This is a really dodgy company so watch out guys! I have been waiting for my glasses for over 7 weeks although the company took money from my credit card at the time of placing the order. It is possible to contact them only via email, however no real respond from them. It is not clear when I receive my ordered glasses.
Review by Aedicula Hemptinne3 months ago
I've been ordering glasses for several years from SmartBuyGlasses and have never received a pair that I was unhappy with. Would recommend to anyone who wants to upgrade their look for cheaper prices without sacrificing quality and style.
Review by DontWorry3 months ago
Good delivery - poor shipment tracking
Review by Kaima3 months ago
I ordered lenses and they said that they could not deliver due to
mid-sommar but they will deliver next week. Now I am getting status as right eye lenses are not available and left eye lenses will be shipped in 5-9 business days. I am sending email to their customer service that I want to cancel the order but no response. I ordered from this website because it said 2-3 business days delivery but it is all lie.
I am continuously writing to their customer service team but no response. In their website it says that their customer service team responds in 24 hours which is another lie.
Customer service sucks..
DO NOT ORDER ANYTHING FROM THIS WEBSITE
Review by Halenfan4 months ago
It was perfect,
Great Product and fast delivery
Review by Armad4 months ago
Love my Polaroids! It can be handy to notify overseas buyers that they will be paying customs and local VAT after the purchase. At least in Sweden. Thank you!
Review by Tashika4 months ago
One whole month has passed since I have ordered glasses but I have not received them. The website contact form is broken so I don’t know what to do. Money is already deducted from my credit card!!!
Review by Loik5 months ago
super good quality, quick service and good price
Review by SBanks Loate5 months ago
The whole thing is a scam! I never received my glasses nor my money back after +30 days and countless of emails to their "costumer support". Will never order from here again.
Review by Ucar Cfont6 months ago
Third time I've ordered from smartbuyglasses. Top service so far.
Review by Caraustar6 months ago
I must say that I am happy with the service and also with the product. I totally recommend this company.
Review by Tuggsy6 months ago
Top notch. Fast delivery. Great quality.
Review by SeriouslyX7 months ago
Three weeks is a long delivery time. To return the product, it is necessary to contact customer service for an RMA number. After two days I still haven't got in touch with the company. SmartBuyglasses has little to work on with its customer satisfaction
Review by PingC Falaileh8 months ago
Edit: Once customer service got in contact, this was solved very quickly and to my satisfaction. Increased to 4 stars.
I have purchased many pairs of prescription glasses from smartbuyglasses over the years and always been satisfied.
Last week I ordered a new pair and just after placing my order I found another picture of the frames online and noted they looked different from the image on smartbuyglasses. I immediately emailed them to change to another frame. I have since emailed and sent messages via the website every day for a week - with no response at all. Today I got a message saying they were sent to the lab with the frames I don't want.
Their customer service is complete crap. I will never use them again.
Review by Alexis Lopez10 months ago
Exceptional Customer Support!
I experienced exceptional Customer Support on my errand when I needed help. My customer support dedicated person Predrag did an excellent job in giving me all details and information I needed in a swift manner. So thanks!
Review by Yusen Salamero11 months ago
I received my parcel within 2 days. Great site
Review by Mawl1 year ago
best service , my favorit company
Review by Chedes Martow1 year ago
Bought myself a pair of Ray-Ban at half the price from smartbuyglasses and I’m very satisfied! Can’t complain on the super fast delivery either!
Review by Carlijs1 year ago
Long expedition time without any updates
Review by Af Derrow1 year ago
Fast delivery, high quality!
Review by Aboubakr Derrow1 year ago
Good prices, assortement, and fast delivery
Review by AfH Derrow1 year ago
i've ordered sunglasses and after one week i received an email from customer service, as below!!!! :
I am very sorry for the late response, as we are in the middle of a very season.
I am sad to tell you that the product that you have purchased is out of production. We have tried to fetch it from various suppliers, but it has been deemed as discontinued.
What we can do now is offer you to change your order and enjoy a 5% discount for your new order,
Review by Vicky Abbott1 year ago
Shipment was quick and delivered in a good condition. Thank you!
Review by BlurzOfficial Takher1 year ago
I got notified after one week of my order that the model was out of stock. I was offered a small discount and a possibility to change. Apparently, after two days of me searching, the glasses that I ordered in the first place became available again. I kept the discount for my troubles, and in 4 days were in Stockholm.
Overall not the best buying experience, but the glasses are great.