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Review by Member since early 2000s.1 year ago
I ordered 2 air filter replacement kits on sale ($69 ea., I believe) at Shopvac.ca, because I could not find them online at any of the big box stores.
I was trying to finish a project at home, and with all the (potentially lead paint) sanding I would be doing, I really needed an air filter to minimize the spread of dust beyond the work area.
I received my order confirmation, but there was no shipping/tracking info. After two weeks, and still no filter kits had arrived, I called the company. (It’s about an hour’s drive from my home.)
When I gave my order number, the CSR on the phone quipped, “We thought there was fraud on this order.” I was thinking, ‘WTH?’ What were they going to do? Just let it sit there, and never tell me? It’s been two weeks!!
Mentally shaking my head in disbelief, I confirmed my order and was told they’d ship them out right away.
A week goes by and I’m very disappointed to arrive home and find ONE kit sitting on my side porch.
Pretty much done with this company, I call, again, to confirm I ordered two kits. I am transferred to someone who “specializes” in online orders (?), and he sounds like a fun person to deal with. ;)(Admittedly, he sounds about as “done” as I am, except he got on the call that way, before I’d even spoken with him.) He looks at my order and, I kid you not, says, “Yeah, we thought there might be fraud on this order.” (double WTH is wrong with this company?)
He confirms I ordered two kits, and suggests they may simply have been separated during shipping. The other should arrive the next day. (It did.)
I received my kits three weeks after placing the order, and I no longer had enough free time in the foreseeable future to complete the project. It was another couple of months before I could tackle it. Thanks Shopvac.ca!
Insult to injury? Strolling through (home improvement store), I see the exact replacement kit on the shelf, $49 regular price. FML
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