Smalls Reviews

Smalls is a great example of an awesome business model but with poor operational execution. Their recipes and the quality of food are top notch and worth every penny. I noticed our cats having more energy and losing weight. There were a few logistical issues with the company shipping to the wrong address twice, but we were able to let that go at the time.

However, recently, we did not receive an expected shipment and were not notified from Smalls as to why. When I followed up, I learned that there was issue with the credit card, even though the card had been charged with no issues for a few months. If I hadn't reached out, we would have been waiting for the food to arrive indefinitely with no notification at all. Given that the food is only shipped out once a week, we now have to go a week without food. If your cats have a tough time transitioning to new foods, you can imagine the mess this will make over the course of the week.

I really hope they can overcome some of these simple business logistical issues as the food is fantastic. The multiple errors I've experienced with shipments, the consequence and risk of loosing an entire week of food, and lack of communication from the company however is unacceptable-- and it is a risk that you must weigh very carefully when deciding to try Smalls. It also appears from these reviews that this is not an isolated case.

After learning about some really disgusting things in even “high quality” pet food I knew I needed to make a change.
I found smalls and and am so happy I have! I have found their customer service team super responsive via text and all my questions are answered quickly (when I thought of a q at night and texted in the next morning it was responded to) and With tons of info.
The trial kit I was sent was so adorable with tons of extras I didn’t expect (some chicken broth, chicken powder, bonito flakes and a Tupperware) during the trial they launched their freeze-dried food and received a sample of that as well. My cat has been a grazer his whole life and now feeding time is something that he can’t wait for! I definitely saw a lot of the expectations they set like drinking less water and more energy.
The only downside is he always wants more food! I now give him half wet food and the freeze dried (which he barely grazes, but does a tiny bit). I’m so happy with my delicious to switch to smalls.

The only thing i can see being a little confusing is the website is a little hard to navigate - every time I go to my account page I can’t see any order info it just sends me to a really cute page where they highlight how to start feeding smalls to your pet.

After learning about some really disgusting things in even “high quality” pet food I knew I needed to make a change.
I found smalls and and am so happy I have! I have found their customer service team super responsive via text and all my questions are answered quickly (when I thought of a q at night and texted in the next morning it was responded to) and With tons of info.
The trial kit I was sent was so adorable with tons of extras I didn’t expect (some chicken broth, chicken powder, bonito flakes and a Tupperware) during the trial they launched their freeze-dried food and received a sample of that as well. My cat has been a grazer his whole life and now feeding time is something that he can’t wait for! I definitely saw a lot of the expectations they set like drinking less water and more energy.
The only downside is he always wants more food! I now give him half wet food and the freeze dried (which he barely grazes, but does a tiny bit). I’m so happy with my delicious to switch to smalls.

The only thing i can see being a little confusing is the website is a little hard to navigate - every time I go to my account page I can’t see any order info it just sends me to a really cute page where they highlight how to start feeding smalls to your pet.


*update July 31st - has an issue with my delivery not arriving on time. I texted their number within 5 min received a message apologizing for the delivery issue and the food arrived today.

Very unresponsive customer service as soon as I requested a refund. I had to reach out several times to get any information. They finally responded and said my refund would appear in my account within 7-10 business days but would not confirm how much I was being refunded. I reached out 2 weeks later after not having received my refund and then I was told it would take 5 business days.
My cat just didn't like the food and I don't fault the company that but to boast about your money back guarantee online only to ghost a customer when they say they need a refund is sketchy.

The company is quick to respond to emails, initially. When I asked them for the ingredients in their "Chicken Liver Powder" and "Bonito Flakes" I received no reply - nor is this info on the website. The web site is cute, but you have to click around a bit to find information. Prices are not up-front - you have to enter your cats info before you can see what it will cost. It is because their website is focused on "cute" rather than informational, because I couldn't get info about the supplements, and because I can't seem to find info about the company itself (owners, license, etc) that I couldn't develop trust in them. I placed one order but have been hesitant to feed it to my cats. I cancelled my subscription.

We absolutely love this company and their food! I have two cats- one is 12 with kidney disease and the other is a 5 month old kitten.
They both really like the food (we get the chicken and turkey). They weren’t too sure about the beef in the beginning but will try again. The best parts are:

- their litter box has much less waste and does not smell like when I fed them store food
- no “cat smell” in my house from the food
- there’s always food for them in the house and I don’t have to keep an eye on the supply
- they text me all the time and I don’t worry about running out. I had them send me a 2 week shipment two weeks in a row so that I always have extra in the house just in case there’s ever a glitch
- their fur is so nice and shiny and less shedding

My only concern is they act like they’re hungry. I feel them 1 tbsp more each feeding than they recommended (based on their weight age and calories) but they still act like they’re hungry (crying, following me to kitchen waiting by their bowls). Not sure if they’re hungry or just hoping for more. Been using the food for about two months and the older cat hasn’t lost any weight so I’m assuming they just want snacks!

Hey Smalls, maybe you should make some healthy snacks (please)!

Smalls is an amazing (super convenient!!) way to provide our kitties fresh and healthy food! As soon as you open it up, you can see how fresh it is. No fillers, just pure food. As a professional cat sitter, I highly recommend it to my clients.
Treat your cat like the royalty they are!!

My Cats love the food!I was so surprise may Bengal ate it up the second day! Because he is so finicky but all my kids love it and so do I ! it’s actually the best cat food I’ve ever tried ! And my kids actually eat less when they eat it then the canned cat food !! it smells wonderful because it’s real food and my cats agree ! I’d recommend this to anybody for their kids ! Thank you smalls for making this for our cats !!💕

I have a 3 year old torti and 7 month old Maine Coon mix. I’ve had cats my entire life. With all the studies coming out about how bad some canned and dry food can be for kitties, we decided to try a fresher, more expansive diet for our babies. They are OBSESSED. The different flavors not only smell different but you can see the different ingredients. You can SEE the food it was made with. It looks good enough to eat. If there’s a surprise hurricane, who knows. Anyways, we’ve been using Smalls for a couple months and now there’s no f’in way we can ever go back to gross canned paste or crunchy balls of kibble dust. We’re hooked. Not to mention how insanely caring and wonderful the Smalls’s staff and customer service is. They text me each month to make sure I’m ready for my order and are always so sweet. I even exchanged pictures of my cats with my Smalls rep! I love this company. 10 stars.

Incredibly disappointed! We got ONE week, then there was a glitch with our credit card, but they didn’t let us know. Since they ONLY ship out on Tuesdays, we were screwed for two weeks (Christmas & New Years). One cat adjusted w/out any problem; the other was just getting used to this before the fiasco!

It is now Jan. 18th, our credit card was charged three days ago & NO Smalls! AND NO RESPONSE to our text! If it were just up to me, I’d say, “adios,” but lucky for THEM my spouse is more patient than I am!

This company goes above and beyond to make sure their customers are satisfied. By customers, I mean, the cats!! :)

Their team checked in with my before I ordered, during the ordering process, and after my order was received. I told them that my cat typically does not consume water so I always have to find ways to make her food more watery or wet. They offered to send me some free broth (although not necessary because their food is already pretty wet) to ensure adequate hydration during meal time. I hope this company succeeds. I love their mission and the team!

My cats love Smalls! They gobble it up, and their coats are so shiny and soft. Also noticed less stinky litter box- clean food, clean poop! Customer service is great- happy to support this great company!

Smalls for Smalls is a great company run by wonderful people. I had to cancel an order that was automated after I lost my job. When I alerted them of my situation, they informed me that the order had already shipped but that they would refund me for the purchase. They did not have to do this, and it was very generous of them to do so. It's always nice to know that the person on the other end of the transaction has a good heart. I hope this company does very well.

~ Kyle (Chicago, IL)

I discovered that smalls has such a wonderful and healthy plan to feed my little nuggets of love i adopted. it did not take any coaxing to get them to switch. My living room litters do not smell anymore after the poop. The have bright eyes, are more rambunctious and ms. murdoch never spoke before and now chirps to me constantly when we are alone in the bathroom. My brother who comes in from europe on occasion will be thrilled when he doesn't smell the litters. I ran out one day before my next order and was able to make a batch myself from the list of ingredients and they ate it without any hesitation. No fillers or crazy chemicals just normal ingredients. MONEY WELL SPENT!!!

My 2 Cats Love this food. I love the healthy ingredients and the fact that this is what they are supposed to eat. I also love the environmentally friendly shipping smalls uses. Great company.