Terrible experience. Don’t waste your money or your energy. They have a store credit only policy, which is pretty hard to believe in today’s world. I’ll admit I purchased a jacket before reviewing the return policy, but it’s likely because I’ve never had an issue with any other retailer. Well the jacket was total garbage (very cheaply made), and it was the wrong size. Not only do they not stand by their product enough to allow a dissatisfied customer return it, but they were out of my size and still stuck me with a store credit. This sucks considering that anything I order with my store credit will also be crap. STAY AWAY.
Review by SyKotic5 months ago
SHOPJAUS.COM is horrible. I ordered a dress and had to return it - they did not put the exchange store credit on my account when my package arrived back to their store. I called every day for a WEEK asking for my credit so I could re-order my dress in time for my event (because they do not do exchanges!) All I kept hearing was "oh that's strange, let me put it in right now".... and they still didn't put the credit in.. I missed out on my event date. customer service SUCKS and I will not purchase from Shopjaus again.
P.S. a little google searching you can find ALL dresses from JAUS on other American websites for WAY better prices!
Review by Laade5 months ago
Be aware of this brand. It will cost you money to return your items and they only offer credit. Who doesn't refund anymore? The quality of the material is just ok. You're much better off shopping reputable brands with normal return policies. Lulu's is great! Asos, etc. Stay away from JAUS.
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East Maple Road 311