This has been the worst online experience l have ever suffered when purchasing any item from any trader and l buy a lot, firstly Sorello Ronco via Chrono24 advertise they had my watch in stock and ready to ship in 3-5 day ... RUBBISH then after an entire month they told me they would have my watch ready to ship last week ... RUBBISH and now they won't answer my emails to explain what has gone wrong, l must also apportion blame to Chono24 for letting these companies they approve to advertise something they do not hold in stock to sell ..... Give wide berth.
Review by Shuangyang5 months ago
I requested a price, accepted, paid, the payment was transferred and verified by Sorelle Ronco in Italia, the next afternoon the messenger from DHL was outside my door with my beautiful watch!....
I couldn't be more happy, thanks to Sorelle Ronco!
Grazie mille per il Suo aiuto, l'orologio e'troppo bello, e'i piace tanto!...
Saluti - Eric :-)
Review by Lancer5 months ago
This seller has many watches and publish them via Chrono. His prices are outrageous. I wanted to buy 5 times 5 different watches which were published on-line. The seller is inflexible, unprofessional, ignorant and not helpful at all.
He doesn't speak, but rejects your offer without any explanation, he doesn't make any discount (not even 1 or 2%), he does not respond any enquiries and finally the watches were not even available.
How can you promote yourself on the internet if you are unwilling to be a person! How can you publish the ads of the items if those are not even available?
DON'T BOTHER TO EVEN TRY TO CONTACT HIM!
Review by Jayciana5 months ago
Everything was totally Fine. The watch that i buyed, was in Germany not available.
Two German dealer were not able to sale the Longines Hydroconquest Blue in 39mm.
The delivery of the watch was in between 3 working days!!
From italy to germany!!
Tanks a lot.
Review by Mahlen Derrow8 months ago
Ordered a watch in October as wanted it for a Christmas present, no communications as to when I will receive it, it's now January 9th and still no watch or money back!!. Chronos24 is acting as an intermediary but they are just as bad as still nothing happens. It’s over a month now and all I want is my money back and to NEVER have ANYTHING to do with these 2 companies EVER AGAIN!. How could anyone even say "it’s been a good experience"
? I have had to notify my bank i'm a victim of fraud to get my money back.
DO NOT UNDER ANY CIRCUMSTANCES BUY FROM THESE WIDEBOY CHANCERS!!!!
Review by Amandeep Paronyan9 months ago
Nothing good comes out from this store. I have not even got my watch nor reply after paying ifor it. Chronos24 is acting as an intermediary but still nothing happens. It’s almost a month now and no reply whatsoever. How could anyone even said it’s a good experience? Now i have to escalate to a proper authority to get my money back. Stay out of this merchant and pay more to save yourself from these trouble... certainly but from a proper shop!
Review by Mooster10 months ago
I bought a watch due to be dated of 2016, but when I received it (in time and good shape) the certificate was in fact dated of 2014. The seller merely apologized for the mistake, and refused any compensation, despite my protesting. I would have expected something for a watch bought 4000€...
No other comment : avoid these people
Review by Shahbaaz11 months ago
Got my watch with competitive price and fast shipping. (Only room for improvement is the responce time to emails). Highly recommended shop!
Review by Icyblue Sheeman11 months ago
I would purchase from this seller again. Excellent Prices. Free/Low delivery costs. The reason for the 3 stars is the delivery time on the advert says 2-6 days. More like 13 (9 working days) days which you only find out after purchase (1-2 weeks). Which I don't mind would still have purchased but please be upfront. Packaging Excellent. Perhaps more pictures. No communication after the initial purchase until day before delivery informing of dispatch.
N.B. I posted a review on Chrono24 where I stated the delivery time, INCORRECTLY, as 13 weeks.
Review by Katada1 year ago
Unfortunately I deeply disagree with the ratings that this store has received. My experience with Sorelle Ronco has been horrible and I would warn everyone against any transaction with them. My story is too long and complicated to be explained here in full, but I share quick impressions so you get the idea:
- The store can only be reached via mail and you can consider yourself lucky if you receive an answer before 2 days have passed!
- I ordered a watch with a certain feature and was shipped a watch without (!) this feature. My complaint was first ignored and after involving an intermediary, I was offered the option the buy the feature again (!), i.e. pay for the item a second time! A big hoax!!
- After the retailer’s relenting, I was asked to send pictures of the watch in various angles for no understandable reason and to ship back the wrong feature in order for them to send me originally ordered one.
- I fulfilled the above request in immediate time but I still do NOT have the watch that I ordered and it looks like that I won’t be able to wear it before 4 months (instead of the described 2-3 weeks) after ordering have passed.
Absolut disgrace and disappointment to transact with this store. I can only hope that my case will end up positively....
UPDATE, 1 month after the above review:
I finally received the other clasp but what I experienced now is simply UNBELIEVABLE!
I went to the jeweler to get the clasp assembled to the strap only to find out that the strap needs to be exchanged, too!! The one I currently have is a strap for a pin buckle (the old clasp)….
*** Let's see about the response time now and when I can finally wear my watch that I ordered 3 months ago.... ***
Review by Pauloux1 year ago
I have just bought a watch from sorelle ronco
Every thing whent really smoothly the watch is great would recommend them highly
Review by Erland Sosnovsky1 year ago
Placed order on 6/7/18 ( thru Chrono24) where Sorelle Ronco advertised the watch. Received confirmation from Sorelle Ronco. Order delivery was scheduled for 2 to 6 days. I e-mailed after delivery date had passed, no answer from seller, so had to ask Chrono24 to find out what the delay was. Sorelle Ronco finally informed me on the 18/7/18 the watch was waiting to be restocked. Watch arrived 31/7/18. If an item is out of stock have the decency to let the buyer know to allow them the choice to carry on with the order or cancel.
Review by Groeat1 year ago
Super happy with my experience, fast communication and even faster shipping! (Less than 24 hours) Much recommended!
Review by Anikst Derrow1 year ago
Bought a watch through Chrono24.com.
Watch well packed, arrived in time.
Review by UngShik1 year ago
Great watch at a great price. It came on time, as it is a birthday gift, in a very nice gift package (no charge for it). Nothing to complaint about.
Review by Bogdyl1 year ago
Very professional. I made online purchase and everything went just fine.
Review by Charlyiiv1 year ago
Great service! Amazing product! I would recommend to everyone!
Review by CokatellectPlus Escomiendo1 year ago
-the object ordered, while very beautiful, broke shortly after buying it. Rather than taking responsability they sent me to have it fixed elsewhere. They are not an official dealer of Bulgari which I did not know. I had to pay to have the object in question repaired.
Review by Erida Fratschöl1 year ago
very good shop
hope to do business soon again
Review by Mand1 year ago
No comment, please! Thanks!
Review by Beefdog2 years ago
Risposta precisa e immediata, gentilezza e precisione nell'invio ordine
Review by Westrec2 years ago
Best purchase experience. Watch received in the agreed time and method. Staff very polite and professional. Hopefully We'll have new deal. Domenico.
Review by Sose Derrow2 years ago
Communication was a bit on the slow side but they are easy to deal with and very professional.
Review by Mudhafar2 years ago
Todo perfecto,comunicación,serios y buen precio.
Saludos y gracias.
Everything perfect, communication, serious and good price.
Greetings and thanks.