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Serta is a leading American company that has been revolutionizing the mattress industry for over 80 years. Based in Hoffman Estates, Illinois, Serta is dedicated to providing the highest quality mattresses that offer unparalleled comfort and support to its customers.
Top Reviews from Reliable Sources
Elder Abuse on Warrant Chair lift broken declined help
Elder Abuse, grandma's chair was purchased in 2018 has a 5 year warranty on the motor, we filed a claim 10/06/22 thru 3/13/23 to date we s/w Hayneedle, Lifestyle rep; the Guardsman report is still incomplete. IDK what else to do SMH!
Lifestyle Solutions rep mailed a remote, told us to pay for a 3rd party vendor to send pic and details if possible the carb tag was not legible, sent pics of this. Lifestyle Solutions rep says they will close out the ticket b/c its tech report is incomplete, what else can we get from the tech? Lifestyle will not return calls, service warranty customers either, or help resolve the warranty issue or make good and stand behind serta warranty.
Can lifestyle replace the Chair? after all they sent a remote to us without knowing what the CARB tag says. Are the chair remotes universal? She has been given the run around
Date of experience: March 13, 2023 Dated: Tue Mar 14 Source: Trustpilot
Sadie Mae Mitchell
I bought a Serta queen size mattress…
I bought a Serta queen size mattress from Rose Brothers Furniture in Jacksonville, NC and after one week it had a big sinkhole in it. When I tried to return they wouldn't replace it because it had a tiny stain from my new grandbaby spitting up. Isn't that ridiculous? The mattress was no good! Rotten! Probably in some warehouse for 10 years! It cost me over $700.
Date of experience: May 13, 2022 Dated: Thu Feb 09 Source: Trustpilot
Excellent customer service for a return
I had to return a mattress within the 120-days trial period. Customer service was excellent. I got a response as soon as I e-mailed requesting a return. Customer service arranged for the mattress to be picked up at my convenience. The persons who picked up the mattress were courteous and efficient.
Date of experience: December 22, 2021 Dated: Wed Dec 22 Source: Trustpilot
I have been using a Serta for over 6…
I have been using a Serta for over 6 months. I love the quality but for some reason I’ve been waking up with my back hurting. I’m hoping this is just a result of a new mattress and will go away.
Date of experience: December 15, 2019 Dated: Sun Dec 15 Source: Trustpilot
I love serta one of the best Mattress…
I love serta one of the best Mattress I've ever bought it's time for a new one but I do not think I will be buying from them unless they have a great sale. serta is very expensive but worth the good sleep my family and i endured. customers service can be worked on but other than those two issue they're great!
Date of experience: July 14, 2019 Dated: Sun Jul 14 Source: Trustpilot
I am a matterace freak
I am a matterace freak, i own small Aparthotel and for me comfortable sleep and matterace quality is priority not only for myself but for my guests too, I was looking for the best matterace for years and i was not sattisfied untill i met Serta matteraces which are more then perfect or almost more than perfect..
Date of experience: May 17, 2019 Dated: Fri May 17 Source: Trustpilot
Parent organizations: Simmons Bedding Company, Serta Simmons Bedding, LLC
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