Excellent to deal with. Bought 2 laptops from them. ordered them with 48 hour turn around and they were on time. bought the 3 year extended warranty so any problems will be covered. my experience was fast and easy and they were happy to have my business.
Review by Hakire2 years ago
Purchased an NP8658 via XoticPC. That was unfun, but that review is on XoticPC.
Their tech support is sadly incompetent and/or liars. You tell them a computer won't boot on an NVMe disk because the EFI/BIOS can't see the NVMe disk to boot from, and they try to tell you "Windows 8.1 and Windows 10 support booting from an NVMe drive". Windows support isn't what matters. If the EFI/BIOS can't see the drive, the Windows bootloader ain't getting booted.
Their tech support ignores reports of obvious BIOS bugs, like the nVidia Optimus enable/disable menu option being duplicated. You can set one of them to enabled and the other disabled, and who knows what the actual behavior is.
The hardware fails just outside of warranty. I have had this laptop for a total of less than 1 year and 3 months, and the battery holds no charge at all, so it's now useless as a laptop.
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Cortney Court 18005
City of Industry