This company is great. Instead of filling my order, they questioned the rare part ordered. Through several emails and sending pictures, it was discovered that what I had ordered was incorrect. This was followed up with a couple of phone calls too. I received the correct part, it fit, it worked and still is working a couple of months later. These guys (actually a Lady) really went the extra mile to get it right and make my life easy. Big Thanks.
Review by LuaLua Satyavarta4 years ago
I ordered an Ultrapure Flowmeter on June 10th. The "product" arrived promptly....only problem.... it was not what I ordered - Wrong Part! I called and was told I could ship it back to them...but to get the right part within 2 weeks..I would need to buy another (assured part was in stock) and would get a credit when the mistake was shipped back to them. So now I have 2 charges on my credit card. 1 week goes by....I call to find out what happened- told part is not in stock. Will be "maybe" another week and 1/2 to get from the manufacturer. So I cancelled the order. Took them 1 week - 5 business days to process the credits after merchandise was received back and 1 week after order was cancelled. Took another 3 days after that to post to the credit card. An order on June10th took them until the end of the month to finally refund money they took. This company may be good at the store (the person on the phone was nice and polite).....but DO NOT BUY Online. They may have a website....but everything seems to be processed manually. What a nightmare!
Review by Maxxfuture4 years ago
courteous, efficient, expeditious!
Review by Sallydrsallyhart Tipp4 years ago
Excellent service.Goods turned up as ordered,In great condition.
Review by Vavro4 years ago
Delivered as ordered.
Review by Manwen4 years ago
Frendly people, trying to solve a problem
Review by Métouolé Multemyr4 years ago
I ordered 2 parts for the weir door on our pool and they arrived quickly and were the right ones. I noticed it did not come with the darn screw needed (and of course I lost it taking the old one out, but assumed it would come with one) so I was a bit miffed. I found one that I could use, but it didn't fit perfectly, although I really didn't care because it worked. I sent a message about the screw, and the reply came very fast. The screw was a different part#, but it wasn't referenced on the other 2 parts pages. The guy told me what kind of screw it was, and I can pick one up at my local hardware store now.
Review by Lunula4 years ago
The guy that maintains my pool is baffled as to how I'm able to get parts (this is the second time) at prices much less than he would pay to his wholesale supplier. Thanks for the easy shopping, super fast delivery and, especially, the bargain price.
Review by Rowlie5 years ago
the only place in the U.S. with ozone filter parts and knowledge even though blue haven built the pool they wouldn't help with repairs salt water pools was great thanks guys
Review by WiredGal5 years ago
I purchased parts for my pool at salt water pool parts.com. The online ordering was a breeze. I got parts for my pool that locally cost up to 35% more. I received the parts days after ordering. The packaging showed excellent attention to detail. My parts were exactly what I ordered, I and a totally satisfied customer. I will definitely.use salt water pool parts.com in the future. Retired in Nevada.
Review by EDesforges Fannoney5 years ago
Product finally showed up a month and a half after I ordered it...
Review by Elderton Chombe5 years ago
I went online they had my hard to find part I bought it it was awesome
Review by Darre Tclt5 years ago
It arrived on time and was exactly what I ordered. I was very pleased.
Review by Carabella5 years ago
Received my parts without any issues, right delivery time and everything in good order, Thank you
Review by Darcy5 years ago
I started ordering my replacement filter from these guys 2 years ago because their prices were a lot more reasonable than my local pool store. This year I ordered the same filter, when it arrived it turned out to be the wrong filter, but with the correct number on it. Steve worked with me until I had the right filter, and was awesome throughout the process.
Review by Durosomo5 years ago
I found what I wanted and didn't realize it wasn't what I needed! They really helped me!
Review by Raphet5 years ago
I cannot say enough good things about the customer service at Salt Water Pool Parts. On two occasions they have gone above and beyond. In both cases they resolved the issues quickly and very much to my satisfaction. Great company!
Review by Kaykat5 years ago
As our Chlorinator cell approached the end of its service life, we knew annual cleanings would only get us so far. SaltWaterPoolParts had the replacement unit we needed in stock, and they processed my order right away and shipped it out quickly. I bookmarked the site for when I need to replace any of the gear for my 30,000 salt water pool.
Review by Sameep5 years ago
I ordered a weir door online for local pickup at the Scottsdale, AZ store. I received a call the same day that I placed the order claiming that the part would not be in until the following day. I agreed to stop by the next day to pick up the part. When I arrived at the store, the clerk had a difficult time locating my order. 15 minutes later, it was determined that the part was still at the warehouse. They offered to mail it to me free of charge, which I agreed to. It took another 5 days to actually receive the part in the mail, with no indication that it would take that long.
Review by Ccke5 years ago
Ordered part and received promptly for a good price.
Review by Gioele5 years ago
I am very pleased with the service I got from your company .
Review by SallyP5 years ago
Wasn't quite sure what we needed to fix our salt generator but googled it and figured it out. These guys had the best price and we had it quick before the pool turned green or we had to use too many chlorine tablets! Thanks.
Review by Eliminator5 years ago
I have ordered valves twice now from this place. Good service, good products. Easy to use website. I will be back again next time I need something.