We collate all the best reviews from around the Internet so you can view them in one place
Review by Michael Dawe2 months ago
I’ve always had amazing experiences customer service is great helped me to get a return label and to cancel my pending order they really help me to get my money back.ordered shoes. Took over a month to get. They were the wrong size The shoes is very poor quality and they sent me the wrong size. I ordered size 7 and what I received looks like size.Terrible quality shoes. Nothing like the pictures..quality and fit are just plain bad, pictures and descriptions were good enough to make me buy 3 pairs, 2 tossed in the garbage and the third.i went on the google internet and i found this number which was i do the research about company and i found this number which was+1--8 four five seven Nine five 3 zero nine nine - I contacted them when my line was connected with customer service agent they help to send this item back for a refund after waited 30 minute i got my money refunded from them helped me very quickly.customer service was excellent
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Review by Isac3 months ago
They do not respond to emails sent to them.
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Review by Amber Luckoff3 months ago
I ordered a pair of Skechers Relaxed Fit shoes, they were way too big & I returned them immediately without ever wearing them. They refunded my Paypal account, only to immediately cancel the refund. I called Britt in customer service. She told me that my refund was cancelled on accident and I would be refunded that day. She further explained that it would take a couple days for Paypal to show the credit. Eleven days has passed and Paypal has never received a credit. Now I can't get an answer from Shoes.com. They are scammers and should be avoided.
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Review by Bilbo3 months ago
Wish i had checked reviews before ordering. It has taken 32 days to arrive and the product looks cheap and to small. I feel sorry for anyone who falls for the same trap
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Review by wibididibidi4 months ago
I’m a size 40. Ordered size 41 just in case - the shoes were so tight I couldn’t walk in them and my toes were smashed even by trying to put them on. The so called “customer service” told me they’ve sent me the right size so they won’t exchange or accept returns.
I feel sad for them as they don’t seem to be able to make money any other way but through cheating.
If you value your money and feet please don’t use this site, they’ll only give you a headache.
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Review by Lorraine Ewen4 months ago
Please do not order anything from this company like all the others ordered trainers never received them got an e mail they had been delivered and they have taken money from my account. And to top it all off they put my mobile number at the bottom of their page which now I have to go and get a new phone and change my number. Avoid DELHIMANALITOUR.com at all costs. fraud squad now involved.
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Review by Yvette Valentin4 months ago
Terrible...Scam worst quality shoes I've ever seen. Dont buy from this site. Wish I could leave pictures of the sandal I received they are plastic!!!! Probably worth 2bucks if that. Took me for 50$
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Review by Fiona4 months ago
Very dissatisfied with this company. I ordered a pair of sandals which took 9 weeks to arrive and then were not the same as advertised. I returned them at a cost of £11.25 for shipping and they are refusing to give me me a refund. Disgusting company, would not purchase again.
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Review by Hema Patel4 months ago
THEY ARE A SCAM COMPANY!!! Absolutely horrified about their customer services and the crappy material used to make the trainers I purchased. I wish I had read this site before purchasing them as it would have saved me £ and headache. Have now sent 15 emails to them about returning the item and rang the number on their site which is just an answer phone so no one actually calls back. Why is this company at still allowed to trade?!?
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Review by Raine Pesidas5 months ago
Very fast shipping!! Items are in perfect condition and offers lots of discounts. Legit!!! Love my new Merrill hiking boots!
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Review by Abhilekha Jain5 months ago
I ordered some shoes which didnt fit and I was asked to pay for the returns which I did - sent Keeptor proof of it's receipt and its been a MONTH but they havent refunded my money. All in all I have lost £100+ ! It's a scam, please dont fall for it!!
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Review by Jon5 months ago
I order some shoes from this site about a month ago, they stated that they delivered it thru FedEx, FedEx never delivered my order on the day they state that it was delivered. I tried contacting customer service, they kept saying UPS delivered it, but in the order it states FedEx, i tried to bring this issue to customer service, they haven’t replied.
This is my first and last time buying stuff thru shoes.com
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Review by Trina Ferguson5 months ago
Six weeks waiting the tracking number does not exist i have continually asked for a refund and haven't got it paid with debit card do not buy if this company it is a scan and should be exposed as one
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Review by Wendy Holleywell5 months ago
How on earth is this company still allowed to trade. I ordered 2 pairs of trainer shoes from them on the 27th July. I never received them. Twice they fobbed me off with saying, due to covid there may be a delay. Then they said they had delivered to the wrong address. The tracking numbers weren’t correct, and the telephone number to contact them was the Savoy hotel in London. Luckily I had paid through PayPal and raised issues with them. I have just received my money back. Never again will I try and purchase anything from this dodgy company.
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Review by Michael Groce5 months ago
Really bad experience. Stay away.
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Review by David Bull6 months ago
Ordered shoes and received a tracking number when they were supposedly dispatched.
Tracking info states that they have been delivered but I have not received them.
Contacted Royal Mail who told me that the shoes had been delivered to the address on the package which is over 10 miles from where I live!
Assuming that I had been given an incorrect tracking number, I attempting to contact the company only to have my email 'bounce'.
Therefore, I have now given up hope of receiving my shoes.
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Review by sarah adams6 months ago
Horrible shoes. One pair broke within an hour of wearing. Trying to get a refund is a nightmare! They have sent a return address which is CHINA, but won't agree to refund postage. Reading these reviews I could end up out of pocket for shoes and postage. Try to leave review on their site but wouldn't allow it, hence all good reviews on sales page.
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Review by Ladybug Fly6 months ago
they never accept return, they will say they dont have your record order in their system. and even your shipping confirmation they will still say its not showing on their end. until you get tired talking to them. I ordered a clarks shoes with my normal size but it was too tight for me. cant return it because they said my order number is not on their record. this site is affiliated with walmart company, no wonder why they are a junk service. better stay shopping at amazon.com I hate this place, waste of my money and time
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Review by Nelda Follansbee6 months ago
Tried on shoes in my brand new house took 5 steps and they would not return the uncomfortable shoes. So ridiculous!! I would never buy from shoes.com again. Terrible company!!
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Review by Gwen6 months ago
Only given a star because you can't write a review otherwise. Slow delivery, misleading adverts offering no quibble refund which is not honoured, sizing is inaccurate - I ordered size 5.5 to ensure a fit but the shoes do not fit my standard size 5 feet. Dreadful customer service and shoddy products
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Review by Kaz6 months ago
DO NOT BUY ! This company is a rip off! They do not refund ! They sent me the wrong size, there is no labelling telling you the size , the customer service is a joke! They refuse to give refunds. I am taking it further, I will do my best to shut them down. Very unprofessional, not legit
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Review by Guest6 months ago
DONT NOT BUY FROM HERE!! I ordered uk size 5.5 they sent a 38 which is uk 5. So they dont fit (very small even for a 5!) I have offered to return the shoes and i want a refund. They just reply we cant help with your request. Absolutely disgusting customer service.. they are basically thieves. Take your money.. send out crap made and sized shoes... and then take no responsibility for it!!! May aswell rip your money up!!!!
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Review by Jeff Swank7 months ago
I ordered shoes and I tried them on and they weren't Comfortable. I called to return them in they refused because they had been worn. Do not buy anything from this website their customer service is awful
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Review by Grace Saisa7 months ago
Ordered shoes one month ago, they didn’t fit after trying on indoors so I sent them back. I just received them with a note saying they are past the 60 days which they are not, scuffed, creased, and dirty. They were worn indoors when trying on and are in perfect resell-able condition. THIS WEBSITE IS AWFUL.
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Review by Fran Bagnall7 months ago
I thing Shoes.com is the same as Kiwinic com
All they are doing is Ripping as OFF !!
FROM CHINA ,
Our reviews are aggregated from multiple sources to give you the best overview about shoes.com.
About
Founded in 1996, Shoes.com is committed to offering customers an unparalleled shoe-shopping experience beginning with a truly outstanding selection of the hottest styles from must-have brands like Converse, dolce vita, Michael Kors, New Balance, Sam Edelman, Vans and hundreds more. Other perks include free shipping and exchanges, 60-day returns and real-time order tracking.
In 2014, Canadian investor Roger Hardy acquired Shoes.com and brought with him more than fifteen years of e-commerce experience and the support of investment fund Hardy Capital Corporation. Shoes.com joins fellow Hardy Capital brands OnlineShoes.com, the first American online shoe retailer, and SHOEme.ca, one of the fastest growing eCommerce companies in Canada.
Contact
221 Yale Avenue N., Suite 350
Seattle
98101
United States
