Try to make a booking friday late @ Entabeni. No feedback saturday. Monday early (8:15) got an e-mail to confirm my booking, asking for deposit, which was promtly paid. At 10:15 got an email stating Entabeni was fully booked. Phoned, and Munthazi Munthali promised to get back to me, faling to do so by now(15:13) Seems he just want money and dont want to work!
Review by Logali5 years ago
Efficient, fast and user friendly service
Review by Yuzong5 years ago
The booking process was smooth and I received all the required information just in time. Great service , keep it up
Review by Dazzzx5 years ago
i received a prompt friendly reply to my enquiry and a fuss -free booking procedure. What a pleasure! Just a click or two and my weekend is planned! most impressed!
Review by NikkiP5 years ago
Great friendly service and very quick response
Review by Automotive5 years ago
There should be one more option of paying at hotel which is available on other websites.
Review by Saerens5 years ago
Since making my reservations, everything was professionally done. There was no need for me to track and trace my booking and to follow up due to lack of communication. I would receive emails stating the progress and if there was any uncertainty, a staff member would call me to clear out any uncertainty.
I stayed at the City Lodge, Umhlanga before and the staff was always friendly and I felt as if I was part of the family. Hence, when I decided on where I want to stay for my holiday in Durban, City Lodge, Umhlanga was the preferred choice. I will recommend City Lodge, Umhlanga to friends and family.
Review by Janilton5 years ago
We required a booking for the Heritage Day "long weekend" and booked only 2 weeks before which made it impossible to get the desired resort at that time. However it only took a reply to the regret email to get a booking request for another date with the same details. This was good customer service as people hate filling in online forms!
Regarding the booking and payment: all was resolved in a day by exchange of emails especially that being a Saturday.
We made additional requests and were persistent in our confirmations regarding how the kid will be accommodated and this was handled professionally. I was even surprised to receive a follow up call!
We have not stayed at the hotel yet but given the professionalism, I am confident that all will be as desired!
Review by Jameisha5 years ago
Prompt response and excellent service.
Review by Eileenewilliams5 years ago
i appreciate that bookings are quoted, made and confirmed, generally, within several hours. this is the third time i have booked the GabSun in the past two years and i anticipate returning to your site for future bookings. thank you!
Review by Bafford Derrow6 years ago
it was a pleasure to book online - an easy, efficient experience
Review by Ka6 years ago
A pleasure to know my booking was in good hands, will definitely make use of them in future.
Review by Geneda Lettecci6 years ago
This was the first time that I had used south-African-lodges.com. I found the service outstanding, with immediate and accurate replies to my e-mails with great prices. No request seemed too much trouble. I very seldom travel to South Africa, but will have no hesitation to use them agaim
Review by Ingraham6 years ago
South Africa Hotels has provided me with THE most exceptional service. After a rather unfortunate experience at the hotel we were staying at (due to no fault on the part of South African Hotels), South African Hotels took the matter up on our behalf and ensured that issue was dealt with efficiently and effectively.
I can recommend South Africa Hotels without hesitation as they truly went above and beyond to ensure that we were taken acre of even though there was absolutely no obligation on their part to do so – a true mark of a company that really cares about their customers and one that is willing to go the extra mile.
Thank you so much to Ryan and his team for making us feel valued and I look forward to working with South African Hotels in the future !
Review by Kirano Busselton6 years ago
One of the problems with traveling is when you get to a hotel and you have to pay and at times their machines are offline and you have to make plan B. In all my travels I always carry a wade of cash just in case the card does not work and I need to pay accommodation. This time around I had no use for the cash and there was no need for plan B! Everything was ready for me all I did was to identify myself!
Review by Racerrick6 years ago
I was surprised how easy it was to book, rates were fantastic and I was well informed, with every detail. Only made payment two daysbefore book in, which was not a problem. It was easy to confirm my reservation at the hotel. When we arrived we were extremely happy nd I would recommend the site south african hotels to anyone.
Truly made 3yr anniversary spectacular.
Review by RPatten6 years ago
THE TWO PHONE CALLS I HAD TO MAKE WERE TAKEN AND ANSWERED PROFESSIONALLY.
Review by LHunt Eygenikoy6 years ago
I had had problems booking in the past, to the extent the MD asked me not to use the website again but to be in touch with him directly! I still did not have enough confidence yo make two separate bookings on one visit to the site so I separated mjy efforts by a day or two. That all went sxmoothly. I coulds not figure out why the one gave options of payment through an extraordinary document for the card (it had to be signed and sent back) and EFT whilst the next allowed one to fill in a form for the credit card. It all worked perfectly - my bank's sending a notification was not enough, we had to wait until the money was in the bank - talk about trust in the modern world, I bet they have been taken before. Five stars do not mean perfect, no-one is that and it is nonsense. I have found them excellent and recommend them to you when making a booking. At our age just be patient and read the instructions.
Review by RealDogbot Asseh6 years ago
The rates were much higher than what we usually pay at City Lodges
Review by Chelsy6 years ago
Wow I can`t believe how fantastic this website was and I wish I had known about it sooner! I found the perfect place, Mabula Game Lodge, to take my husband Charl for our 1 year anniversary!
Unlike other sites that say there is availability only for you to be disappointed by an email hours later - this site really works. I was worried about the long weekend but it was no problem.
It gave me a good rate and the emails were prompt and clear. I really can`t believe I didn`t find South African Lodges sooner and can`t wait to try there South African Hotels site when my wallet recovers :)
Review by Coleena6 years ago
There are a few bad eggs in the chain.Wish they would realise how much damage they make the otherwise good job incomplete by a buisiness as usual customer carefree attitude
Review by Anuprita6 years ago
I have had a first class experience using the internet to book my hotel in South Africa. I will update after I have taken my holiday.
