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Review by Sharon C.1 year ago
We have stayed at this Shell Vacation resort before. We have to say this time was the WORST we have ever had in in our time share history. First unit terrible location and were told there was nothing else yet the resort was not full. Sewer gas so bad had to put wet towels over the drains. Moved to the unit next door, Still sewer gas but at least palatable. However, could not get the keys to work to let us in. After an hour of maintenance trying we left assured we could get in upon our return. Came back to get our keys, they were not ready and then did not work. 4 attempts before fixed. AC did not work maintenance came out and fixed. But unit would run and never get below 80. AC ran so loud you could not sleep or hear TV when on. Email to desk down for 3 days so could not get a form printed easily. They said maybe we should call IT! Kitchen towels so used looked like rags. Bed awful, towels too used. Shell used to be top.notched. Now on the last notch. Could say more but I am out of space.
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Review by BJLFH8 years ago
There are always hidden fees you are not told about that are added on at the end of your stay at their resorts, such as forced valet parking at ridiculous rates, extra housekeeping charges whether you use that service or not for a short stay. Have gotten the wrong room twice and had to be moved to another room, not what we asked for but did meet the needs we had. I would sell my time share in a heart beat if able to. It is worth nothing!
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