possibility of errors and snafus that are demonstrably happening.
The only thing that has held me back from cancelling my subscription before now, is the knowledge that I'm going to have to spend a good deal of time 'training' my mail client to recognise spam messages.
But that now seems a cheap price to pay, compared to the amount of time wasted over the last few days and the number of incoming emails that have been massively delayed causing some serious disruption to my business.
Review by Trajko Nossul1 year ago
spamarrest was OK when I began with the company over 5 years ago. the product seeks to filter out spam messages from your mailbox and then section them for your review. If you prefer, you can ignore them and they'll be deleted after 3 days.
The downside is that their interface is archaic. There is an option to "try our new beta version" that has remained the same for over 3 years. In other words there has been no software improvement on what is a slow and clunky architecture. Yet their pricing has certainly progressed. They make it hard to leave by pushing a spamarrest mail-name on you. AVOID
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