Nicole was incredibly understanding and compassionate during my initial call. She explained everything very clearly and gave me information about all options available to me. When I was having difficulty setting up the patient account, I called her back and she spent quite a bit of time helping me set up the account, which I was having some trouble doing. She was again very patient and understanding. My experience with her was very positive, and I appreciate her going above and beyond to help me.
Review by Appinhighlander1 month ago
Jason was very helpful and responded quickly to email and phone communications. The only reason I didn't rate 5 star is I think when he recommended "full panel" testing, he should have asked about/recommended rectal swab testing for a really full panel. He responded very quickly and efficiently when I inquired about the rectal swab test.
Review by Raychel1 month ago
Very easy and painless.
Review by Humair1 month ago
Best customer service experience I’ve ever had. Details were clearly explained, and any questions I had were answered without hesitation. I would entirely recommend this to anyone
Review by JAYNE BARRETT Heelan1 month ago
Service was excellent!
Review by Chirstopher1 month ago
It was five stars
Review by Ismerai2 months ago
Nicole was very helpful in describing the procedure to me and helped to get the appointment set up quick and efficiently. She was very kind and understanding throughout the process, which helped with my anxiety over the situation.
Review by Tamador2 months ago
Very friendly and explained the entire process. Did not receive all of the results within the 1-3 day timeframe as promised.
Review by PercySauers2 months ago
My experience with Quest Diagnostics was an awesome process. I called up Quest, because I needed a quick blood test done for a pre-employment medical and when i called my own doctor's office, they told me it would take 4wks to just get in to see him. Jason was more than helpful with all of my questions. I told him what tests I needed and he took care of everything for me and made the process easier than I expected. Jason answered all my questions along with my email responses as well. Couple days after the test, I left Jason an email regarding a test question, and he responded back extremely fast. My experience with this process has caused me to tell at least (3) different people if they ever need blood
test done to contact Quest instead of waiting for their appointment.
Thanks again, and I will definitely use this process again.
Review by Odette2 months ago
Excellent customer service.
Review by Voris2 months ago
Ines was professional, informative, helpful and patient as I retrieved the info required to proceed with the testing services. She provided great customer service overall.
Review by Zalmaan2 months ago
very helpful service, answered all my questions
Review by Customebill Heimke2 months ago
You did an excellent job.
Review by Someyya2 months ago
Nicole was very helpful with options for testing, center locations, and friendly and willing to be available for further questions.
Review by Claremarie2 months ago
Jason was efficient, thorough and fully explained how the process would work. He assured me that I would receive a super bill for my insurance company once it was confirmed that I went for the test.
Review by Customerjames Chreno2 months ago
Really Nice, helpful guy
Review by Allahdad2 months ago
Quick and easy
Review by Oberon2 months ago
Friendly, efficient, and painless blood draw.
Review by Fennec2 months ago
Nicole was awesome
Review by Agsing2 months ago
Review by Borger2 months ago
My experience with same day testing has been really good.
Review by Segreen2 months ago
Extremely easy process and the staff was very friendly!
Review by MargieCustomer DeShazer2 months ago
He’s good at talking on the phone, real friendly and human sounding.
Review by Reeanne2 months ago
Nicole guided me through intake with great sensitivity and empathy.