Had a policy for a health care policy for a year covering health costs whilst in Spain. Gave 3 months notice to terminate the policy at the end of 12 months. Received an email from them confirming policy would end at the end of 12 months and my final direct debit would be on 1 August. On 2 September they took an monthly premium out of my bank which was higher than the original monthly payments. When I queried this they said that despite having an email from them confirming termination, the policy had to be terminated in a telephone call. They also sent me a list of 10 other documents they require copies of to terminate the policy. I never claimed on the policy during the 12 months and they have taken an extra 175 euros so far. Will have to contact my bank to stop all future direct debits. Avoid this company at all costs.
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Calle de la Ribera del Loira 52