Sam's beauty is BOMB.
I've ordered several times. Never once had an issue with this site. They ship fast and get items correct every time. Good quality hair for cheap prices.
Review by Farbol1 month ago
I have to say that my experience with samsbeauty.com was amazing. The wig I ordered came with in 3 days. I called the next day to see if my order was shipped and it was. My items were great and I love that you can call and actually speak to a live person on the phone. I can't wait to order my next unit.
Review by Dzsordzso1 month ago
Id like to order from your site but it seems that 58% of the reviews are bad so that makes me very nervous 😬. I would love to order and put a good review, but I don't trust that I won't lose money!
Review by Sencil Pumpure1 month ago
I wish I could give 0 stars!!! I ordered my hair last month and didn't get a notice until it was 2 days before my trip that they were out of stock!! Days after I ordered it mind you. So I requested a refund almost a week ago and still nothing. Lily is very snappy! You should be able to answer basic questions without catching an attitude. She then went on to tell me that I have to contact my bank to see when they will release the funds??!? That doesn't even make sense. Be sure to read there fine print about processing times. Spare yourself the headache and drama and just don't order from this place!
Review by Sinton1 month ago
Do not order from this website no matter how cheap it is. I did not received my package that was $17.50 and when I called them asking them where my package was at they said that they had to return it because of a insignificant Address (when usually at my apt you can just drop it off at the front desk when it doesn't have a apt # on it) they charged me a 10% stocking fee and a return fee to return it back. I never got an email call nothing ! I didn't authorize this return so y'all need to pay for it. Then I asked for them to just send it back and they were like it's going to be $14! That's more than the product itself. I'm so through with this company they seriously need some help. They gave me $5.92 back and that's it. Ridiculous
Review by Firetruckginge2 months ago
I had a great experience with them, in finding some hard to find, extensions for my hair. I was skeptical due to the negative reviews but their customer service was top notch and friendly. I was able to confirm the availability of the product over the phone than order the hair and it was shipped the following day by priority mail and I received it in two days. I loved the fact that I got free fast shipping and they were so straight forward about processing times and when my items will ship out. The hair arrived in brand new condition and just in time for my event.
Review by Melkuni Prodkt2 months ago
I want to make a order but the shipping is the double the price of the hair.
Review by Bafford2 months ago
Do yourself a favor and do not order from this company! They will advertise on YouTube and even have the model wear a certain style and send you something completely different and not respond to your email in a timely fashion. I might have to open a disputed with my credit card company. Don’t even bother contacting customer service they are no help. Save yourself a headache and do not order from this company
Review by ChrisHodge Siqlab2 months ago
I ordered since 6/22. Didn't get any order confirmation neither have I received my order. It is not showing up in my email that an order was made. But my debit card was still charged
Review by Marvlee Yatskievych2 months ago
I was so afraid to make a purchase from Sam's Beauty after reading so many negative reviews, but they had a couple of items that I wanted and so I took a chance and I'm glad that I did. I placed my order on a Friday and my order was processed on Saturday and shipped out on Monday and I got my tracking number the same day and my order will be here on Wednesday. I'm so happy that I decided to shop here.
Review by Demeiatriss3 months ago
I use to be a loyal customer, never had any problems until this last purchase! I purchased my wigs on 7/22/19, spent $88, AND STILL HAVE NOT RECEIVED THEM! I HAD TO GO BUY ANOTHER WIG FOR MY NURSING SCHOOL GRADUATION!!! I called 2 times never got a call back regarding my order, Finally today I got a hold of supervisor, she didn't apologize, offer part of a refund, explanation of what happened, a coupon or anything!!! Only offered next day Air .... Which is a common sense solution..... After debating/questioning for 15 minutes, she finally offered me a $10 off coupon 😑😑😑..... That expires in 30days😑😑😑😑....... Sam's beauty has definitely lost a loyal costumer and I will be taking back my referral to your site!!!
Review by Nickrapo3 months ago
Do not order from this website no matter how cheap it is. I did not receive my package that was $17.50 and when I called them asking them where my package was they said that they had to return it because of a insignificant Address (when usually at my apt you can just drop it off at the front desk when it doesn’t have a apt # on it) they charged me an extra 10% stocking fee and a return fee to return it back. I never got an email call nothing ! I didn’t authorize this return so y’all need to pay for it. Then I asked for them to just send it back and they were like it’s going to be $14! That’s more than the product itself. I’m so through with this company they seriously need some help. They gave me $5.92 back and that’s it. Ridiculous
Review by Beverly3 months ago
So far, I have only had good experiences. My order is always correct and it arrives on time!
Review by Aaalan Umeasalugo3 months ago
I have been a long time customer of Sams beauty and have had no problems until my last order in August 2019. I ordered two wigs totaling $56.09. Sams beauty duplicated the order and also duplicated the charge. In other words, they sent me two of the same order and charged me twice. When I called customer service, Jerica told me I would be able to get my full refund back but I would have pay the return charge, which in my mind, they should have return labels. So I kept the order of the first box but I sent the second box back. I did not open the second box because I knew it was the same as the first box. Then about 7 days or so later, I noticed a refund of $30. I called and Josephine in customer service said something about one of the wigs, l didn't understand what she was saying, but I finally picked up that she was saying the box was opened and something happened with one of the wigs which was totally untrue since I never opened the box! , she said that I had been charged with a 30% restocking fee. I asked for a manager which the manager tried to explain about the restocking fee. I told her that did not apply to me. she said that the return department are the ones to handle returns. I asked for a manager in the return department and she told me they didn't have a manager over there!? She then told me it did not matter if the box was opened or not, I would still be charged a restocking fee. I don't think that's right. It was not my error that the same order was processed twice! That was not my fault, so in a case like this, I should have been given a full refund! And why did Josephine lie and say something about one of the wigs when the box was never opened? You can't trust this company! Sams beauty needs to relook their policy and train their employees not to lie! I will NEVER order from Sams beauty again! And if this company keeps these kind of practices, they will not survive! As the Bible says, you reap what you sow!
Review by DDuff3 months ago
My 1st time ordering from Sam's beauty and I got everything that I wanted, came to me pretty fast Place my order on the 1st got it today on the 8th
Review by KeywordManagement3 months ago
I love samsbeauty! They carry so many different affordable wigs that are great quality. The only place I shop
Review by Tuncy Raniak3 months ago
Horrible service and horrendous customer service. My box was shipped with missing items and their reply was “our system is 100% accurate so there’s no way it is missing”. This was not the first time I am ordering but it will definitively be my last. These are items I paid for and did not receive but they did not care. That’s the definition of stealing. Sam’s Beauty stole my money and if you value your money, stay away.
Review by Jilayne Voytekh3 months ago
I shop at SamsBeauty all of the time and I have never had any issues! I love it here and their products are of quality.
Review by Holzman3 months ago
Return nightmares. The return policy is the worst don’t waste your time trying to return anything to them. I bought a wig wrong color and they don’t do even exchange.
Please it’s a waste of time go elsewhere.
Review by Joesi3 months ago
TERRIBLE. Everything about this website is terrible. From communication to customer service. Please take your money somewhere else and don’t waste your time like I did .
Review by Bafford Scheehean3 months ago
This was my first experience with SamsBeauty, and I am nothing but pleased with their prompt shipping and great customer service. I had to change my shipping address at the last minute, so I emailed them and asked them to edit it. They responded right away, and I received my item two days later. Very happy! 😁
Review by TrustedFlagger3 months ago
I have no complaints! I love SamsBeauty, they have everything! They are always up to date with the latest trends. If you are ever looking for a one stop shop, shop at SamsBeauty!
Review by Helijack Cinelis3 months ago
I've bought SamsBeauty makeup products and it was nice! Actually the price was really cheap so I didn't expected a lot. But I was surprised that the quality was good enough.
I think I'll buy it again soon.
Review by Gendell4 months ago
I have been to pickup store and there were lots of beauty products! I bought cosmetics and it was worth it! The staff member was gentle and nice so I was satisfied with my experience in SamsBeauty.
Review by Thesa Proisy4 months ago
Customer service employees are very helpful and polite. I have no complaints.