I order my shoes 04/13/2019 I have been waiting for a tracking number I called today 04/18/2019 and they still have no shipping information on my order. At this point I don't even want the shoes
Review by Lurcherwalker4 months ago
Shoes not shipped while a month or will be more , still now
An unsung company with no answer even if you ask. There was a delivery delay for a month. There was no reward. It is really the worst online shopping mall. Also you can not solve the problem by telephone and email.
Perhaps the employees of this company are lazy.
Review by Longyun6 months ago
Shiekh employees were extremely rude today. We received no help at all. Three employees in the store right now and all they did was talked to one another. They never said hi, nor did they offer us any help, so after five minutes of waiting for help we left and went over to Champs. We gladly spent our money in Champs. Down with Shiekh, dont even go in there. They deserve no star. Their employees only get paid to talk to one another and not help you buy anything. Guess they are not selling.
Review by Nicolacrossmanxox Pillaerds6 months ago
I order a sneakers and the shipping address was incorrect. Called back less than an hour to rectify error. Customer Service Representative said it was corrected. Went back to track, error still exists. Called again, and requested a change. Customer Service Representative told me again that it was corrected. Went back online to track shipment. This time, shipment city has been diverted from Euless to Grandbury without my knowledge. Asked to speak with supervisor or manager, cannot get one for up to two days while shipment is still in transit so as to correct the error. Up to now shipment is still in transit to an unknown destination which they care to do nothing about. I'm about to ask for my refund ASAP! I don't think they know their what's going on in their circle.
Review by Kabalisa Aldulaimi8 months ago
I bought my shoe on a 21st. The payment was then processed on the same day. Their policy is 2-3 business days to get shipping tracking and ship. It is now Saturday. No shipping info and customer reps don't know if they even have the shoe available.
Review by VBGaming1 year ago
Will not shop here anymore order the new Jordan 11s platinum tint on 10/27 and on 10/29 I was notified that my order was canceled due to a typographical error on their part and they issued me a refund. I was not able to get the shoes I really really wanted I should of just bought them on Nike.com. All customer service can tell me was we do apologize for the inconvenience after holding $233 over the weekend just to be refunded and offered a $15 coupon code like what am I suppose to do with that I wanted my Jordan's now they are sold out in my size just great thanks a lot shieks I will not buy from them again I will stick to Nike or footlocker.
Review by Goku1 year ago
I am a sneaker fanatic! I always find great sneaker here and the prices are better than those other sneaker stores. Will definitely continue to shop here.
Review by Velci1 year ago
I decided to buy online rather than going to the mall because it seems like the personnel at my local Shiekh Shoes store, are always annoyed and disinterested in assisting customers. The last time I walked in, the girl that was there had an apathetic expression an didn't even bother to say hello. I waited a few to see if she would offer assistance at all since I was the only customer. NOPE. So I left.
Ordering online was almost as impersonal as going to the store. I ordered 2 pairs of shoes May 11, never got a confirmation e-mail, shipping notice, or tracking number. Nothing aside from my PayPal payment authorization. I received my order 11 days later, which was ok but I would've liked to know when I would receive my order.
The shoes look and feel great. The site advises to order a half a size up. I agree, I got one pair my true size and the other a half a size larger and the former are slightly snug while the others are just right. They look just like in the pictures, good quality, and packed well. The site has awesome prices and a good selection in my size.
Review by KarthikR Tannenbaum1 year ago
Very attentive customer service, great prices and of course great shoes. I'll be back!
Review by VHod Trenti1 year ago
I had my doubts after reading the reviews on here and took the risk as I got many many shoes for the price Id have paid for three pair here in Australia. I am pleased to say they answered all queries promptly by email and not one error with my order. Each and every shoe out of 16 fit perfect and presented perfect.
So maybe they have improved because I am sure glad I took the chance , really happy with my purchase and will shop here again. A few of my shoes had to be ordered from other area as were not in stock. From purchase to receiving was about 3/4 weeks. Not bad considering I am in Australia. I wouldnt hesitate to order again in the future.
Review by Hiep1 year ago
They sent me the wrong shoes and refused to refund or exchange.
Customer service is unbelievably rude.
The shoes that I had purchased before this incident have all fallen apart so the quality of their products is not any good either.
Review by PFisher1 year ago
Love their website!!!
Review by Avz1 year ago
It says "Sign up for 20% off your first purchase" and then when you want to purchase, the code will not be accepted. Then, another "20% off any item Today only".....again, it will not accept. So I finally give up the 20% and enter my credit card info only to get a message of "processing error". I hate that I entered my card info on this site. I don't even trust them to "fix" anything for me so I wouldn't call their customer service. Not worth it. Too much trouble. I wouldn't try again.
Review by Gerraine1 year ago
Online customer service seems slow and unfriendly. Does not have clear messaging when attempting to purchase certain items - all seems like a ploy to encourage more account creations and mail subscribers. Now very annoyed and disappointed. Waste of time!
Review by NewLondon2 years ago
Wish I had read the reviews before I ordered from this place. Customer service will NEVER call you back. I've had a horrible experience. My order took a month to get to me and part of it was wrong. Boxes are torn and tattered. I shouldn't have accepted the order when it was finally delivered. Will not order from here ever again.
Review by Hzz Cicerov2 years ago
Horrible service . Ordered my shoes last week and saw after 4 days I still had no confirmation on my order or shipping information but made sure to charge my credit card . I emailed , no response back . I then called asking about my order and was told they are looking into one of the shoes that is out of stock . Was told that they don’t know when I will get my shoes and that they are still working on it . So they charge me and tell me they will call by the end of the day to get you off the phone . Two days have gone by and still waiting . I will never order from this company again.
Review by Ehotaj2 years ago
This is the 2nd time I ordered from them. The first time they sent me a size 6 in a size 9 box. The 2nd time they sent me a size 8.5 in a size 9.5 box and the wrong shoes. They do what they want to do. How about if you all don't have the right size don't waste your time or mine sending them. Just give me my money back. I hate this store!
Review by Saniyat2 years ago
Do not order from this company. I ordered a pair of shoes and they sent me a size up! They didn't even call or send email saying they didn't have my size, they'd just figure they'll send the next size. The box was very tattered which makes me think the shoes have been worn. I called to tell them to send me a pre paid postage so I don't have to pay for their mistake. In turn I was told I need to take a picture of the box and the shoes in order to get a return label. WTF?! And companies wonder why sites like Amazon are taking over! Get out of ecommerce if you can't do business!
Review by HkS2 years ago
I ordered 2 shoes received both and 1pair was worn. I had paid for the return shipment and asked for refund and to be reimbursed for shipment. Yes they did credit only for the worn shoes I received but not for shipment cost. I feel that was not good customer service or good business.
It was not my fault someone from their company sent me returned/worn shoes!
Review by SherylGardenour Carrard2 years ago
This is the worst company I have ever dealt with in my entire life. I purchase over $100 of shoes from them and still 35+ days later my shoes are no where to be found. Throughout the process I was contacting a local stores near me and they were trying to be as helpful as they could, even calling me back multiple times to check on me, but couldn't do much since the online aspect is different than Shiek stores. I ordered my shoes and 4 days later got a email saying they had to be shipped from a store to the warehouse because they did not have any in stock there. (This was the first sign that I was in for a rude awakening since I read multiple reviews that this happened to multiple people before I ordered these shoes) I then right away emailed support asking what was going on. They responded with a robot automated response copying and pasting the original email I got. I then patiently waited for the time to pass when they would be "in stock." The time came and no one reached out to me. I called the store near me and the girl that answered said that she couldn't even find my order number anymore. I then emailed the support and found out that there was a delay and they didn't have "any answers yet." Then today, 35 days later I asked where my shoes were for the 5th time and got an email stating "your shoes you ordered are out of stock and we won't be getting anymore. We're issuing you a refund." Like ... ok? You could have just told me that over a month ago and given me my money back. I am now hoping that I actually get this $ back and don't have to deal with the same disgusting customer service ever again in my life. It is pretty bad when the store associates of the same company talks so badly of the website representatives/way the business is ran. Do not use this store to buy shoes online. I would recommend going in store if possible and if not I would rather wear no shoes for the rest of my life then go through that again.
Review by Ramzani2 years ago
I have been ordering shoes from shiekh shoes for over 10 years I have never had any problems with them until now first I received an order and the shoe was defective they told me to send them back and they did ship me a new pair but they are also defective so I don't know what I'm going to do also I have another problem with them I ordered two pairs of shoes with the a hat and the hat was missing they keep giving me the run-around about ups but the package was not tampered with it was a package that would only fit the two shoes and the hat would not have fit in it anyways I am going to file a claim with PayPal this is ridiculous I used to love them so much but now I will never order from Shiekh Shoes again in my life.
Review by Shanade Katsarakes2 years ago
I ordered a pair of shoes from them and it has been 2 weeks, my shoes still hasn't shipped out and when I call customer service I get attitude and they keep telling me they should've been shipped & they would have to contact their warehouse. Never ordering from them again!!!!!! Wouldn't recommend anyone to shop here.
Review by Tshediso Seibes2 years ago
low quality, crushed boxes, limited stock, left message about purchasing a pair of boots and they never called back!
Review by Oboss2 years ago
Don't use this site. They sent absolutely wrong size (2 sizes up) and I had to pay for return a half of shoes price. Waist of money!
Review by Zonira2 years ago
My family members shopped here and received a pair with 2 rights or dirty merchandise. Now I've worked here couple of years ago as a "cleaner", the person who gets a cart of merchandise and check if they are clean, if not I had to clean them up and put them in a plastic back and make a new box, for they can look new. It was a part time job but they made us work like if we were part time with no benefits and the supervisors were not leaders either, they would write you up so quick for a little mistake you did. They would fire people after couple of weeks or the most after a month. They expected the workers to clean a cart of merchandise in 10 mins, but it all depends what kind of merchandise you will receive, some things are so dirty or the box is so ripped, you would have to take your time to actually clean like they want you to and make a new box. But their case is that they have tried it ONCE OK, ONCE and they said it took them 10 mins. BUT those supervisors didn't do it daily where you will so many messed up merchandise. No wonder they are getting sued!