I used Shutterstock when I was younger because my computer teacher was very into the service. I applied for an internship and actually found that the employees, especially my interviewer, seem to all hate their job.
For those of you thinking about interviewing, read this:
The interviewer had come late and with bad energy. She didn't make eye contact with me and seemed standoffish from the start. She only asked me about my first internship, and downplayed it. I understand that as a recent college graduate I may not have the most impressive work experience but to later make passive comments about the answers I gave in an effort to let me know Im not fit for the position is one of the most unprofessional things I've encountered thus far. Can't believe someone with that much lack of emotional intelligence is in charge of hiring potential employees. Not really sure what she's going through but hope she gets better.
Shutterstock is a great service but if you have to communicate with anybody in this industry just pass on it. It's not worth it.
Review by Safras1 month ago
Last time I used the site was for a work project in dec 2018, I guess I had to sign up for a monthly with an annual commitment... pretty heavy, either way I forgot about it and they charged me up to oct 2019. I contacted customer service they told me it would be $200 to cancel since I didn’t make it to a year. They pulled the let me speak to a “manager.” Thus the “manager” waived the fee but wouldn’t refund back to the last time is used it. Pretty shady, most subscription services would at least help with a look back. Do not use unless you know you are in it for a long term or super necessary.
Review by Wiolka Anopol1 month ago
The worst kind of internet business.. please keep it away.
There are lots of trap to rip you off.
Review by Els Billal1 month ago
This company has the worst possible customer service I have ever encountered in my entire life! I started a chat with an online chat agent, my boss walked over and asked me a question and when I looked back at my screen they ended the chat.
They told me me that I could buy one package, adjusted my purchase template and locked me into a subscription service.
When I called to say I made a mistake and asked for them to help me they told me I was locked into a one year deal. I called within 10 mins of my purchase! I wanted to purchase two images for $29 but since I had already downloaded 1 image Frank the customer service agent on the phone told me I was locked into the subscription and I would have to pay $49 for 10 images and use those over 30 days which I do not need and won't be able to use in 30 days. I am happy to pay more if I could use the rest of the images over the course of the year, but he said that option is not available to me! I honestly feel scammed.
I asked to speak to a manager and they said they would take my number and call me within 24-48 hrs. It was so frustrating. Who doesn't have a manager on site? They are hustling people left and right their website and pricing is not clear and their service stinks.
Review by Haymandhra2 months ago
Review by Mutiga2 months ago
absolute con. they dont make it very clear that you need a PC to download and use images. I only have an ipad so it chopped tops and bottoms off all the images I downloaded.
when I cancel they then charged me more money. what happened to consumer rights and right to cancel.
these f****ing American web companies robbing people as per usual
Review by FiGreen2 months ago
I was duped into buying a $199 membership. I sent 8 requests to cancel the membership but they say I have to call to cancel Why can't I just cancel online. I called several times no answer. You just can't cancel. I finally got a reply from the customer support representative saying that they cannot refund the money.
Review by Fitzgeorge2 months ago
Over priced and deceptive with pricing. I purchased the monthly subscription for 10 photos a month. I downloaded 8 and called them to cancel the subscription for a cancellation fee of $21.65, on top of the $28.15 I had already paid. They said I could come back and download the remaining two photos after cancellation. When I came back, they did not allow me to do so. 1) Deceptive. 2) Over priced. You can find great photos for cheaper in other similar websites. And you don't need to pay a subscription. You can pay per photos on those websites.
Review by Almat Kamys2 months ago
Welp I had to write this one off. Closed my bank account to avoid these crooks. Starting over. Do not even download two photos they will scam you. I will NEVER use shutterstock again.
Review by Doriss2 months ago
Stay away. As a contributor I notice that the exposure of my pictures drastically declined when I got close to the amount of earnings that is requiered for payout.
Review by Enielson Verbovszky2 months ago
I wish I could give no star; this company lives to extort money from those who foolishly (and lazily) sign up for their annual plan. Stay far away.
Review by PaolaFrancisco Morrises2 months ago
Dishonest Firm - They trap you by putting you in Yearly subscription.
If I want to cancel I have to Pay them $120. Never expected this from them.
Review by Kairo Derrow2 months ago
This company has the worst customer service. Somehow my one time order ‘miraculously’ turned into a month subscription which i never ordered . After travel and away i notice 4 months of charges where on my card. I asked for the 4 months - obviously i never used it and they asked for ME to pay a cancel fee to a subscription I never signed up for. - such jerks - i’d Rather give no star
Review by Wardiawan2 months ago
Repeatedly on my referral link users bought subscriptions, but shutterstock did not credit me with the money earned. After 5 such cases - I spat on their shutterstock affiliate program and never contact these scammers again.
Review by Ghostbat2 months ago
Unable to cancel account on the site as you have to email them and have them cancel it. Have emailed them multiple times asking them to cancel it and have received no reply.
Looking into taking this matter further.
I had received an alert that someone had fraudulently accessed my account and although I had no payment information on the site, it did contain details such as my name and address information.
As such, I wanted my account deleted immediately, but Shutterstock is simply refusing to do so.
I would advise everyone to avoid this business.
Review by Tasni Elacqua3 months ago
The complete rip-off. Be aware that at first they charge you for subscription (80% go to Shutterstock pocket), and then for the cancellation of this subscription.
Review by Insouk Kaaihue3 months ago
There customer service never understand what you are talking about. I sent 5 times trying to explain that my photo of daylight Eiffel tower has been screened by them. But they reply my email said Eiffel tower at night can not be acceptable........ 5 times!
Review by Shaggusmonkey3 months ago
Uploaded 41 photos all of which I had shown to professional photographers and who were impressed, suggested I try to sell them. Every single one rejected by Shutterstock for the most spurious reasons you have ever seen. Seems like they treat everyone just as badly including their customers. at least their consistently bad. A company to avoid
Review by Dhayan3 months ago
This is a joke, I am mad about it I subscribe for monthly payment and now I want to cancel my plan and they charge me 180 dollars for cancelling before my first year finished. Bad idea to subscribe to shutterstock try to avoid the much is possible guys completely scam.
Review by Sishal3 months ago
Ordered and paid for an image that didn’t download - emailed now 4 times and NO response so paid for something I never got. Not good service.
Review by Culley Muteswa3 months ago
They just stealing your money. Terrible service, terrible customer service. No return of money if you regret buying. No a very good stock of photos!! STAY AWAY.
Review by CMaez3 months ago
I just called the support line due to the 3 charges of $29 that were charged in the month of June. I only have a $29 per month fee authorized. The customer service agent, Joe indicated that one of those charges was a manual download and one was an ‘auto renewal’ of the manual download. I indicated that this was completely unwarranted and I did not need an auto renewal. The agent refused to refund the amount. I asked to speak to a manager and was told one was not available. I asked to cancel my monthly subscription due to the unfair billing and was informed that this was not possible and I would have to call back otherwise would have to pay a cancellation fee. I was unaware that the billing was a commitment and was informed that this was on the purchase page that I completed years ago. The company has never sent another email indicating that there would be a renewal since then. I decided then that I did not want anything to do with shutterstock and would be willing to absorb the cancellation fee so I would not have to deal with them again.
I am amazed that a company would engage in such underhanded billing techniques and also such poor customer service. For a dispute over $29, the customer service agent forced me to cancel my subscription for the entire year and basically resulted in lost revenue per month for many years to come.
Review by Mauwaveau3 months ago
I have not been able to cancel my plan. I have been sending them emails over the last YEAR and they only responded once telling me I'm unable to cancel my plan at all. Such an obvious scam. I keep getting billed and I legitimately cannot stop it.
Review by Nohemie3 months ago
Didn't pay for images myself but did so via work. Jesus what a dreadful, deceptive company. We shelled out a huge amount of cash for "25 standard license downloads" and then I started looking for images. It turns out that the "standard license" offerings are absolutely terrible and the license itself is so strict about what you can use it for.
I later discovered that there are many completely free open source alternatives to Shutterstock which in many instances have better quality photos than Shutterstock's paid ones.