Well, as my first review was positive, things got crazy after I found wear marks on my ski jacket.
First, everything looked fine, but when I put on my ski jacket I noticed wear marks. I took photodocumentation (wear marks and bills in the pockets from previous owner) and sent pictures to snowinn, requesting special discount for selling me a used product. After months went by, waiting for their reply and had no choice to file a claim in Paypal. Paypal agreed to me and said I will get full refund but I need to return all my products. Btw: I orderd 20 products worth 720,00 Eur. That for sure was not an option as other products are in use. Then snowinn team said, that they can not exchange the product, but it will be a case of warranty with manufacturer. Yet again, I was not the one causing wear marks. Another thing is that not snowinn not manufacturer has this kind of jacket in stock anymore.
So... months went by. Winter is here. I need a jacket, so I guess I will have to accept, they sold me an used jacket...
Review by CustomerCharels3 weeks ago
Very good - fast delivery
Review by Molz1 month ago
Ordered an item before reading the reviews and feared the worst, didnt need to though as service was fine even though I ordered the wrong size. I used there rebound parcel service and had a replacement within 5 days
Review by Karm1 month ago
Avoid. I ordered a coat that took ages to arrive and had tracking information that didn’t work. I returned the coat as it didn’t look like the website at all, and in the end had to get PayPal involved to get a refund. Snowinn do not reply to messages and seem a shambles. They are cheaper for a reason.
Re your reply....a bit late. PayPal have chased and got the refund for me.
Review by Prashanthim1 month ago
Communication is very poor and I canceled my order, still waiting for a full refund. When buying my product; my card got flagged for fraud. I would like a refund on my order ASAP please.
Review by Anali1 month ago
Purchased a pair of boots and was given a 10 day turn around, it has now been over 3 weeks and they have deflected every question i have asked them and WOULD NOT even provide me with a tracking number. i have since cancelled my order and am going through pay pal to receive a refund as i sure as hell know they won't refund my money willingly. do not purchase from this company.
Review by Momotte1 month ago
Took ages to get through to snowinn “CustomerCare”,once again....our people will be in touch with you to resolve situation.......I’ve still heard nothing. I’ll just wait for a very nice and helpful reply from them on here but in real life they’re not interested!!!!
Review by Mr ilbahar1 month ago
I bought a Columbia jacket and snowsuit set for my toddler and received a counterfeit product! Do not order from here. The jacket is missing its omni heat lining, it has zippers instead of snaps on the pockets. The bib is missing the waist elastic. There is a misspelling on the inside of the jacket tag. Total scam!!!!
Review by Leastr Shiffert2 months ago
I placed an order for some ski boots, ski boots never arrived! They say they got lost in the post??? I said I would wait for the ski boots, but they just refunded the money lost £14 on exchange rate, very annoyed!
Very poor company to deal with! Penny wise and pound foolish decision!
Went to Nevisport and paid more for the same ski boots but a much better service!
Need to order some more ski equipment will never buy from snowinn again!
Review by Royalprins2 months ago
Good example of a case where i shouldve read all the testimonies and reviews online first. The stated expected delivery date was more than a week and a half ago...
Was hoping to get my backpack before heading off on a trip, but that's not happening, and now reading on reddit etc i'm worried if i'll get my product at all...
REPLY: Good on you for fast response rate Snowinn! My order number is 14878943. Likely too late for my trip, but would be nice with an update
Review by Ylon Klitscher2 months ago
Do not order from these guys. I ordered a pair of ski bindings that were to be delivered between Sept. 13 -16. I received them on Sept. 23, no big deal, however the bindings and parts were packed loose in a box. One heel piece, a base plate and probably other parts are missing. Its as if someone just dropped what was available into a box and shipped it. I got on the customer service chat line only to have the agent tell me they are checking on the order and will get back to me shortly. Then she left the chat. I called customer service to find out they are closed in the middle of the day. I emailed them and will wait to find out what response I receive.
Review by SellySalt2 months ago
I received my order 3 weeks later. Still, they have very competitive prices.
Review by Zanellone2 months ago
My backpack hasn’t arrived and the tracking details hasn’t moved forward or given me any more details for a while and it was meant to be here on the 28th at the latest and is now not going to be here on time for what I needed it for
Thankyou for the reply! Would love to get this sorted!! My order number is 14737999
Review by MindStream2 months ago
Excellent price, quick delivery
Review by JMLea2 months ago
Horrible! I had an order which was sent back due to incorrect address. I’ve WhatsApp them and they just ignored my messages for so many days!!! If you are looking at this message, appreciate if you could help to rectify the address and send me back the item. Appreciate if you could reply my email too!!!
Review by ChristineF3 months ago
After reading some negative reviews I was very sceptical about purchasing from here. However, I can honestly say I can’t fault them at all. Ordered my ski boots late on Monday and they arrived first thing on Friday. Parcel came immaculately packaged. Great savings as well as I managed to save £120 compared to snow and rock prices in the UK. Will definitely be purchasing from here again!
Review by Peettee Bravey3 months ago
Very poor service. Uncommunicative. Item didn’t arrive and was sent back by Royal Mail to their depot. Tried to blame me for entering my address wrong on their website. Had to ring my bank over a month later to get the money back. Do not buy from this company.
Review by Ivysworld3 months ago
Do not buy from them!! You will not receive your order!! When purchased I was told it would arrive in October, it’s November and I’m still waiting. I’ve moved out of the address so it’s useless now and needed it for a flight I’m catching!! Customer Services really do not care, said they’ll do nothing about it. Horrendous company, avoid at all cost!!!!
Review by Ridlley3 months ago
Skiboots were exactly what I ordered !!Thanks for the delivery before snow :-)
Review by NatalieL Ulutas3 months ago
Bought Oakley replacement lenses from them Pretty good to deal with fast shipping good prices
Review by Tilmiz Valsler3 months ago
Bought a snowboard. Got it on right time. Satisfied customer
Review by Deng Cisna3 months ago
Very Bad experience. Will never purchase from them again.
Made an order in July and was estimated by 15th August.
Shipment had not even been dispatched when i enquired on the 20th August. They offered my to organise a refund then suddenly the shipment was dispatched for delivery.
Can't even use my snow gear now as it will not arrive in time.
1 star for poor communication, Bad customer service and ethically a company i will never give my business to again.
A very bad experience in summary
Review by Pacco3 months ago
Fake address to return my fake looking shoes..the shoes I ordered were nothing like they appear in the pictures. I was very dissatisfied with their product so I returned them for a refund to the address in which they were mailed to me from. I just received the package back insufficient address so I’m stuck with the ugliest pair of shoes don’t order from them!! FAKES AND FRAUDS
Review by Demiasano3 months ago
I placed an order on the 19th of August. They said: estimated delivery date: 11-9-2019 / 16-9-2019. I sent them a message on Watsapp because the tracking sais " The Item is at the shippers warehouse". They told me to wait for the tracking to update.
Today is 4th of October. Still haven't received my package.
I actually have a lot of items in my chart now, because I wanted to place another order (because they have competitive prices) but now I'm just going to order from somewhere else. Not worth it! Avoid by all means.
My order is 14375675 in case snowinn's PR is going to reply to my message and politely ask for an id number so they can follow up.
Review by Fantabulous Heggestad3 months ago
Dealing with this company has been awful from start to finish.
Firstly, shipping is so slow, and it takes forever to get to you. My order took 10-14 days.
Secondly, they sent me a child's jacket instead of the adults jacket. I emailed to return the item but they took a minimum of 3 days to respond to each message. When they did reply you can't get a string of messages going, as you have to keep submitting a new request via their website. The whole process was long and convoluted.
Thirdly, their attitude to customer service is poor. It's frustrating to try to get to a resolution as they're plain unhelpful. They avoid finding a solution and close every discussion without solving the problem.