I ordered a Rode microphone from these guys. It never worked and I cannot get them to respond either through email or by phone. I would recommend you avoid these guys, they were lovely until after the sale.
Review by Sheriee5 years ago
I bought some headphones back in March which were unfortunately unsuitable. Initially I was very impressed with the customer service as I spoke to a very friendly person at Soundware who talked me through the returns procedure which I followed. From then onwards it became a nightmare! Having returned the headphones that same day, I phoned a few days later to check what would happen with the refund. I spoke to someone who was equally friendly to be fair who informed they had received the return but the refund would take a few days to process. A month later I realised the refund had not been made into my account so promptly phoned them again. Another polite and helpful person spoke to me this time and apologised that there had been a mistake and that he would make sure it was recitified immediataley. This was now 2 months ago! Since then I have phoned again and be told the exact same thing but with no evidence of the refund. I have also emailed and called almost every day for the last month and yet noone has got back to me and noone is picking up the phone. This has really upset me and taken up a lot of my time! Never use these guys! What a disappointment after such a good start!
Review by Manapurathu5 years ago
Order was slightly delayed but Soundware kept in contact and I knew exactly where order was and when I would receive
Review by Maryfer Cilevski5 years ago
Easy to make payment,told me exactly when my item would be delivered,top draw service
Review by Janelda5 years ago
From start to finish was a pleasure to deal with found what I was looking for, ordering was easy, payment processed and no hassle delivery I will definitely buy again. Great service fast delivery and easy peasy purchase.
Review by HJForster Konyar5 years ago
I ordered online from Soundware a USB/midi Alesis Keyboard. It was delivered on time and I was advised by e mail of the delivery 1 hour window. which was adhered to. Unfortunately, the keyboard had a malfunction and a telephone call to Soundware assured that a replacement would be with me in two days time and the faulty keyboard would be collected. This came to pass and the instrument was replaced and the faulty one collected as promised. The replacement was in full working order.
Although initially I had a disappointment this was dealt with speedily, efficiently and politely. Full marks to Soundware.
Review by Kallum5 years ago
Really helpful company and efficient in their handling of my purchase and return process. Would undoubtedly use them again.
Review by Dugwan5 years ago
If you need help, advice then Soundware are great to deal with, never overselling,just enthusiastic about providing the customer with the best solution.
Review by Teodoro Mvsweeney5 years ago
Ordered Reason 7 from Soundware, found them online and they were about £8.00 cheaper than anywhere else and this included free delivery. Ordered in the evening and it was packed and despatched before lunch the following day. Tracked courier was used and it was here in less than 48 hours.
Review by Chimer Fabby5 years ago
Good price combined with free, next day delivery. Perfect.
Review by Arunasish5 years ago
One happy son!
Review by Eunsol5 years ago
Easy ordering at a good price, received regular updates regarding dispatch and a 1hr delivery window. Kit arrived in perfect condition and I'm thrilled with it.
Review by Tchidy5 years ago
All equipment shipped ASAP, and arrived in perfect order, at the allotted time.
Review by Duncan Angeli5 years ago
Ordered, dispatched and delivered within 56 hours!
Review by Aggravated5 years ago
I can't recommend soundware enough..enough said!!
Review by Jakib5 years ago
Can't ask for anymore , excellent service & product . Would highly recommend to anyone & will definitely be using again .
Review by Salmanr Krybes5 years ago
Great stuff, Fast, prompt service, a great company to do business with :)
Review by Falih5 years ago
Top quality equipment, well packed, 1 hour window for delivery. top service.
Review by Birch Baiye5 years ago
Great service and delivery outside of UK
Review by Yolli5 years ago
Excellent service, competitive price and very speedy delivery, would recommend :)
Review by Keah Bhola6 years ago
Can't fault the service, prices or delivery - as long as Soundware go on giving their customers all they could wish for, they can be assured of a bright future. Five stars are not enough - I'd give them ten!
Review by Yaresmi Ariella6 years ago
Really impressed with the customer service and communications of this company. I ordered the Arturia Microbrute synth for my husband the week before Christmas with delivery due the next day, had an apologetic email early on the due day saying it would now be delivered the next day (fortunately I was able to be in to receive it). Given an hour slot in which it would be delivered, and it was, well packaged up. Ecstatic husband, job done!
Review by Avoiding6 years ago
I have been shopping at soundware for the past couple of years now, I would say almost 100% of my tech has come from this shop, the staff are really nice and helpful they aren't pushy they will give you good advice and make sure your purchase is the right one for you, which you don't get with other places. My only complaint of the store is that it isn't big enough!!
Review by Antonetta6 years ago
my english is not so good... but i say one word: efficiency !
Review by Josuna6 years ago
Not much to report except my online purchase was flawless and arrived exactly when it was supposed to. Will use again.