I’ve been using this skincare website for years, and I’ve always a great experience! Definitely recommend this website.
Review by Neotea Hainault3 months ago
Great products and large selection of natural skincare.
Review by Rjack3 months ago
Terrible customer service! I paid for expedited shipping on a product that arrived 2 weeks later! Many emails and limited assistance from customer service team. Don't order from this company. I would give no stars if I could
Review by Paboda Deever3 months ago
I worked today with Lizi on a product return. She was professional, attentive, and resolved my issue completely. She handled everything in 1 chat session. Will definitely work with Skinstore again as a result of the great service I received.
Review by Syephenupton3 months ago
Prompt delivery. Simple and fast.
Review by Yeng3 months ago
I spoke with Sadie L. She was amazing!! She helped me with my problem fast and was completely nice and understanding. Love this company and will continue to purchase from them!
Review by Izeta Shanidze3 months ago
Terrible return policy - I bought products that seemed defective and I wasn't even given store credit for these.
Review by Koos Kalusova3 months ago
They have the best selling skincare brands and makeup items that I need.
I mainly shop because of the variety and the fact that there’s always a working coupon to help save a couple dollars in addition to cash back as many cash back sites support the hut group.
Review by Sherrillan3 months ago
Very reliable company. Received my product intact and now I am enjoying my The Ordinary AHA & BHA. Thank you. I will shop at SkinStore again.
Review by Gcinile3 months ago
Shipping takes a very long time
Review by Tatrus3 months ago
I was guided to SkinStore by a product manufacturer. An order from SkinStore came missing a product on receipt so 1) I had to contact them (via email and then phone) and they were not only out of the product 2) they would only refund me and not extend the sale price when back in stock. No apologies on either point. The next and last time I ordered I received a pkg where one of the products had lost 20% of the fluid.. which had leaked out in the box - not packaged very well obviously. After the hassle of getting my issue resolved when there was a missing product I didn't even bother contacting them this last time - even though I had photos of the messy box received. Just not very amicable to deal with.
***Final update 4.20.2019. After three responses gathering info and photo from me (with product still in my possession as received) I get a response from them, that SkinStore has a 40 day return policy and cannot process any exchange or refund. HAHAHAHA! Gotta love the false bravado of marketing.
4.18.2019 Today I responded to SkinStore's response on my Trustpilot review and the hassle of conversing with various customer service reps begins. Each reply from SkinStore comes back with a question, to which I respond from within their site, creating message with order info etc each time and get a new customer service rep with a new question for me. And they sign off their notes as if they've solved the problem. Kind of like hoping they are done with it...oh wait, they are. Next. Wearing me down. Exactly why, until Trustpilot reached out I was not bothering with alerting SkinStore to issue.
Review by Garald3 months ago
Good discounts! Timely email updates regarding my purchase and shipping. I will definitely use the SkinStore again!
Review by Nahrain3 months ago
fast shipping, nicely packaged
Review by DBlez3 months ago
Sadie L. helped me resolve the problem with applying discount code.
Review by Rib3 months ago
Skinstore is amazing! They have everything I need. Quick shipping and excellent customer service. ❤️
Review by Ceez Dolwick3 months ago
I enjoyed with skinstore and good prices
Review by Edmond Melech3 months ago
Bad customer service. False promotions
Review by Effy3 months ago
After ordering items from the SkinStore I unfortunately had to return, Lizi was prompt and courteous about helping me with the return process. Thank you!
Review by Subject Shalevski3 months ago
Good selection of items, the oil and other serums I bought came on time, very good price and they are really good
Review by KFlint3 months ago
I've chatted with Demi. Her services very exceptional and i was very happy with all her help.
However, i'm a bit upset that after 30 days i've yet to receive my product and the tracking number provided was also invalid.
I was advised that if i opted for a replacement product, it would take another 30 days as it could not be shipped to me in express, and that was very disheartening.
Review by Erial3 months ago
Good deal of some purchase.
I love skinstore because sometime has good deal for some high quilty
product. The package is very good for delivery
But just a little reget that I can not get some product in skinstore
Review by Rostyslav Phayme3 months ago
Be careful , you might get a defective product and this company will not help you to get a replacement
Review by Fuerza3 months ago
Coupons for under 50.00 orders.
Review by Meekie3 months ago
Ordering is simple, items are always in stock and delivery is quick.