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Serta

6 Reviews | 4.20 Rating

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About

Serta is a leading American company that has been revolutionizing the mattress industry for over 80 years. Based in Hoffman Estates, Illinois, Serta is dedicated to providing the highest quality mattresses that offer unparalleled comfort and support to its customers.

With a team of expert designers and engineers, Serta is committed to developing innovative sleep solutions that cater to the unique needs of each individual. From traditional innerspring mattresses to advanced memory foam and hybrid models, Serta offers a wide range of products that are designed to provide the perfect night's sleep.

Serta's commitment to quality is evident in every aspect of its business, from the materials used in its products to the exceptional customer service provided to its clients. The company's dedication to excellence has earned it a reputation as one of the most trusted and respected names in the industry.

At Serta, the customer always comes first. The company's mission is to provide its customers with the best possible sleep experience, and it achieves this by constantly innovating and improving its products. Whether you're looking for a firm, supportive mattress or a plush, luxurious one, Serta has the perfect solution for you. So why wait? Experience the Serta difference today and start enjoying the best sleep of your life!

Top Reviews from Reliable Sources

Remmy

Elder Abuse on Warrant Chair lift broken declined help

Elder Abuse, grandma's chair was purchased in 2018 has a 5 year warranty on the motor, we filed a claim 10/06/22 thru 3/13/23 to date we s/w Hayneedle, Lifestyle rep; the Guardsman report is still incomplete. IDK what else to do SMH!

Lifestyle Solutions rep mailed a remote, told us to pay for a 3rd party vendor to send pic and details if possible the carb tag was not legible, sent pics of this. Lifestyle Solutions rep says they will close out the ticket b/c its tech report is incomplete, what else can we get from the tech? Lifestyle will not return calls, service warranty customers either, or help resolve the warranty issue or make good and stand behind serta warranty.

Can lifestyle replace the Chair? after all they sent a remote to us without knowing what the CARB tag says. Are the chair remotes universal? She has been given the run around

Date of experience: March 13, 2023

Dated: Tue Mar 14 Source: Trustpilot

Sadie Mae Mitchell

I bought a Serta queen size mattress…

I bought a Serta queen size mattress from Rose Brothers Furniture in Jacksonville, NC and after one week it had a big sinkhole in it. When I tried to return they wouldn't replace it because it had a tiny stain from my new grandbaby spitting up. Isn't that ridiculous? The mattress was no good! Rotten! Probably in some warehouse for 10 years! It cost me over $700.

Date of experience: May 13, 2022
Dated: Thu Feb 09       Source: Trustpilot

Jomar Bueyes

Excellent customer service for a return

I had to return a mattress within the 120-days trial period. Customer service was excellent. I got a response as soon as I e-mailed requesting a return. Customer service arranged for the mattress to be picked up at my convenience. The persons who picked up the mattress were courteous and efficient.

Date of experience: December 22, 2021
Dated: Wed Dec 22       Source: Trustpilot

Lauren Kushner

I have been using a Serta for over 6…

I have been using a Serta for over 6 months. I love the quality but for some reason I’ve been waking up with my back hurting. I’m hoping this is just a result of a new mattress and will go away.

Date of experience: December 15, 2019
Dated: Sun Dec 15       Source: Trustpilot

Felecity Banks

I love serta one of the best Mattress…

I love serta one of the best Mattress I've ever bought it's time for a new one but I do not think I will be buying from them unless they have a great sale. serta is very expensive but worth the good sleep my family and i endured. customers service can be worked on but other than those two issue they're great!

Date of experience: July 14, 2019
Dated: Sun Jul 14       Source: Trustpilot

Tomislav Zubovic

I am a matterace freak

I am a matterace freak, i own small Aparthotel and for me comfortable sleep and matterace quality is priority not only for myself but for my guests too, I was looking for the best matterace for years and i was not sattisfied untill i met Serta matteraces which are more then perfect or almost more than perfect..

Date of experience: May 17, 2019
Dated: Fri May 17       Source: Trustpilot

More Information

Parent organizations: Simmons Bedding Company, Serta Simmons Bedding, LLC
Headquarters: Doraville, Georgia, United States
Founded: 1931
CEO: David L Swift (Apr 2019–)

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