Paid over $1200 for a S9+ and 14 months later the fingerprint sensor is defective. Samsung will not cover it because it's over the 12 months, I would have to pay out of pocket. Apple treated me better when I had an iPhone. Poor quality workmanship, poor customer service. I've been purchasing samsung phones since the s3 (I have 2 samsung tv's, washer, dryer, fridge stove and dishwasher) when it comes time to replace these items I definitely will not buy samsung products again, .
Review by GreatGrate1 month ago
I've spent thousands of dollars on samgung washer and dryer/ dishwasher/ frig(4,000 -just for that). Terrible products- nothing works worth a darn. They send people out to tell you it's your fault. Save yourself a nightmare and DO NOT BUY this JUNK!
Review by Benchan1 month ago
My s9 does not alow update via 3g or 4g or hotspot. Only wifi witch I do now have right now. Does not want to update at a public wifi such as mcdonalds ..
Review by Tywla1 month ago
I am the victim of a KNOWN major issue.
Can't post link unfortunately.
Spots developed a year ago, only 1.5 years old TV. It has since got worse and i thought i'd contact them and unfortunately a TV under 3 years old they can do nothing to help me.
How long are TV's supposed to last? i have a 30 year old Panasonic CRT here working!!!
Complete rubbish, being a known issue i contacted ACL and am going legal action because Consumer Law dictates they have to help!
Review by Diehard Paian1 month ago
The Samsung TV q7 series with One connect and One Remote is probably the most Not-Smart TV I have ever experienced.
Calling it Smart TV is fake marketing.
Channels cannot be mixed in favorite groups from two different dvb-antennas ( for example dvb-s and dvb-t)
If you rename a fav. group in dvb-s for example to "German Channels" then it will also be called "German Channels" when using dvb-t but only contains the dvb-t channels that are not German..
Really smart ..
So the channels from "each " dvb you can not see / switch to/ channels from both dvb- antennes can not be stored in same fav. list, only the name of the fav group is the same ( the channels are not)
To switch from a dvb-t channel eg DR to a dvb-s channel eg ARD, 11 key presses must be used. (minimum if both channels are ranked as channel # 1 in the favorites lists.)
The only option is to buy a separate combined satellite/dvb-t receiver with its own remote control, whereby the One-Remote philosophy runs down the drain.
There are no apps for DR. (Danish National TV) To watch streams from DR, you need to buy an Android TV box or a Chromecast, whereby the One-Remote philosophy goes down the drain - again- as we are now on at least 3 remote controls ...
Samsung Support has used almost 2 months to respond and they have no solutions to any problems, -only I can use 11 button-presses to switch from one channel to another, which they consider a solution- besides I can complain to DR about a missing app for Titzen.
In other words, The TV is NOT a One Remote TV nor a One-Connect TV.
The smart function that should copy your wall behind the TV to the screen when in "sleep-mode" is photo-shopped, in real life it looks like a joke.
The TV looks nice when it is turned off and not in use.
Review by Gouher1 month ago
I have a fridge that is not even 6 years old. Samsung admittedly changed the filter design and now it no longer fits my fridge. When I contacted them they actually told me that I needed to go pay for a modification to my fridge. MY FRIDGE THAT ISN'T EVEN 6 YEARS OLD! They do not care. I contacted a Mr. Appliance franchise and they told me this was the normal for Samsung and that no one should ever buy their products. Learned to late, but will not forget.
Review by Vasuki2 months ago
If only I could give ZERO stars. My monitor breaks while under manufacturer warranty. I chat online with samsung support, basic troubleshooting steps, no big deal.
"Please put in a service request". No problem, or so I thought. "We are sorry, but we currently don't have service available in your area, please call".
Fine. I call, automated system of course, and it transfers me. First person interrupted me while speaking, "We're not Samsung", and transferred me. Next person answers, interrupts me while speaking, "This is the TV department, you're in the wrong place".
Finally the 3rd person put in the request for me, which I could have done myself. I carefully confirm the address, which is correct. I get the e-mail for the service request and I'm excited to finally get some resolution.
Then I notice the phone number is wrong. So I call the 3rd party, USSI, and the "lead tech" answers with a huge chip on her shoulder, tells me the system is down and she can't update it right now but will later. Given the problems thus far, I ask for some kind of confirmation when it is updated. She tells me there is no confirmation, and also interrupts me while speaking, seemingly irritated that I would have the gall to ask for confirmation on this.
She was unusually condescending during the entire conversation and it was obvious she didn't want to hear anything I was talking about, which was odd for someone whose job it is to answer these calls. I was polite and assertive. I feel angry and disrespected, and I shouldn't feel like this when Samsung's equipment fails.
Review by KarlaloooKarl2 months ago
Most unethical company I have dealt with. After two weeks still can’t get Samsung financing account straight. I tried to order with credit card. Samsung hit my credit card then refused to ship phone and wanted another form of payment. I have written the attorney general to report their business practices.
Review by Ivanelin2 months ago
Best company. Products are of great quality.
Review by Awelon2 months ago
Today I visited Samsung service centre at ameerpet it was very bad experience who all are visited today from past 2 days there is server issue in this center and there is no manager are in charge is there to retifie this issue they all least bother to customer service if u can't handle like this major issues how can customer will belive on sumsung this is highly negligence of the team
Even I am trying to call other outlets from hear but there is no response from them also...
The services are very worst in Samsung service center this why customers are moving to local repair persons
Review by Bafford2 months ago
Let me say, I have loved my Samsung phone, until the recent update, a week or so ago.
My phone is now slower and switches screen for no reason.
I hate this so much, I am looking at buying a new phone from another manufacturer.
You ruined a perfectly good phone with your so called update.
Review by DaveAdams Marcocchi2 months ago
Used to be a Samsung Galaxy fan and user until they made several unauthorized charges to my bank account on my last cell phone purchase. Thinking they would help me out promptly, I wrote on their customer service support page asking for my money to be refunded. After jumping through impediments and giving them the information they asked for, they simply refused. I am never spending another dollar on this overpriced company. So much for loyalty. Next phone I’ll purchase will be an iPhone.
Review by Yanjie2 months ago
Bought a device, sent it back defective. Three devices and a year later, my money bought me about three months of working tech. These are devices with all your info and data: financial, personal, you name it. The rest of the time Samsung had it. They can keep it as long as they want to. They decide how to handle it. You have no recourse, and you're at their mercy completely. They never refund, and they are motivated to use up your warranty time until it's gone.
Review by Nvaho Graddage3 months ago
Worst customer care service...I have bought inverter ac in 2016..and in 2019 it's cooling coil damaged..condensor also got damaged..I have spent 12000Rs for cooling coil changed bs Samsung executives..after that some noise issues in inner unit started for which I have called several times after that the executives come to fix it and asked for services charges 650Rs within a month..after that noise was fixed water started dripping from internal unit..for which I am calling from one week they are not responding beacuse I refused to give service charges...why should I give services charges every month for their wrong service... this is not my fault that they did not install the ac properly after changing cooling coil
Review by HHoran Arliss3 months ago
Best in this business.
Review by Stody Derrow3 months ago
One of the most popular websites in the world. Safe site and trusted sources for me.
Review by HwiteMAn3 months ago
Samsung , hold your head in shame !
To not honour your advertised warranty is a shameful thing to do.
From 340 reviews you have a one star rating , this should tell all customers something about your company and products.
Review by Necdet3 months ago
Worst customer service EVER! I was showing my mom a YouTube video on my Samsung Galaxy Note 5 about 5 minutes before we got home. When we got home I went to message one of my friends on Twitter and it said my phone had no connection. Also, my phone was charging very slowly for some reason. Long story short, I tried contacting Samsung customer service for 6 hours and couldn't get a hold of anyone.
Review by MaryJW3 months ago
Incredibly bad customer service. We ordered a wireless phone charger directly from Samsung. The address on the order confirmation and invoice was CORRECT. Somehow they gave the wrong address to FedEx, denied that that was possible, but per the tracking number still delivered it two streets away. We called and emailed Samsung numerous times and they absolutely refused to acknowledge their error or assist in any way. Here is their email response:
"I am contacting you in regards to your Samsung order. I understand that you've stated you did not receive your order. An investigation was sent up to the warehouse but they have shown the carrier has marked this as delivered. Due to the order being marked delivered there is nothing further we can do. We suggest filing a claim with the carrier for the lost item(s) well as contacting your local authorities to file a police report. If you receive a police report you may attach the file and send it to us so that we may re-open the investigation. I apologize for any inconvenience this issue may have caused. Thank you for choosing Samsung, we hope you have a wonderful rest of your day!"
SAMSUNG is the shipper - FedEx, cannot do anything for the recipient. The SHIPPER has to file the claim. We tried to explain this over and over to no avail. Filing a police report over something THEY sent to the wrong address seemed equally ridiculous. I've never before been treated this incredibly bad over an item that was somehow lost in transport - or any other customer service issue. Therefore finally, I gave up and drove to the house the charger was delivered to, however, nobody lived there. I told one of the neighbors what had happened and a couple of days later we had the charger (with the wrong address printed on it) at our front door. Samsung never replied to the open ticket. Six months later the cable to the charger started smoking and melted. I called customer service again. During this 1 1/2 hr useless conversation with someone who barely spoke English, I was told that if there was no personal injury or property damage, they were going to do nothing about the PHONE as it is out of warranty (yes, I had explained several times it was a WIRELESS CHARGER, yet he kept referring to the phone - so weird). After waiting for a supervisor forever, and much further explaining, they finally agreed to send a new charger, that will probably go the wrong address. We can't wait.
Review by Elangwe3 months ago
The first lady I talked to in the phone told me to reset sound settings and my wifi connection was reset as well. The guy I talked to kept talking over me and not answering my questions.
Review by Mumziee3 months ago
Samsung is the most unethical company I have ever experienced. From The general consumer call centers to the office of the president, Samsung is corrupt and does not care about consumers. I mistakenly purchased a product that needed repairs. The product was repaired multiple times, and on the final repair, Samsung had canceled the repair ticket and STOLE my product! Left empty handed and only with ultimatums from Samsung I had very few options. Samsung lawyers lie through their teeth and because they are such a large corporation nobody else will stand up and help the consumer.
The most disgusting part about the whole situation is Samsung violating my consumer rights, my rights has a United States citizen. I challenge each and every one of you that reads my horror story to not give a dime to this company, they don't belong in the United States!
Review by Swayla3 months ago
Over a year ago I purchased a vacuum cleaner from Samsung. It worked fine for about 6 months, and once it broke, they tried to fix it once, sent it back without trying to fix it the second time, told me I'd get a replacement the third time, which never came, then after a couple more months promised me a refund instead in exchange for an indemnification. I wrote into the indemnification that I wanted my refund first before its conditions would apply (to forfeit rights to sue them). The refund never came. About two or more times per month I contacted them with promises to escalate the issue. Eventually I contacted the offices of Young Hoon Eom, the Samsung US president and CEO. While I did not talk to him directly, one of his representatives talked to me and sent me the refund plus $50 compensation for all my trouble. .
Review by Jobee Boroczky3 months ago
sent in note 9 cell phone after 8 months old and the s pen stopped working sent in in and its now been 4 weeks and counting over 15 calls into the customer service and still can not even give me an answer of what is going on.
The worst service I have ever dealt with in my life and stay far away anything with that name on it, as they do not stand behind their product and the people working there are useless to say the least.
Garbage product and customer service
Going back to Apple
Review by Bafford Kozdon3 months ago
Worst customer service company I have ever deal with. Will not EVER buy another Samsung product and will send POS product back.
Got the new Note 10+ after 2 1/2 weeks found out that the IMEI number is invalid, try to register and still invalid. Customer service gave me the round around for 3 weeks and NO solution, now unable to exchange because had 15 days.
I am supposed to pay for a phone that can NOT use legally. Nice job Samsung .... .Will file a formal complain with BBB, etc.
Review by Hersha3 months ago
Warranty service so SLOW 21 days!!!. This is 2nd time this year washing machine (Samsung WW80J6410CW) has broken, 2 1/2 years old. 1st time took 19 days to get repaired. This time 21 days. The engineer can only inspect the machine after 10 days and then only come back 11 days later to fit the parts. I tried complaining to Samsung Cutomer Services Solutions. but they say there is nothing they can do. They finished by saying have a nice day!!