Very Bad experience. Earlier I booked a yearly membership and cancelled my contract after 1 year. However, they charged me again for the second year another 105€!!!! Also I had 65€ credit on my account and wanted to cash it out - but this company couldnt even find my payment because only amateurs work there. They cant even create a credit note on paypal or credit card to cash out my money!!!!!!!!
I WOULD NOBODY RECCOMEND TO USE THIS COMPANY - only if you want to lose some money to them and never see it back again!!!!!!
Review by Flin11 months ago
Unreliable communication, expensive fees. Can find a better service elsewhere outside Spain that does handle Spanish parcels etc.
Review by Evanie11 months ago
We opened an account with Spainbox with high hopes, but were sadly very quickly disappointed. Test transactions proved that sending a packet from Peninsular Spain to the Canary Islands was "more difficult than sending to Mars". This was not correct, since we immediately tried another company by sending an identical test package, which was delivered successfully to the Canary islands within two days.
In addition, the software is creaky, response to questions is slow or non existent, although refund quickly given. This business requires a more professional approach and attention to detail Would we trust our mail with them? No.
Review by Rhodes11 months ago
Got ripped off here, the company deleted my account on which I had a lot of money. Now it seems that I will never see this money again. Be aware of this company.
Review by Kaytwo Derrow1 year ago
i have bought a smartphone in france and tried to ship to my spainbox address. after some days nothing happened, they told me they didn`t received the parcel!! but i can track and see that it has arrived at spainbox!!! i guess i won`t see my ordered smartphone!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Review by ShaneD Odut1 year ago
I chose this service after checking their shipping calculator.
After my package arrived to them the rate for shippin (2.8 kg small package) was 120 Euros (!!) while their calculator shows about half of the price,
they said there might be differences from time to time, but it is clear that no courier double its price.
This is a very serious deception.
I had to pay them for shipping it back, and I used a service that costs 1/3 price.
Spainbox FBA Prep Pack and Ship is rated 1.0 based on
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