After looking at the reviews I was undecided whether to buy from Soletrader, but the email arrived straight after my purchase, and delivery was extremely quick. I received a lovely pair of Tommy Hilfiger trainers for my very expensive daughter at an extremely great price.
Review by XDoS1 month ago
Bought some boots and returned them as they were the wrong size, only to receive them back with no explanation. After several emails and phonecalls Sole Trader gave the reason that they 'looked worn'.
100% honesty: they were tried on once inside. I spoke to head of Customer Services who was entirely unreasonable and refused to accept any refund. I am now out of pocket by £75
Terrible customer service, will never purchase an item from here again.
Review by Rassa1 month ago
Purchased a pair of Lacoste shoes for holidays from sole trader via amazon.
Parcel has not been recieved but signed for by someone else and their only response is to state contact Amazon.
My Ring doorbell even recorded the driver leaving my premises with the parcel and no card left.
Appaling customer service.
Review by Navitas1 month ago
Ordered online. Prompt delivery and good advice re sizing.
Didn’t have to use customer service so can’t comment but I see others had unhappy experiences.
Review by Sophisticated Nystromhowell2 months ago
Have been a customer for many years with soletrader but will never buy again from them. Bought 2 pairs of Hugo Boss sliders for holiday one pair for me one pair for my partner and on the first day of holiday they were worn both of us had blister and bleeding feet where the sliders had rubbed on our toes as the plastic was extremely hard and did not give at all. Contacted customer services spoke to a VERY rude woman who was less than helpful and just said they can’t be returned they have been worn. I stated they were not fit for purpose had only been worn for a matter of half an hour and had pictures of our feet to show where they had rubbed and actually left scaring on our toes. She just repeated herself that they had been worn so couldn’t be returned end of conversation and hung up. So now I’m left with 2 pairs of shoes that can’t be worn nor were particularly cheap.
Review by Philimon2 months ago
Helpful staff when visiting Canterbury branch today :)
Review by Geraghtm3 months ago
fast delivery, came before i expected although came as 2 separate parcels on different days this was not an issue had exactly what i came for.
Review by Magg3 months ago
Ordered a purse for my wife's birthday. Stated delivery time was 3 to 5 days. Received an email after 3 days to say it was on the way and would be contacted when it arrived in store. Heard nothing from them after this. Contacted them 8 days after the order and was told they would get back to me. Needless to say I heard nothing. Phoned again on Friday, 2 days later, to be told that it should have arrived in store on the Wednesday. I pointed out that I had received no email informing me of this and that customer services (joke) had promised to get back to me to let me know what had happened, but that I had heard nothing from them. Appalling customer service and will never use them again as clearly they do not value my business.
Review by SoccerLife3 months ago
today i visited a soletrader in reading a tall man with long hair was bossing his younger colleagues about, being quite rude to them. the same man served me at the till, he was moody and not very friendly. when i got home the shoes were different sizes. wouldn't shop there again!
Review by Charllene4 months ago
Ordered a pair of espadrilles on Monday under the “ 1 hour store collection “ for the Trafford Centre store where they were in stock. Waited for a confirmation email but heard nothing for 5 days. By the Saturday I still hadn’t heard anything so checked online - still showing as in stock so I went down to the Trafford Centre store. I was told these items were not in stock despite what the computer was saying - I even went to show the assistant that these were still showing in stock but didn’t seem bothered. No apology nothing - just an explanation that the system must have got confused ?!? This will be the last time I try to purchase from this store.
Review by KVMooMoo Motte4 months ago
Nice shoes. Friendly staff at Canterbury store.
Review by Amburr Troat4 months ago
I could not fault the help I was given at your Canterbury shop when trying to find some summer sandals, the man was very helpful and pleasant and did all he could to help me with what looked and felt right. Will definitely use again.
Review by Icysis4 months ago
The shipping is fast...I would recommend to anyone...
Review by Trayton Legiion4 months ago
Great product, fast delivery.
Review by Yowane4 months ago
Ordered two pairs of shoes. Only one pair arrived and I told them that. They said DPK website said that both were delivered at the same time. Obviously I’m contacting you to tell you otherwise.
They had to raise the issue for “investigation” as it says it was delivered. They’re full of it. Call your credit card company and make sure you report it as fraud. The pair that arrived were fine, but never ordering from here again. Their website says 3-5 business day shipping. It takes them 5-7 days to even get the order out. Shipping and delivery of the pair of shoes that arrived was more like 14 days.
Review by Sko4 months ago
Soletrader store at Westfield, London. The worst service ever. Sales people worked on 30th of July, 2019 were extremely unethical, mean and rude. I will never shop there again.
The company should evaluate their sales people properly. Very disappointed.
Review by BMac Baranosky4 months ago
I can not reach anyone to talk to and when I try to email the subject box will not work... any advice? I ordered a pair of shoes online. I hope I didn't get scammed.
Review by MrPearson5 months ago
Nice shoes. Friendly staff at Canterbury store.
Review by RafS5 months ago
Made and order online, it wasn’t delivered on time, when I contacted the “customer service” team I got a one sentence reply.
It then still never arrived I emailed again and got another one sentence reply to say it was delivered.
Never received and email or txt - nothing to tell me this had been delivered. I checked the order status and this gave no update either.
The team in store at the Buchanan Galleries store were really good though I can’t fault those guys.
Review by Ranes6 months ago
Couldn't recommend SOLETRADER enough. Great customer online experience, fast delivery and the I am really pleased with my new pair of shoes. Thanks guys, keep up the good work.
Review by Preezy7 months ago
My wife and I found some shoes we really wanted for our daughter but no one had them. My wife found sole trader and they had the ones we wanted. We read all the reviews on here and were very sceptical about ordering from them but decided to give them a shot. We needed them before Easter as they were going to be a gift. The shipping said 3-5 days and we had 7 so we were praying nothing would go wrong. I ordered the shoes and we waited a couple days for a confirmation email saying the order went through or shipped but we never got one. I emailed sole trader and they emailed right back giving me the tracking number. I had to look through my junk emails because that's where the email went. We received the shoes on the 5th day and they were perfect! I would highly reccomend this site! We will definitely be buying more!
Review by Uw7 months ago
I bought a bag from them which I am going to collect at the weekend yet they sent me an email titled 'Would you like to review your new shoes?'. What shoes? They don't know what they are doing. No
Review by Kimz AlRubian8 months ago
The item I ordered was listed as 'With Free Delivery & Free Returns' yet I saw on the order confirmation I saw they charged me for delivery.
Review by Flabia8 months ago
Bought two pairs of Hunter boots and was charged for them. I returned both pairs because they were the wrong size but was only credited for one! They will not refund the whole purchase and I can't contact anyone!! Hate this company!
Review by Dharnaraj Diatezua8 months ago
Awful!!!! Ordered a pair of trainers in the lakeside store on monday, display trainer was scratched do they offerd to order me a pair and have them sent next day (as i explained i needed them for my holiday early hours friday morning). After receiving no trainers and no contact to explain the situation i have had to chase them up only to be told due to an error on there end i won't receive my trainers in time. So thanks guys you have made my pre holiday rush that much harder much appreciated .