Avoid if you value your wellbeing - they are always running late (esp. evening commute) and will dump you half way home so that they can skip stations to catchup with their overrunning schedules. Recurring nightmare!
Review by Cbm1 month ago
Disgraceful service, late three times to work this week because of cancellations.
Their smug staff need to stop going on strike (Not even sure why they go on strike, they get decent money for basically doing fcuk all)
and start getting the trains running ON time and giving us a service that mirrors the vast amount money we pay for the overpriced tickets.
Review by DanScott1 month ago
Absolutely abysmal service, delays, lack of communication, cancellations, a complete and utter embarrassment to public transport
Review by FotoHaan1 month ago
Service rapidly going downhill. First class seating has been 'upgraded' to include more seats with less room. The seats themselves are horrendously uncomfortable and the trays are microscopic. Trains are invariably late and service and wifi onboard is patchy. The franchise presumably won the contract as it was the lowest bidder - guess what? The service isn't funded properly! Bring back a nationalised railway.
Review by Moungsun2 months ago
Terrible Service! I pay £200 a month on Travel, and almost never get to work on time. There are Delayes and Cancellations every day and Railway Works Every Weekend! It is so frustrating and not respectful towards so many commuters using this line.
Review by Nusayba2 months ago
An embarrassment, people need to be held accountable for this daily mess. The issues have been ongoing for years, it feels like absolutely nothing is being done to address them. Oh wait they did a timetable change and what did that achieve? F ALL!!!
Review by CustomeCarolyn2 months ago
Shambolic train service from Guildford every single day esp at rush hour. If occasional.would be credible but not every single day! Tonight we were moved to various platforms with different excuses on each platform/train for over 2 hours - drivers not turning up, signal problems etc. Ive now missed 2 train connections from St pancras yet again because of SW railways inability to run a train network.
Review by Petson Ntarola2 months ago
Our train was on time, got us from A-B.
What more can I say
Review by Kellee Kralia2 months ago
The train stopped at my stop, so I went to open the door, I kept pressing the button but the door didn’t open. So me and some of other people told him and rather than helping us, he just told us to move out of the way and closed all the doors. The train literally stop for 10 sec and went because they where running late.
Review by JuiceMainDaGrouch2 months ago
If i could give 0 stars i would do that because it doesnt even deserve 1, every single day of my life im trying to get to college, every single day of my life those trains r either cancelled or delayed , how can other train lines be always on time but you yet the only train line cant ? 😂😂 you’re a joke , how can it say everyday on the board ‘some trains might be delayed due to engineering ‘or something like that how can it be everyday , had enough!
Review by Hollibear2 months ago
Absolutely terrible service with constant disruptions, rail works, bus replacements and strikes.. On top of this the trains are disgustingly messy most of the time and without a working toilet.. If only they had competitors on the same lines to give them a run for their money..
Review by Tayns2 months ago
Disgusting service trains are either delayed or cancelled every single day. I rarely ever leave or arrive on time. And they have ruined many trips/ days out.
Avoid at all costs!
This service really is a joke.
Review by Terix2 months ago
Unbelievably poor. I wait 40 minutes for a train on a crowded platform at Vauxhall, and finally get on. I'm assured by signs on the platform and the train that it's heading to my station, Raynes Park. And then it sets off down a completely different branch line. At no point is there a word of explanation or apology from any of the staff. As someone else has said on here, chaos is the norm every day for this outfit. They're an embarrassment.
Review by Nunuff Johnels2 months ago
I take the train to work and they are late almost all times, one out of ten on time (if that). Hopeless!
Review by Tumelty Savka2 months ago
Honestly, Christian Roth needs sacking from south west. Possibly the worst run train line in the country.
Trains are cancelled daily and then followed by reduced carriages meaning you have two trains worth of people attempting to board half a train.
When you’re paying the best part of £500 a month to travel to work and are constantly having to cancel meetings it’s pure robbery!
Review by MFolwell2 months ago
If you want to be miserable, angry and stressed use SWR. They are masquerading as a professional operation. Its about time legislation is put in place to manage these jokers.
Review by Dannt Svetovidova2 months ago
There is a state of emergency on SW Trains running into Waterloo everyday of the week. Cancellations, breakdowns, power outages, people on the track, crashes, fires and congestion are the norm.
Barely any journey is free of the wretched apologies over the tannoy once every two minutes for why your previous train was cancelled and why this train is late. The worst part is knowing that SW Trains are holding back the full truth of the mess they and the system are in.
Review by Flyby3 months ago
Basically every single train is either delayed or cancelled. It is thus impossible to consider this service as a reliable one. It is more akin to taking a bus, where schedules, and arriving/departure times are very rough approximates. Unfortunately, the prices are very high for their tickets, which is unjustified for such a quasi-bus service. I believe this could be viewed as a sort of unethical business scheme: pretending to have a schedule, while almost never holding times, and insisting on very high priced services.
Review by Nasif Elkaulak3 months ago
Weekly commute-peak hours-1 hrs journey-this wonderful company keeps reducing the number of coach.. standing all the way and being squished at every stop... it’s a joke of a service. I am paying £46.30 for a sit not to stand up...Shame on you
Review by VfB3 months ago
Rubbish..... I cant believe I still pay over 200 pounds for being waited all the times. Im really angry - having known this service absolutely unreliable. Ready 10mins early at least but....... always disappointed.
Asked refunds but always got 39p .....
Can we actually sue them? Im reallu tired of thier service. Only way to get out is to move to non SWR so free from this service.
I urge people to be well aware how rubbish this service is. Absolutely unacceptable!!!!!!
Review by Naville3 months ago
Review by Etain3 months ago
1 star because I am unable to select 0. The service is terrible, each day there seems to be an issue that effects the entire service, the guard rarely gives updates and when do the reason seems to change. The trains are a mixture of old and new, each with their faults. The stations managed by SWR are full of rude staff. I'm lucky enough to get on early to get a seat however the trains always arrive with people stuffed in, it's not safe and extremely uncomfortable for all passengers. Due to unreasonable prices I have to pay around 4,000 pounds for a season ticket, which is nothing short of a joke. I commute into central London (zone 1), why do I need a ticket that covers all of the tfl zone (zones 1-6)? You are able to reclaim some money when there is a delay of more than 15 minutes, yet the compensation is worthless and works out at pennies compared to the worth of the ticket for that journey. SWR priorities are completely wrong, instead of investing into a good timely service that gives people a reliable, comfortable journey, they are investing into onboard entertainment, why? Avoid at all costs.
Review by TruckinSwagger3 months ago
Daily delays on every single service accompanied by annoying apologies by train guards every 5 minutes as though delays are a rarity on SWT.
It's so incredibly disruptive and frustrating when people make the effort to be somewhere on time but never make it because of 30+ minute delays.
Review by Undak3 months ago
worse than bad! I've been trying all day to find my daughter's case that she left on the train. For most of the day i could not get through to the lost property at Waterloo. You are not able to call or get any information from any other stations. There is only 1 number you are able to call and the message says "Your call will be answered in the order it was received" What thoughtless person came up with that. it gives no information whatsoever. Nothing about this service seems to be in the interest of the customer. What a stressful experience. still don't know whats happened to the suitcase and there is a strike for the next 4 days.
Review by Birgittt3 months ago
On 30 May 2019 I lost my bag in the train. Someone gave to the staff at Kingston Station. They answer my phone and said to pick my bag anytime from there. When I finish work, I went there and Mr. AKIN BABATUNDE didn't want to give my bag saying that don't have any info, I should have gone there in the morning, that it's not his problem, that no one loose their bag with everything inside,etc. I asked kindly if he please could check in the drawers on his office (next to the rail) he refused saying that im no one to say how he need to do nothing. He closed the window while I was talking to him. I ask what's wrong with him and to please help me. He refused again and I call him rude and not human. I didn't say nothing to him to be treated like that. I stay there 2h, some staff saw and went to talk to him to look my bag, he refused. He make me leave my house 5am next day to go there to pick my bag with the staff that start at 06:30am. That gentleman,on 31May, was great. I arrived there and imediatly, he open the drawer and the bag was there all the time. I came to know that Mr. AKIN BABATUNDE, is supervisor of the station and my question is: "how come someone without any manner for the costumer, can train staff??" Ah, and I had to repeat my situation to him 4times, because he was talking on the phone while he was asking me what's my problem!? I never been treated like this. I hope someone do something. Because I work with people and I treat someone like this I would be fired straight away.