Loved it, southwest airlines ur awesome keep up the going work
Review by CustomerSusan2 months ago
Easy booking, boarding, comfy enough with nice attendants. For the right price as well. My second time flying with them and I think they are doing very well.
Review by ChrisKH2 months ago
Southwest used to be my fave, my "go to" airline. Not so much lately. I pay the fee for a better boarding position since they use "open seating". With this fee, you are guaranteed to board with the A group (which means never being forced into a middle seat). The problem: family boarding happens AFTER A group. That means despite my best efforts to pick the optimal seat, inevitably a family with toddlers sits behind me, and inevitably I end up having my seat kicked for the whole flight (or having a child screaming in my ear louder than my noise cancelling earphones can drown out). The extra money I pay is WASTED. I suggest Southwest board families FIRST so the rest of us can make a truly informed decision about our seat (avoiding children firvtgose of us who prefer that), or have a section of the plane that is designated "family friendly", again so the rest of us can make an informed seat selection.
Review by Seunngman2 months ago
Really bad experience, No Wifi for long flights. I am Business Select Customer ( A List Preferred) and need spend time for my work during long flight , June 18th flight from Oakland to BNA (Nashville ) on June 18th flight 2504 and June 19th Flight 1356 from Philadelphia to Denver no Wifi. This airline loosing its quality, Will be switching to delta airline much better wifi connectivity. I am getting answer from Flight attendant to write bad review about Wifi as Southwest do not pay attention to WIFI equipment in the flight.
Review by Bafford Lubko3 months ago
I had the worst flight today from Baltimore to buffalo. The seating method is awful. I Got stuck in the backseat near the bathroom. The seats were no comfortable the flight was nothing but scary and Bumpy. No drink service. I will never fly Southwest again
Review by Youzhong3 months ago
I book wrong flight from Dallas to Ft Lauderdale, it should have been to Orlando . We are going on a cruise boarding at Port Canaveral. Didn't realize this until 2 days before my departure! I was in panic mode , blood pressure rising, I looked at my wife and said "I screwed up". So I called Southwest Airlines and April Castile answer the phone with a very sweet voice , I said I made a boo-boo, I explained I booked wrong flight, the first thing she said "lets see if we can fix this' she ask me for time I needed to be at ship. After checking her compute she said I can get you on a flight to Orlando , your arrival time would be 11 am . I said YES and then she book our return flight back home. April Castile represents what Southwest is all about "Caring for their customers" I know this may not seem like a big deal to most people, but image if it were YOU , this was HUGE mistake and April Castile corrected it . She is amazing , very friendly and cared about helping me . Southwest you have a very special person representing your company. I always fly Southwest out of Lovefield , less hassle than DFW and because of great caring people like April Castile - I am a loyal Southwest customer. I highly recommend this airline. A+ / 5 star airline !
Review by Mantriche Goodes3 months ago
I flew out of DCA on 18 June 2019 on Southwest flight #0573 at 6:45 am for FLL with my best friend. Prior to boarding, I checked my aluminum RIMOWA suitcase with e-Tag (a limited edition case that was very expensive and is no longer available). This was only my second time using the suitcase, and it was in very good condition prior to checking it with Southwest (only a few minor scratches that were indistinguishable unless you were looking for them). When we arrived in FLL and collected the bag, both of us were shocked. The suitcase is very durable (as it’s made out of heavy metal and does not dent or ding easily), and it was obvious that someone had repeatedly hit it with hard objects to damage it. There is even a perfectly round indentation now under where the top handle lies against the case (and there was nothing round attached to the handle). The case is dented and damaged beyond belief, including breaking the e-Tag display so that green liquid is seen dripping down the sides of it. I immediately contacted Southwest and reported the damage. I was instructed to submit all kinds of documentation and photographs to them so that my claim could be considered. I have dozens of pictures of the damage that was done. Southwest has not even considered my claim. They have ignored all of the intentional damage that I have documented, claiming instead that it is normal wear and tear. My travel companion can verify that the bag that I checked in was nowhere near the condition of the bag that I picked up when we arrived at our vacation destination. They are refusing to take responsibility because the suitcase was so expensive. Their claims of normal wear and tear are dishonest and fraudulent. Anyone traveling with anything of value should think twice before flying with these crooked vandals.
Review by Iranon3 months ago
Always good service and pleasant crew
Review by Maffyouu3 months ago
My daughter-in-law was planning to bring my grandson to me for a visit last year. I have not met him because of medical issues and flying. The baby got sick, so the flight was canceled. A year later they are charging 100$ to move the ticket into a voucher we wanted to use right away. I get the punishment fee, but they repeated several times “if it doesn’t show up in the mail, wait 20 days and call again, and we investigate, and then send it by email. Why the ?#*@ can’t they send it by email now! It was paid for, they collected interest for a year, plus 100$ fee. Sick system. Won’t use this airline. Customer Service should be important!
Review by Coree4 months ago
What happened to all those employees who help in time of need? There were kids on the ground exhausted, people in distress by the boat load. You guys are so quick to tell good stories and how your employees help. They all went home to bed, the few that were there I could tell were bothered by the chaos and had no answers for anyone. There was one employee walking down the long line of people. I thought finally someone to help give us an update. No she was just trying to figure out why so many hundreds of people were in line at such a late hour. I guess if I didn’t start recruiting people at midnight to help find a taxi, UBER or Lyft to Oklahoma I would have slept on the floor and I think your staff would have left thinking that seems wild. It felt like we were treated just like that a wild animal who didn’t belong in the airport.
Left @ 12:30pm from El Paso Texas
Flight delayed while on plane 655pm due to fuel gage??
730-8 ish still on tarmac flight delayed due to tower down can’t read flight zones
900-930 still on tarmac flight delayed due to storm
return to gate
The ramp got stuck and there was an electrical problem. Still stuck on the plane. Pilot in disbelief and apologies
We wait back in the boarding area only to be told the flight is canceled about 10-1030
hundreds of people get in line
All the staff looked panicked with no words of comfort to a lot of sleepy, tired angry people
We wait for hours to be told no flights till Tuesday, no vouchers for hotel
no rental cars available too late to rent by midnight. 1am looking for a place to sleep.
Decide to start asking Uber and Lyft after 5 drivers refusing to drive that far. I tried to go back into airport and they wouldn’t let me in. I’m tired, stuck with a floor or cement to sleep on.
I call Southwest Airlines 1800 number lady tells me she can’t refund my money because I’m attached to my bags
I’m told by other customer after Storm was over many other flights took off. Yet we were canceled. Grrrrrrrr
I bribed one lyft car a $100 tip on top of the $200
$100 over the rate to drive us to Oklahoma city.
Arrived at 4 am in a squished car, exhausted and tired. I was afraid to go to sleep because the lady driving was quiet and I didn’t want her to fall asleep.
Now its 6.24 I need to figure out how to get my bags and rental car.
what a nightmare
I'm so upset with Southwest Airlines right now, they left me stranded, and for some reason decided our plane was canceled while others continued to leave to their destination
Please call me, I have been very very loyal to southwest airlines yet they treated me and hundreds of others like animals left to the wild
The worse part is SW makes it difficult to speak with a customer rep 915-539-9644. It was not civil or thought out. I want my money back
Review by Shambhu4 months ago
We have an 11 year old in DC for camp, camp ends and kids fly home Friday. Southwest WILL NOT reroute his flight without an additional $200. Mandatory evacuations are starting, I10 is going to be a cluster of cars, the streets are flooded, water is coming into homes and cars. This is not an adult who is capable of hanging out in the airport to wait out the storm, or head to a hotel- this is an 11 year old child who is away from home and will have NO adult supervision. Why a waiver for an unaccompanied minor does not exist blows my mind. Policies need to be adjusted. I will not fly Southwest again- y’all do not put your children on Southwest.
PS: we ask for a supervisor on was hung up on. Sad.
Review by Sinister Schorke4 months ago
On August 22 flight #2421 was over 20 minutes late arriving at Mccarran International Airport in Las Vegas. This caused the flight to leave Las Vegas over 50 minutes late this jeopardizing our connection flight #1296 in Nashville, TN. The flight attendants then said they will hold the plane in Nashville until we arrive there. However we paid for the early bird check in because Southwest doesn't assign seats for their passengers. In order for you and your family members to sit together you have to purchase the early bird check in which assures you a place in line within the first 60 people. This does NOT work if your flight is delayed coming in and your connecting flight already boards everyone even the people who didn't pay for the early bird check in. So you get screwed and lose your place in line which you paid for. So when they boarded us onto flight #1296 and we tell the flight attendant that we paid for the early bird check in. The flight attendant says well we waited 20 minutes for your flight to get in. How is that the passengers fault that the flight go in late? So they tell us to sit in the only available seats which are center seats not even in the same row. Also to make matters worse the seats are sandwiched in between 2 larger than normal sized people. So I had to squeeze between 2 large people and my husband got to sit next to a 350lbs man who was partially in his seat so much so that he had to lay his tray table down to lean on it for the entire flight. Did the flight attendants care???? Of course not because they herd people like cattle on these airplanes, they don't care if your flight is uncomfortable. The flight lasted 1 hour and 23 minutes to Orlando. When we got home. I called Southwest Customer Service and the only thing they said they can do from their end is to refund us the $12.50 each that we paid for the early bird check in. They said to call their Customer Relations Department at 1-855-234-4654 option #5. On 8/30/19 I call Customer Relations and explain to the representative the situation and the terrible experience and she said she can only refund us $50 each in travel vouchers towards another Southwest flight. So this airline company takes your money, gives you a terrible flight experience and only gives you $50 each for your unsatisfactory experience due to their flights not keeping on schedule. I told the representative if Southwest assigned seats in the first place it would not have been a problem because no one would have sat in someone else's seat. We pay for the early bird boarding to get within the first 60 people on a plane so parties can sit together. Looking back in hindsight my husband and I should have walked off the plane and asked to be put on another plane where we would be able to board within the early bird boarding and not loose our place in line. I doubt if I will ever book another trip with Southwest Airlines. Greed runs their business.
Review by CryptoParaglider4 months ago
I was a passenger on flight #1002 from Atlanta to Chicago on Thursday, Aug 22, 2019. Brian, one of the pilots, conversated with me before boarding; he even pushed my wheelchair down to the plane entrance. That was awesome! As I was waiting to be wheeled to baggage claim after destination; Brian wished me a well recovery! His act of kindness made my day! Thanks!
Review by Deisha4 months ago
Experience was less than satisfactory they delayed our flight from puerto rico to norfolk virginia. Me and my wife didnt find out until we were checking out from the hotel that day. It went from a 2 hour delay in orlando to pretty much a 8 hour we were scheduled to land in norfolk at 5pm went to 11 pm called costumer relations the lady sounded like she didn't want to be there...pretty much in lamends term it is what it is live with it attitude it was me and my wife hunnymoon that we never got a chance to take in 5 years being together and ended the way it did. This airline truly proved they are the Walmart of airlines never again
Review by Sarvajit4 months ago
I was unable to use my travel finds when trying to book online. After numerous attempts and error messages advising they couldn't find my information, I had to call in to speak to an agent. She was very helpful yet I charged twice over the phone for my plane ticket. Its Thursday and this happened last Friday. I've called Southwest twice a day everyday and get different info every time. The training is not regulated as they all have different knowledge and resolutions. Each SW Rep advised its not their fault, its the bank. The bank didn't wake up and decide to double charge me, so this is very frustrating to be ran around like this. I finally spoke to Madison in Customer Relations who spoke to the FINANCE Dept. NO other rep mentioned there was a finance dept. LOL! Again, all different info. The finance dept was FINALLY able to locate the pending double charge when all other reps said they couldnt find an extra charge, as if I had made it up. They would let me hang up with no resolution and total confusion. The double charge was located but they are unable to do anything about it because its just an authorization and not an actual charge. Well, tell my money that because my acct is negative and Im completely unable to use my funds. The main charge has went through yet Im still waiting on the pending charge to clear or drop off . Its been 5 business day and this is the last time I will ever do business with them. The fact that I have a trip scheduled and have no funds to travel or get prepared is the most unsatisfactory situation I have ever been in.
*Side note: Liza in Customer Relations sent a hold release letter for my bank to release the hold of these funds. This solution was Funny, as my bank cannot release funds they never held. LOL! Incredible!!
Review by MColl Hodin4 months ago
I had a very discriminating and disappointing experience with southwest. Your flight attendant named Parissan Kazemi verbally attacked me. Here is the reason. A passenger sat in the middle seat and said that I could NOT use the arm rest since it was hers. She attacked me with her elbow (I have a bruise on my left side) when I suggested she share. When I shoved her hand back the flight attendant instead of listening to me and asking why I called her , instead she yelled at me and threatened me. Parissan Kazemi has no business being a flight attendant. She is unprofessional, prejudiced and completely inappropriate. Southwest I cannot believe you hired people like her. Very very disappointed.
It was not her place to judge the situation, her job was to diffuse the situation. She was not there when I was elbowed and she to the woman " Looking at you I know its not your fault".
Not only is she prejudiced but she is a liar too.
The constitution gives us the right to defend ourselves when hit.
What a terrible hire with a terrible airline
Review by Toyea Yellowbuses5 months ago
Late away from my family very uncomfortable do not recommend it and pricey to
Review by Eyz5 months ago
We booked a cheap return trip Fort Lauderdale New Orleans. Both flight left and arrived on time and Southwest was very nice about weight and size of our suitcases, they were close to the limit. We had to fly the next day back to Denmark so it was important that nothing went wrong. Good size seating inside the plane and free drinks and snacks, I can only give them 5 stars.
Review by Jaelow Poet5 months ago
I was flying from providence to Las Vegas. The flight was delayed from providence to baltimore. The delaywd flight to BWI landing time is 8:55pm. my connecting flight from BWI to LAS was taking off at 8:55pm. THE WONDERFUL agent in southwest Kyle at the PVD counter helped to get in to front seat from PVD, so when I got to the BWI, I ran to my connecting flight. N I caught the flight. Thanks to Kyle helping me out for finding out the updated gate info as well to get prepared to catch the connecting flight. I was so glad that I did not have to fly the next morning. They got my luggage too. They are so wonderful. Thank you for your great service.
Review by Cherl6 months ago
Just flew from Kansas City to Denver tonight. The flight attendants and pilots were awesome. They got us home safe in this big snow storm! The grounds crews are out here working thier butts off for us tonight too! Thank you everyone for a great job! I am home safe at 2 am.
Review by Idalia6 months ago
The airplane was a little bit old and a bit uncomfortable. staff was well trained and they gave me a full can of soda. baggage arrived fine. might need to update their fleet but all in all it was pretty decent.
Review by Benyapa Loukota6 months ago
I've had such great experiences with Southwest. Prices are great, baggage policy is the only reasonable on in the country and free cancellation makes me so much more relaxed. Thank you Southwest.
Review by Lismara Skolnick7 months ago
Good afternoon. I wanted to take a minute to say thank you and share with you why you have converted me from another airline for life. My wife’s Grandmother was in her last days and hours of her life, the last week of march this year. My wife and I had planned on traveling to see her, and had a ticket purchased already for my wife and one of my daughters, but we needed it changed and needed to get me and my other daughter a flight. For my work, I travel quite frequently from Nashville to Dallas among other places on another airline. Because of my status I like them to continue to build points with them. I called them first to book myself and my daughter a flight to Phoenix. They were of no assistance, would not budge on the price for an emergency, and would still charge me a large amount to move my points. I hung up. My wife then called southwest. Not only did they get us booked last minute, they adjusted the pricing for an emergency, and helped us the whole way thru it moving our points around etc... . Even when we got to the airport, they bumped us to an even earlier flight to get us there as quickly as possible. What a blessing it was to fly with you. If we would have went with the other airline, or had we not been bumped up to an earlier flight, we would not have made it in time to see her grandmother before she passed. We arrived within less than 2 hours of her passing. What you do for people every day may seem routine, but for us, it was a life changing moment. Having my wife be there before her grandmother passed means more to me than I can possibly express to you. As a result, I have decided to switch to southwest for all of my work and personal trips going forward even though I do not have status with you. Sometimes I fly out of Knoxville where you do not service, but other than that, I will forever use you now. Thank you for making such a hard time for my family, just a little easier. God Bless you.
Review by Chessies Gasem8 months ago
Don't fly with this south west airlpne:
- bad manners
- no such immroals
Review by Thilo8 months ago
SWA used to be a bargain, but now they price to demand. I guess that's best for them, but I have been a loyal customer since the beginning and now feel used. The only "deals" left are promotions vs. just straight-up lower prices as in the past. They have kept the friendly culture and the no-frills service, but ditched the "no-frills" pricing.
Southwest, I love ya (you're good people), but I miss the good old days.