I had a 52 page hardback book made for my wife's birthday.
One of the photos of her was printed in the book, without her head!!!!
Review by Neya1 month ago
I have been a customer for years and have always been happy until today.
I got a poster and 256 prints
Everything was suppose to be 1/2 off but was charged full price. I am very unpleased and will never be using this app again.
Review by PlayTVseries1 month ago
Review by TyletheaBrittingham2 months ago
free prints but shipping comes up to more than 20 cents a print so its cheaper to go to shoppers or costco. if you live in canada promos on shipping and others don't work.
Review by Imhbragould2 months ago
We use Shutterfly every time we go on a trip. We come back and put our trip pictures in a book. They're great because you can just put the books out and people who want to look at our trips do. Those who aren't as interested aren't forced to sit through a bunch of pictures. They can look at them at their own pace too. Shutterfly has a lot of themes, A LOT or you can design the whole book yourself. We've been using them for 10-12 years. They always have sales too once you're on their email list. You can get 40 or 50% off your books.
Review by VonGoG2 months ago
Absolutely love the photo book and photo plaque. Both arrived fairly quickly and before the estimated shipping time. The photo book was absolutely beautiful, the paper quality was good , the colours and quality of the photos were great. The photo plaque was really nice ! Easy to use website to design the photo book and the ability to save your work as you go was super convenient. Super satisfied with both products and would definitely order again.
Review by WebWary2 months ago
I ordered a book to give to someone as a going away gift for college and ordered rush shipping to get it in time. First off, I was supposed to use the free 6x6 photo book that we get every month but since the website SUCKS, we weren’t able to do it, so I had to pay for the book and the shipping. I finally get the book on time, and all the pages look right except the last one, where it was really screwed up. The template I had ordered had four pictures and a caption, and the one they sent me had no caption, and one picture that looked really warped and stretched out. When I called the company they told me they weren’t able to fix it and send it in time even though they were the ones that screwed up in the first place. My money was refunded, but I am now not able to get what I originally wanted and paid for because they screwed it up. Extremely horrible company, this isn’t the first time we had an issue with them either. We stopped ordering our Christmas cards from them because they messed up the printing and resent them too late. Very disappointing and an absolute horrible company with horrible customer service that doesn’t speak English! 0/10, never again!
Review by Tracea Mefre2 months ago
I have been a Shutterfly customer for years. Shipping has always taken the longest amount of time possible so this time I did an order and paid a premium price for RUSH shipping to make sure I would be able to receive the order by no more than an entire week from when I made it. Well, I saw no change in status and the person I was giving the order as a gift to was scheduled to return home on day 11 from when I placed the order. I called customer service and spoke with Deja. I explained the situation and instead of putting a RUSH on a RUSH order, she immediately cancelled it (I told her to cancel it as she gave me no other options and only told me AFTER she cancelled it that I could request a special rush). I asked her (when she told me about the special rush request) if she could undo the cancellation and she said NO. So basically, a long term customer is not only never ever purchasing from Shutterfly again. I am also leaving this review for anyone who believes they will actually get their item according to times listed and the tons of money they make you pay for it. Well done Deja.
Review by Halout3 months ago
I used Shutterfly to order my wedding invitations and RSVP cards. We were able to find a beautiful design that didn't break the bank, with free personalized envelopes. They came within the time frame they were supposed to and were gorgeous. People called me to tell me how beautiful my invitations were. Shortly after, we realized we wanted to invite a few more people to the wedding. I only needed to order 5 more invitations and RSVP cards, but noticed that the minimum limit was 10. I called customer service and they were able to give me a credit to use, so I was only charged for 5 invitations and RSVP cards, even though I received all 10. The customer service was very helpful and pleasant to deal with. Would highly recommend to friends!
Review by Sandafina3 months ago
the options for personalizing cards are very limited compared to vistaprint or snapfish. I was very frustrated trying to design something and even called to talk to someone but they said they have limited templates and you can only insert things where they have designed it to do so. On the other sites you can add text boxes anywhere you want. Not sure why they are so limiting. This does not work for me.
Review by Suganah3 months ago
I ordered a book on a Monday to have for a party on a Saturday night. I paid extra for shipping, and their website said it would arrive by Friday. I checked on Thursday and it was still "being created" - which means there was no way it would arrive by Friday. This was a very special event, that people flew in for, and this book was for people to be able to write in. Due to Shutterfly not following their own guaranteed, we do not have a book in order to document this event. Had their website been honest about production time, I would have had time to make other arrangements. However, now I am here with no book. This is the second time in a row, that they have been delayed, and I have not had something I need in time. And they do not care. I am done with their company.
Review by Shakenya3 months ago
Promos are fake! They have tons of offers for free stuff but it’s never actually free it only gets marked down! Even the shipping promo doesn’t actually give you free shipping. On top of it all the shipping is ridiculously overpriced!! It cost more for shipping than any of the actually product itself! Complete rip off!
Review by TheAnimeCafe3 months ago
I love Shutterfly! They also have wonderful customer service. The prices are actually very reasonable. I actually love ordering stuff from you, but it's really frustrating that photos don't get printed in order and putting them in the right order take days
Review by SaraLamou Picola3 months ago
Sakil in customer service was amazing.
Review by Marymint3 months ago
another great photo book site , I love it so easy to use and great service
Review by Drillyourholesright Zehnder Christina3 months ago
The customer service folks have been great every time i have had to call them, which, unfortunately has been often. so though I have had no problem with the customer service folks at all, I am deeply dissatisfied by the actual product provided by Shutterfly. First, my order was extremely late, even though I paid the maximum to get it rushed. Then the order was unusable when it arrived. Then the supposed re-print with a quality control check came with exactly the same problem as the first order. Then the next time I called and we adjusted the order to make it even more clear, the order was not actually ordered, making it necessary for me to call a FOURTH time. This is ridiculous. There is something wrong with the process in my opinion. I hope they can fix this in the future.
Review by Jorun Mogunye3 months ago
They make it very hard to delete your account. There is no option on their website, you have to email them and explain yourself. Then verify it is you and it takes 3 weeks. The shipping charge is too much.
Review by Semah Kashner3 months ago
I would give zero stars if I could. Products not at all as advertised. I just put in a review on a product and specifically put that I would NOT recommend their company or this product to anyone. As soon as I received a copy of my review, I noticed that section was changed to say I WOULD recommend the product and company. This is a perfect example of the kinds of absurd issues I have had to deal with when attempting to work with this company, and this is not the first time I’ve seen that they are actively adjusting negative online reviews to seem more favorable to you. What they do is a massive service violation and is actually illegal. This is disgusting and I will be reporting them to BBB.
Review by Hafizq3 months ago
It’s not my first time ordering prints (5x7 and 4x6) and second time I’m very disappointed. The quality of pictures is very poor and blurry. Though the originals are not... I keep giving it a try but in vain. Every time is the same result no matter if it’s iphone picture or a picture taken on DSLR camera...Time to find another place to do prints.
Review by Ascione Stupple3 months ago
I've always been happy with anything I've ordered, HOWEVER, the prices are in US and shipping prices are CRAZY expensive.
Review by LAMelbox3 months ago
I recently ordered a photo mug for my daughter for her birthday, and personalized stationery for my mother’s 98th birthday. Excellent ideas, and I was excited to open the package. BUT.... they are both miniature products! The stationary is so small, I don’t know what she will do with it. And so is the photo mug! You can’t even see the pictures!
I was EXTREMELY disappointed with both products!
Review by Newsletter3 months ago
Shutterfly is amazing! At first I was looking for something perfect for my best friend. Then I heard of shutterfly. I decided to check it out. It was perfect, it gave me coupons and showed me cool things to get. So I got a notebook, a mug, a keychain, and some other things. To be honest, I wasn’t sure it would turn out well since it was my first time trying it. But when I ordered it, it came in the first week and I didn’t even ask for extra shipping!!! It was the perfect time. Not to mention the coupons are great too. I was very happy with how they all turned out and how much I had to spend for so many things. It is truly the best! My friend was very happy with it and it really made her birthday perfect. If your looking for good things to capture your memories on, plz check out shutterfly. I am not kidding it’s so good.
Review by Maulik3 months ago
Got free book offer, when you sign it disappear, doesnt tell you how many pictures u can upload for that offer, at the end, books ends up being $78. Terrible customer service as well.
Review by Karifa Vladimirov3 months ago
An absolute disgrace. I have wasted hours making a photo book, choosing out photos, apparently for free, to be stung with a huge shipping fee, problems processing at checkout which I had to wait overnight, in which time the deal ended and the price went up. It has been hard getting help. Have now been dealing for 3 hours this morning trying to fix the issue, and will now shut down my account. Don’t waste your time.
Review by Herberts4 months ago
Unbelievable how bad this experience was. We were given a coupon by Shutterfly for a "free" poster and a few other things, however they wanted to charge us $42 for shipping on 3 items. Which is basically what it would be worth if we just bought it for the regular retail price. The were charging shipping up to $10 for literally items like a Beer Coozie or a Luggage Tag. These things don't even weigh a pound...
They manipulate their "sales and discounts" with shipping costs
Website is hard to navigate and they constantly remove any discounts you apply so you have to re-do it.