The generic Hayward T-Cell-15 came on time but was deflective. Tried both voice calls an e-mails. Never did talk to an actual human being. Email responses were short phrases and ineffective.
Paid through PayPal and they couldn't get a response after 10 days.
PayPal refunded my money.
Would not recommend to company.
Review by Bluesfan3 weeks ago
Ordered a T-5 cell,it arrived cracked. Took a week or more to get a response ,and that is after my own due diligence. Second one finally arrived and has never given a proper reading on my mineral springs system, it has been running for three weeks and never a stable reading. I replaced with correct cell for the system and have had no issues. I am now on third day of calls and emails and no response what so ever.
Review by Simonsson1 month ago
Still waiting for an order places 3 weeks ago !! No one answer the phone or email ...
Review by Uverlynn2 months ago
WOW! I wish I had seen this sooner. I am dealing with them right now. The first one they sent me gave off the chart salt readings 6300 and HI light comes on and it quits generating. I sent it back due to warranty and they exchanged it again it came from Australia. Had no idea I was receiving a salt cell from Australia as I made sure when I ordered they were in the USA. Just received second salt cell yesterday and it is doing the same thing. They will not respond to my emails I have sent today. I am sending it back via their return and refund policy. Thankfully I paid with PayPal and will file a dispute. This is timely as 30 days will be Oct 2nd.
Review by Rosiris2 months ago
I ordered a salt cell chlorinator replacement for $249. Received an email confirmation item shipped. Credit card charged. When I went track the shipment on USPS website, the order was canceled. No refund on my credit card. No response to email or voicemail messages. This company is a scam and I am at a loss $$$
Review by Nafes2 months ago
I bought an aftermarket salt cell for my swimming pool chlorine generator from this store. They offered a 5 year warranty. They shipped it quickly, and I installed it. It failed after 2 years. I contacted them for a warranty replacement, and they sent me a return label.
From that point on, they have been nearly silent. I sent back the cell to them, and see that it was delivered on August 6. They wrote on August 12 to say that my order was in process, and they'd contact when it shipped. Since then (today is August 20th) they have not responded to any emails or phone messages. No one ever answers the phone, so I leave messages daily. The cell still hasn't shipped. Today is 2 weeks since they got the defective cell back.
Review by Molia2 months ago
There salt cells do not work and are not compatible with any system that you may have. If it does function it is short lived, if you have question about this and call ,there will be no response , you also will not get one by email. To get a response,contact the BBB. Then the only response you get is a return label, which gets there product sent back to them,but you will not receive a refund. It is a scam, they want to be a warehouse ,with bad parts and no tech to assist.
Review by BeckiiLeighh Derrow4 months ago
Not returning calls or emails
I purchases a salt pool cell that they advertise as a rreplacement for Hayward T-Cell-15 it does not. I have been trying emailing and calling since I got it. No one returns calls or emails.
Review by Tissiana4 months ago
I never checked their ratings, but I really should have. Customer service is non existent. No one to talk to live. Have to leave either a voicemail or email. Even with those the response time is not good, and not to mention nothing in general about resolving the issue. I have had an issue with my the T-15 replacement unit ( $269 ). Spend the extra $$ and buy one somewhere else with better ratings. Not pressing my luck but I'm sure I'm out $269
Review by DHinchliff7 months ago
We ordered a salt chlorinator cell that was "guaranteed" direct replacement for our T-Cell-5. Cost several hundred dollars. It never worked. I called the company, no response. Emailed the company, no response. Wrote a letter, no response. Visa provided me another contact number, which had been disconnected. Thankfully Visa reversed the charges (when I produced all my documentation and had Visa Customer Support try their supplied vendor contact number). It was a painful and time consuming experience.
Review by Fierens1 year ago
No response from the company
Ordered a filter, filter was cracked, ups picked up and shipped back to salt pool store. did not receive a replacement nor a refund.
Review by Mergot1 year ago
Warranty policy, DO NOT BUY FROM THIS COMPANY
They offer a 5 year warranty and they will not honor it. I bought a T_Cell with a 5 year warranty, it failed in 2 years they agreed the Cell quit working but will not honor the warranty. They will not return numerous phone calls or e-mails to try to get this resolved.
DO NOT BUY FROM THIS COMPANY!!!!!
Review by Srpskic1 year ago
Sells faulty merchandise and zero support or service
On May 5 2018 I purchased a Pool Salt Replacement unit from this company. It has not worked since. I have tried calling, email, contacting many many times with zero response.
Review by Maisee1 year ago
Sent defective pool chlorinator, will NOT answer phone or email sent to them to resolve problem!
2 of 5 blades are touching causing a short that may damage my Resilience Control Panel.
LOOKS LIKE I AM OF THE OTHER (BBB) 92 COMPLAINTS FILED AGAINST THEM.
Review by JennieMo Dyrlund1 year ago
ordering online -beware
tried to order a new pool salt cell- my card was declined-when I called my bank they told me the charge was being made in Australia - well done to my bank for catching it but this website needs to close- loads of BB negative reviews and the BBB gives them an F -say they are based in Illinois ...
Review by KHann2 years ago
Takes money but no product ever delivered
We placed an online order for a Salt Water Cell and after calling and emailing have received zero response from them. Currently disputing through the bank. I should have researched further. BUYER BEWARE. I am not sure how a company like this can stay in business. Looking into how to press charges if my money isn't refunded.
Review by Palmanese Solakiewicz3 years ago
Not refunding defective product, not willing to help with returning a defective product
I purchased two month ago a Salt Cell that arrived defective. I contacted the company through its website as no phone number or ownership of the company is being disclosed. Answer to my email was hard to get. It took much convincing to just get an address where to ship the defective product. Once I shipped it and communicated by email the shipping back of the product, I did not receive any email back nor any refund. After more emails and working with the credit card to dispute it, I am still not getting any cooperation. I've asked for my shipping money back and I was promised to receive it. It never happened. I am still at a loss of $269 for the product I purchased and return plus $20.89 the cost of shipping it back. All I have is a name Tommy Webb who promises to refund and call me back but doesn't do it.
Review by Haqnawaz3 years ago
Ordered 269 salt cell - 3 months and can't get response.
I ordered a salt cell (Platinum edition replacement salt cell for Hayward T-cell-15 / 40,000 gallons / 5-year warranty / $269) for my pool on 8-11-16 from saltpoolstore.com. It stated it would ship within 7-10 days. After 3 weeks of no product, I sent approximately a dozen emails through their website and from my personal email with no replies. They have no phone number listed and I have repeatedly asked for them to respond. I then disputed the charge with Citi. Saltpoolstore.com responded to Citi (without proof of shipment). As of today (10-30-16) I have no product or response from saltpoolstore.com. BEWARE - FRAUD
Review by AshleyHornby3 years ago
Item purchased but not shipped
The salt cell was purchased but not shipped. Was supposed to be shipped in 7 to 10 days. After 2 weeks emailed the company for 4 straight days and never got a reply. Did an exhaustive search for a phone number but could not locate one. Reported incident to American Express and they credited my account $269. It's now American Express's problem.
Review by Slayder Derrow3 years ago
I ordered a t-cell 9 salt to chlorine generator they took my money I received nothing they won't answer my emails and they haven't any phone numbers.
Review by Florio3 years ago
Website takes order, charges credit card then does not delivery goods. They no long have a phone number and will not answer emails. Ownership of website is hidden.There are several people who have made complaints against this site.
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Woodhead Drive 3501