Well, was hoping third time would be a charm, but no luck. They sent me another set of small vertical blind mounting brackets. I give up!
Review by Emrose4 weeks ago
In the past month I have purchased blinds from this company for 6 of my windows and only 1 of the measurements was correct.
The first issue was two blinds with one head rail and the blinds didn't hang evenly causing them to look crooked.
Taking my chances and hoping to have the same luck as the first window, due to the price, I decided to order blinds for 4 bedroom windows. I sent the exact size I needed 34 inch for inside mount and they arrived 33 1/2. When I chatted with the customer service lady, which I will post after this review, she continued to insist they did nothing wrong as they are suppose to trim 1/2 inch for inside mount and therefore to bad. I also mistakenly purchased the S blinds for one room and they look CHEAP and are cheaply made.
Not to mention, I had to pay someone $150 to come hang the blinds. He didn't hang them because they were too short; however, I had to pay him to remove the old ones and then reinstall the old ones when the new ones proved to be too short.
Bottom line, do yourself a favor and go to home depot their faux wood blinds are just as nice and they stand behind their work. I am out almost $500 plus $150 for handyman. To add insult to injury, the store representative was quite rude saying over and over they always take 1/2 inch off and they made them as they should have. I am not a blind expert, I just gave the exact measurements as requested. The funny thing is, the first blind I bought from them fit perfectly an inside mount and I had no problem. The quality of the blinds are not consistent. Please save yourself headache and money go somewhere else.
Review by LadyRock2 months ago
I ordered over $5,000 in woven wood shades. All the blinds fit the regular windows but the blinds do not fit our french door. Our doors open inward and we cannot open the door. The company should state that the blinds should be installed directly on the doors or installed nine inches above the casing. The website only allows for six inches. I contacted customer service and they will not issue a refund. They would however, love to sell me some more blinds (can you see me rolling my eyes?). I am now out over $2,000. Why would anyone want to do business with this company? Run don't walk..
Review by DougButabi2 months ago
Based on my reading of "sitejabber" reviews, it seems that ratings have declined significantly since early 2018. So, my experience may have been the exception rather than the normal company behavior. That said, I ordered 15 blinds at a cost of $800 incl. shipping, an excellent price. They arrived well packed and in a timely fashion. All parts were included with the exception of a small, non-essential, plastic rail cap. My only complaint is with their website. They offer five different styles of aluminum mini-blinds ,at very different price points. The difficulty I experienced was determining what the difference in price represented in terms of quality, style etc. I actually made my decision based on the lowest cost blind that came in the color I needed. Having received and installed them, I can say they appear to be equal in quality to a more expensive brand I purchased previously.
Review by Wisdenman Medea2 months ago
I ordered blinds for two houses that I was doing working both times of lines were not cut correctly they either were not wide enough or not long enough Lynn seems to be an issue with them you have to add a couple inches to the bottom of every blind
Double check your measurements before you do anything with them and keep a copy
I've also received damaged blinds from them a couple of times as well I don't think their quality is that great
Review by Harmonii2 months ago
On a recent order for horizontal blinds, they sent me incorrect mounting hardware. I contacted customer support. One week later, the replacement parts arrived. Once again, they sent me the wrong mounting hardware for my horizontal blinds. The vertical blind mounting brackets they sent me twice are not the correct part and are insufficient to hold the weight of a 78" set of horizontal blinds. I do not wish to attempt using these inadequate parts as it may damage the blinds. The correct parts are clearly shown on the third and fourth pictures of their parts page at https://www.selectblinds.com/tech-tips/window-covering-parts.html , not the mounting brackets for verticals shown further down the page under 'verticals'.
Review by Jhamarí2 months ago
I have been unimpressed with SelectBlinds. Their products are fairly well priced but their customer service is very lacking. I had three main issues:
1. Shipping of my shutters took MUCH longer than they quoted but it took several calls for me to even find out when they would be delivered.
2. One set of blinds is defective and I am not getting this resolved by their customer service team. Multiple calls, multiple emails but I just get more questions and no solution. Most good companies would just send me a non-defective unit at this point!
3. Getting through to their customer service line takes a very long time (often over 20 minutes).
Review by Jariane Kanczes3 months ago
There were multiple problems with the blackout shade.
First, the shade was not flush with the wall and it had a 2.5 inch gap from the wall to the shade.
Second, the shade was the wrong size. I ordered a 72 inch wide shade and the shade that was made and shipped was a 71 inch wide shade.
Third, The shade also had a retraction problem. Donna in customer service emailed me a video to correct the issue and after completing the steps from the video the issue is not resolved. It still had the same issue with retraction.
So, I received a blind that does not work, is the wrong size and sticks out from the wall 2.5 inches. This is a blackout shade, outside window mount that is supposed to keep light out. It is supposed to lay flat with the wall. It does not keep the light out.
After trying to get a refund for my defective blinds with Donna in customer service for the last 7 days now and dealing with customer support by email. Customer support asked for photos of the width of the shade and I emailed them photos right away and then they asked me to mail the shades back to them after Donna in customer service told me to donate the shades since they could not be returned. Donna said, that customer support said that they did not get the pictures I emailed them but they never emailed me telling me that they never received the photos and Donna said the pictures are there in my account and the pictures came through in the emails.
I decided to call in to talk with a different agent since Donna was not available today. I reached Ken in customer service and he was able to give me a full refund. Thank you Ken for your awesome customer service. I give you 5 stars. I give my overall experience with select blinds a 1 star. I definitely didn't need the additional stress with this order.
Ordering from Select Blinds has been a nightmare. I suggest that the company make some improvements. There is a lack of communication within the company from customer service phone support to customer service email support. There is no quality control obviously before a product is shipped out. Who let the shades go out the door with out inspecting them first to make sure they are the correct size and work properly. There are many reviews on the web and people are saying that they received the wrong size blinds. A company should get this right the first time. Whoever is not doing the job should be let go. Simple remove them from the company.
Review by Rachal Sophiea3 months ago
Absolutely horrible customer service. Blinds were supposed to be delivered August 30th. 2 weeks later they’re still not here. I email Select Blinds and they give me a tracking number that doesn’t work. When I email them again they provide me with a web site to go to to get a number to call the delivery company ourselves. Not what I paid for. Now the delivery company has no idea and they say my best bet is to contact Select Blinds.
Save your time and money as well as some aggravation. Stay away!
Review by Aidene Carvetta5 months ago
Bought a vertical blind. After installation I couldn't close the blind no matter which direction I twist the wand. Contacted SelectBlinds and they were quick to provide me with a couple of solutions. 1. ensure the tilt rod is engaged all the way. Which I confirmed.
2. Make sure the headrail is leveled. Which I also confirmed with a leveler. Sent an email back confirming the two items suggested are confimed and also included a couple of pictures. Got a response back to provide a video. Instead of just replacing my broken headrail I get the feeling they were just dragging this issue out. I just went ahead and cut my lost and went to Home Depot and bought another blind for half the price.
Review by Mrs McKinven Hodosan6 months ago
I measured my window for roller shade as directed by Select Blinds website. It took 3 weeks to arrive and was too big for my window! The finished width of the shade was wider than any measurement I sent to them with my order. It's now a month since I got my shade and Select Blind still has not remedied the situation and they have my 376.00 dollars as well. I wouldn't do business with these folks again
Review by Skriff8 months ago
Do not waste you time or money on this company or their products. I had issues from the start and should have just cancelled the order. First the day I was supposed to received my blinds I got an email that the color I picked was on pack order this was over a week after I ordered them and their tracking said it was in production. Then when I requested a call back with more details, I never received one I had to call back. I decided to change the color to one that was in stock even after all that to my own stupidity. Then my order still told me it was on back order until April 19th even after changing it. I finally get the blinds and the are scratched dented and the faux wood part of the blinds are splintered from the saw or device they use to cut it. I contact customer service and explain what happens and first I am told I could not be called back because the supposed manager was chatting with me and multiple customers. I finally get a call the next day from a manager explain what happen they asked if I had pictures, I said of course I do. I was told I would get a credit after they emailed the pictures to the production team and I would hear back rom them no later then the next day. I just now received an email almost a week later asking me for more pictures and if I would send them back for inspection. The reason why it took so long to get back to me was because the manager I was speaking with was off the next day from the first time I spoke to her even though she said she would contact me for sure the next morning. This place is a JOKE! Oh, and did I mention that I order 11 sets of blinds and not one of them came with the wand on top of being damaged. DO WASTE OUR TIME OR MONEY GO SOMEWHERE ELSE, I STILL HAVENT GOTTEN MY MONEY BACK. I would give them no stars if I could.
Review by Shanaea Mpiana1 year ago
Took forever to get one small blind. I needed wall spacers and when I contacted customer service they told me to go buy them elsewhere, that they do not provide such an item. Everywhere else I've bought blinds they have provided wall spacers. The small blind was not cheap, but this company is!!
Review by HairExtensions Mastromatteo1 year ago
Honeycomb blinds: Terrible, terrible product. Just Google "honeycomb blind mounting issues." I've been sent my 2nd set of clips that also don't work. You will see countless videos of helpless men going through what you'll go through if you buy these. Go ahead and try their "easy" clip mounts that don't snap in. I'm not even really sure what to do at this point. And I've wasted at least 6 hours on this at this point.
Review by Axay1 year ago
Both very expensive motorized blinds from this company. I would not have purchased without a warranty since they are so expensive. Very slow to receive them but they were good when I finally received. Then a few months later one stopped working. HUGE hassle. They at absolutely not honoring the warranty. It has been two months and I still have NO replacement. I would NEVER buy blinds from this company again.
Review by Soodabeh Kupsco1 year ago
Very impressed with the company throughout. Good price, quality blinds ordered and fitted quickly and professionally. Would use again.
Review by Fortesa Nebarakov1 year ago
Absolutely horrendous. Woman in the call centre was rude and made a mess of my quote appointment. Said she had returned my call when she clearly hadn’t as I had no missed call. Then when the fitter came out although he could see I had a crawling toddler he left a sharp screw and bits of debris on the floor. He also took my baby monitor camera down without asking or telling me and I didn’t realise until after I had put her to bed later on. The fitter seemed in a rush and the impression I get is that the call centre woman books in whatever jobs she thinks and then the fitters have to run around. I would never use them again, do not waste your time. I’d rather even pay more to get a decent service. Blind is of average quality.
Review by BegoñaFerreiro1 year ago
I just want to thank Armando Rodriguez-Guzman from Select Blinds for the amazing customer support. He spent more than 45 minutes with me on the phone going through every detail of my new order, as well as reviewing and making changes to my previous order. He was very knowledgeable and courteous when answering all my questions.
Thank you, Armando!
Review by Charmain Mutziger1 year ago
Completely surprised by the level of customer service Select Blinds provided. Ordering online with a company I havent dealt with made me a little nervous but with a first small two blind order the service they provided was fantastic! Then when we ran into an order issue that was our mistake. They put the order on hold and let us reorder at the same Black Friday discount the following week when more samples were sent. There happened to be a small glitch in the system and the original order was sent. Without any hesitation they told us not to worry about anything and they will make the change and send out new blinds. I didnt have to ask them for this they offered. They explained that the blinds we ordered have such a fast turnaround that they cannot cancel them, but since we were told that they could it was their mistake and they would send out the new order ASAP! Its very hard to find the customer service that select blinds provided and I would definitely order from them again!
Review by Meon Soewandi1 year ago
The support staff that I worked with today was beyond exceptional. Tiff made an effort to be patient and take care of all my needs. Despite me having multiple obstacles, Tiff was able to provide resolutions for all of them.
Thank you so much for your help Tiff and I wish you well.
I will definitely come back to select blinds for my next purchase.
Review by Lynnel1 year ago
I ordered blinds and my contractor was here when they showed up. They were the wrong size by 6 inches - too wide. I double-checked my order and it was their mistake. How do you not get one of two dimensions correct? So I paid my contractor for nothing - not his fault they cannot build blinds correctly - and called Sunday morning to order replacements. I was on hold for over half an hour - despite repeated assurances that " your wait time is less than two minutes " and gave up. I chose the option to get a call back - and nothing.
Buy somewhere else.
Review by Kawalie Mautner1 year ago
The company is very helpful. The blinds are high quality. Brady went above and beyond in his customer service.Highly recommend Select Blinds.
Review by Dgoldfe1 year ago
can't say enough about the great service i received. i had, alas, mis-measured for my honeycomb shades. This time was helped to get the measurements right and was given 50% OFF my new order. very happy.
Review by Budz Durinck1 year ago
I ordered wooden blinds for my 46" X 22" windows. They came exactly as ordered and look fabulous in my windows. The cost was affordable and product was quality... Website was easy to navigate and ordering was problem free....
Review by Chelis1 year ago
I tried to go through proper channels to get a refund on my defective purchase, and was refused by SelectBlinds. I then tried PayPal, who sided with the seller without obtaining any additional information from me. In the end, I found a better product at Home Depot for less money; the defective junk that SelectBlinds sent me will likely end-up in the trash, and I'm out my $42. So be it, I suppose; will never use this company or recommend to anyone I care about in the future.
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7420 S Kyrene Rd, Suite 119