Horrible service. I ordered from them. I never received my order nor did they ever give me a update. They only constantly bragged that they were working on the order but no response or update. I emailed them several times but the same response 7-10 days its been almost 3 weeks still no update. It still in the warehouse. They even charged me a 100 dollars for shipping (it is International) but other websites I've seen charge a lot less and deliver within 3 weeks
Would not recommend to anyone.
Review by Misslex6 months ago
Order arrived in double quick time. I ordered from New Zealand and after ordering I discovered this site (trustpilot) for reviewing online shopping experiences. I was really worried and thought I'd probably either been scammed or it would be a long haul to get my products.
I was delightfully surprised to find the shipment arrived so quickly. I didn't even get a shipping confirmation email before it arrived.
The items were as described and the quality seems to be good... time will tell.
So contrary to pretty much everyone else I would confidently order from this company again and would say they were professional in their conduct.
Review by Trishina Schiermeister8 months ago
Ordered a Stetson, it never arrived. Emailed Sheplers -- no response. Emailed again -- no response. Emailed them that we're in a PO Box, maybe they can't ship UPS to a po box? -- no response.
Called the company -- no answer on the phone. Rang 39 times, then I hung up. Called again and on the third try, someone answered.
I explained no merchandise, the young man said "It's delivered". I said it's been 2 weeks since you claim it was delivered, and I don't have it. The guy was literally laughing at me. I hung up.
I called again a few days later, and a lady answered. She said "Just a moment" and came back saying "We re-shipped it." I went to the post office and -- 2 1/2 weeks after the date they said it was delivered -- I had my Stetson. I vowed never to use them again (and I was a customer of 20 years.)
Sheplers is no longer recommended.
Review by Daleput9 months ago
First purchase went well second purchase was a nightmare items were to ship in 2 days on day 6 they contacted informed me that order was to be cancelled, item out of stock. I called early next morning seeking substitution, representative was friendly and helpful, but instead of substituting, they charged me again totaled 64 dollar item at 3000.00 dollars and tried pushing it through multiple times on someone else’s MasterCard (mine was Visa).
I was notified I had insufficient funds, called Cust. Serv. Back found error supposed to fix, instead double reserve was placed on my Christmas account this kicks in overdraft protection and cost me 30.00 for transactions I was not really short on, no remedy offered no return call as promised by customer service. Purchased girls Nocona belts, buckles fall apart and belts peel finish off on first wearing twin 5 year olds give grandpa crap for buying junk, no recommendation here.
Review by Mozhdeh1 year ago
Their Products are wonderful, but the way the do financial transaction is unacceptable. I always like paying through paypal cause i feel secure with transferring my money and receiving it back with no problems. However, with this company i had to use my direct card and i found myself in a ditch with them doing 2 financial transaction with my bank and having a problem to receive the use of my money. Please stick with one transaction and everything will be smooth.
Sheplers is rated 2.0 based on
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West Kellogg Drive 6501