Wonderful product. Great customer service and shopping experience.
Review by Floriette Martuseviciene4 years ago
The entire process was very professional and easy. Product was delivered when promised and quality was very high. It looks great in our back yard.
Review by Wesle Aladeitan4 years ago
Great customer service and the quality of the product was exceptional. A little more pricey than others, but well worth extra dollars.
Review by Fati4 years ago
Our condo association purchased the Hemi 36" Fire Bowl and our residents love it! We had it shipped all the way from Vancouver to Montreal and it arrived well-crated, in perfect condition for a straight-forward install. We have it connected with a timer switch, so it is just "set and forget" which is great, since we have many unsupervised resident users. The Hemi is very attractive when burning, and even when not lit it looks like a sculpture. Solus Decor's after sales service has also been excellent.
Review by Kirpaljeet4 years ago
Once I saw our firepit online I was pretty obsessed. We got the elevated halo 36. It's just so pretty. Solus was lovely to deal with as well. It was easy to order and the rep spent a lot of time on the phone with me helping to pick out the color. The firepit shipped out on time and got here in perfect shape. We are very happy with our purchase.
Review by Niler4 years ago
If you are interested in an outdoor fire pit that is unique and functional, I would strongly urge you to check out the Solar Decor website. The product was delivered in a timely fashion and the service was easy to deal with.
Review by Praneil4 years ago
No complaints at all. Everything went very smooth.
Review by Tonywanda4 years ago
We installed Solus concrete tiles as a fireplace surround in our new home. We couldn't be happier with the product's clean, modern look. Ordering was easy, delivery was on time and the tiles arrived safe and sound in protective crating.
Review by NovaJ Sekucja4 years ago
My 1st experience but no doubt i will try them again as because i have never seen such quality work before good job
Review by Smillie4 years ago
I love my Solus fire bowl. It is very contemporary looking and a very high quality make. It's easy to use and as far as I'm concerned requires no maintenance. The Cover for the bowl has lasted many winters and will certainly endure many more. It has a beautiful flame output, however I wish it had a little more.
I would definitely recommend Solus as an addition to anybodies backyard.
Review by Werewolf4 years ago
I had a good experience with customer service, responses were timely. I LOVE my cube fireplace - it is perfect for our condo balcony!
Review by ViktorijaSabasova4 years ago
We purchased a 36″ Elevated Halo fire pit in early 2014. From start to finish, the process was seamless (questions, color samples, shipping import, etc.). The service was tops. There are many cheaper firepits out there, but none quite like these. They're stunning.
Review by Moxon Kuong4 years ago
I'm not going to lie, it was a bit expensive, but so worth it. Perfect small size for a 9x9 patio in a high rise apartment building. This company was extremely easy to work with and timelines were bang on.
Review by Locarla4 years ago
we purchased a solus firepit as part of a larger deck renovation and outdoor kitchen project. The sales staff was highly knowledgeable and the company was easy to deal with. Our renovation project was delayed nearly 6 months and the company showed us flexibility which was highly appreciated given the weight and size of the product we did not want to take delivery any earlier than necessary. Unfortunately, we have yet to use the product as the weather has turned considerably .. we hope that everything will work as promised. The only thing I would mention is that we paid up for extra men to help place the product and thank goodness our renovation contractors were onsite as they crew sent by Solus would not have been able to move the product otherwise.
Review by Barrison4 years ago
We purchased our first firebowl in 2012. We found the quality of the product and the service provided to be excellent. We ordered a second for our winter home in California later that year. It was shipped to us and arrived professionally packed and ready for service. Unfortunately, it was the wrong colour but Solus very quickly shipped us the correct tone at their expense. We have thoroughly ejoyed our firebowls and both have been absolutely trouble free. I have no hesitation in recommending both the company and the product.
Review by Porteus Rajeshwari4 years ago
Working with Kris and Brad is so easy - they find the right product, walk our customers through all of their options, and, when there is a deficiency they work to fix any items immediately.
Review by Idaline4 years ago
Their fire pits are of the highest quality, look cool and function like no other !
Review by Kristrinah4 years ago
Through the whole process of picking out planters, ordering them and having them shipped, we had the best customer service we've experienced in a long time. Very helpful and attentive. The planters were of good quality and we are very pleased with the lasting looks.
Review by Duriya Schmidtpott4 years ago
Our fire pit is the coolest design in Austin, Texas. It is the show stopper on our new deck. It is the place on our deck our friends want to hang out for the evening.
Review by Docloves4 years ago
Don't buy any product without obtaining physical samples of the colors you are considering. What appears on their website as black or very dark grey (we've looked at it on multiple computers and it always appears black) is actually a light grey similar to most concrete sidewalks. We would not have purchased had we gotten the actual sample. Their response to our complaint was, "you should have asked for an actual sample." In this day and age, it actually is possible to provide reasonably accurate color samples on line, and to display what appears (on every monitor we looked at it) as black, and ship a light grey product, is not reasonable. But we learned our lesson so you don't have to: Don't order your fire pit until you have received the actual color samples by mail. And if you are looking for a black or dark grey concrete fire box, you will need to go elsewhere.
Review by Splatt Kadziewicz4 years ago
Solus produces top quality firepits, and if you are lucky enough to find one you like at their annual 'scratch and dent' sale, the price too will be a bargain. Great customer service from the sales room to delivery to invoicing.
Review by Toivo4 years ago
I was impressed from my first contact with Solus. Martes answered all of my questions, and our samples arrived right away. Our firebowl arrived on time, in the most incredible packaging, without a scratch, and it looks fantastic in our yard and works great - exactly what we wanted! I wouldn't hesitate to recommend Solus to anyone looking for a high quality firebowl.
Review by MrGray4 years ago
Packing was the best I have seen for any product I have ever received, its nice to deal with people who love quality and pay attention to detail
Review by Faust Derrow4 years ago
I have always loved the look of the solus Fire tables! This year when we were finally in the market for a fire table, I called them. Thier tables were pricey so I thought that my wish to have one was not going to come true. The staff was wonderful and worked with me to find a seconds table that was perfect for our new outdoor living space. You can not even tell it is a seconds (a tiny nic on one corner). We love it and spend all our free time around it. It brings our family all to one place for quality time (no T.V., video games). It is such a quality product with style, it is artwork!
Review by Vipashwa4 years ago
I would not hesitate to buy a fire bowl from Solus again. The people there were very helpful and so easy to work with. The bowls themselves are simply beautiful.