Do not order from Safeway. Website.. Fulfillment is not guaranteed on anything that is sold online.
I will never use Safeway.com again!
Review by School3 months ago
Do not order on line for delivery. They have a third party delivering and its a nightmate. I have been waiting since 10 am and now 7 pm and have half of order. They provided me with another time 1 pm to 3 pm. Then no food order arrived. I called again and then they said 5 pm to 7 pm. Still no food arrived. I called again and now maybe 8 pm to 9 pm. It is a nightmare. I never had an issue until they stopped hiring drivers.
Review by Zillig Hajaty7 months ago
Was at Safeway waterman Blvd in Fairfield. Asked for a sandwich to be made. Got an employee named Edith who constantly rolled her eyes and talked under her breath. Clearly she is not happy in her job
Review by Stressed8 months ago
My local Safeway has a Wells Fargo in it and that's extremely convenient for me. I do think they are a bit pricey, but they have beautiful produce. I also like the deli section as they have some items I'm unable to find elsewhere
Review by Narbahadur Ritacco9 months ago
This Prescott Valley location in AZ has been going down Hill and is only been getting worse. There is no customer service! I stop by the fish and meat department. The man could not have been more miserable. The associate in the bakery and deli seem to hate being there. The young girl in the deli had to be told to change her gloves after going on the floor and handling packages of meat to bring back and cut. Nor did she wash her hands after changing her gloves which the health Dept require people to do in the food industry!!! All about bacteria and preventing food poisoning.
Prescott Valley Safeway your store staff needs some serious training on customer svs and food handling!!!!
The only pleasant person I dealt with was the young man in the produce dept.
Review by FDaley Kjar10 months ago
I ordered a full array of products in hope of avoiding having to sop myself and could get cooking sooner--I only got half of what I ordered--only dairy and deli. I was told I'd get a credit for what wasn't delivered--what about my delivery fee and inconvience!! NOT GOOD customer service!~
Review by Rahamatullah10 months ago
I have used Safeway.com numerous times over the past year and finally have had enough! Constantly out of stock on items I order...then remove those items from your stupid website Safeway! Over 45 minutes late today. IMPOSSIBLE to reach a human via their "customer service" (to use that term LOOSELY) phone number, and if you call the local store they play dumb and push blame off on delivery people without lifting a finger to help! I'm SO thankful a Frys is opening soon in my neighborhood so I can say "adios" to Safeway for good!!!!
Review by Ekonery1 year ago
I was shopping at the Safeway on 44th ave on Saturday 10/5/19 and tried to leave a review then but I couldn't get the site to work. I live in the neighborhood so I shop at this location often. I just have to say that Dominick has always been there to greet me me smiles and a warm conversation every time. He's always very helpful and he's so pleasant to everyone around him including customers and his staff. He makes an effort to make your shopping experience a good one. He really should be recognized more. He does a great job!
Review by Kansans1 year ago
Stopped in to pick up 2 vine ripen tomatoes item #4664 and was 3 times higher then other stores at Giant $1.49 a pound regular price at Safeway $3.99 a pound I then looked at other priced items all were 2-3 times higher than Giant and Shoppers I won't be shopping in Safeway whoever controls the pricing should be ashamed of themselves
Review by Babita Picinali1 year ago
I have gotten the wrong items, missed items, and damaged beyond repair items. Customer service number is an hour wait that never gets picked up, and email customer service won't send at all.
Review by FatTwisted1 year ago
the best bakery in the whole Oregon. The cake I order to be exact Frozen Elsa Disney cake was done to the perfection and tasted so good not to mention that the price was excellent. I want to say special thanks to Taylor who made this amazing cake. Kate
Review by Jelayne1 year ago
I order on line for delivery between 5 PM an 9 PM. At 8:30 PM got a call that my delivery would be there between 9 PM and 10 PM. at 9:15 PM I got a call that they would not be able to deliver that night and given their 8 00 number to call to reschedule my delivery. When I call the 800 number they were closed. Called next morning at 6 AM and for delivery at 8 AM and was told they could guarantee the could deliver then. I ask why they didn't deliver last night and was told they don't make deliveries after 10 PM. When my order finally showed up (9 AM over 16 hours after it should have showed) it was missing several items and of the items I did receive the frozen items has started to thaw and the "fresh" chicken was frozen! It is now 1 PM the next day and I still haven't received all items I ordered. They were sure fast to charge my bank card for the charges, only wish they were as fast and correct on their delivery!!!!!
Review by SatPaing2 years ago
Good service fresh food good prices . Easy checkout
Review by Valuded Cockley2 years ago
Title says it all. My groceries were supposed to be delivered between 3-4 pm. By 8:30, I had had enough waiting around and I cancelled the order. They inform me I have to wait 5 business days for a refund... I need that money now, to buy my groceries from someone else!! Never again!!
Review by Rosepej Dalkolmo2 years ago
This store had a really nice lady Store Manager named Kathy who busted her butt to improve the mess a male Store manager had made previously. She interacted with the public and was a positive influence on employees. What did Corporate do? They replaced her with a 'local boy' looking to improve his career. Male chauvinist corporate insensitive jerks! Don't work there and don't shop there. Safeway doesn't care about its employees or customers one bit.
Review by MilkDude2 years ago
Decent prices, great wine selection. But their cheese selection leaves something to be desired.
Review by Ivycar2 years ago
Cheap prices, good customer service.
Review by Sendi2 years ago
Provided affordable fresh food
Review by Aino2 years ago
I had to run to Safeway before my husband left for work to get medicine for my sick son. My total came to $16. I realized at check out that I forgot my ID and debit card. I had no way to pay and walked away sad. A nearby clerk saw my medicine and paid for the order for me so I could take it home! May God bless her!
Review by Avnendra Bampa2 years ago
I have been an avid Safeway shopper for many a year now. I loved to buy your fudge brownies then in a very short time the price went from $5 to $6 to $8. Now they sell for over $8 and well less than 1/2 the original weight in bite-sized pieces. What a RIP OFF to the customer. Like myself and many other purchasers of this product-I have had my fill. I no longer shop at Safeway as the store is and hasn't been for some time now for the customer but for the Almighty PROFIT. I inform others of this also and i know many feel and many have left Safeway due to your lack of customer care.
Review by Donnors Derrow3 years ago
I have shopped at the safeway store on cannon road for the last 6 years or better, in the last month, every time I have tried to get lunch meat out of the deli, I have had to wait 15 to 20 minutes to get help. I wait in front of the deli where the meats and cheeses are and wait and watch people who have come after me get waitted on for chinese food or whatever from the hot food department and the women from behind the counter wait on them and leave me waitting even though I was there first. Its rude, I finally had enough today. I went to complain to the manager and they gave me a bay boy to complain to. I know he was a bag boy because I've shopped there for over 5years and I know everyone who works there. My own neice works there thats why I started shopping there. When I finally did get to talk to the manager,[he just happened to check me out]. All he said was that he was sorry. my neice was working in foral and on my way out, i stopped to talk to her and the manager named Jay Betts came up to me and said I had to leave. I just got done spending $100.00 in his store. How rude was that. I will no longer shop Safeway, Plus I'm going to let everyone I know about the rude people who work at Safeway. No Longer A Loyal Customer......Linda Eagen
Review by Alfarid3 years ago
I feel that the prices are more expensive than other grocery stores, and they don't seem to be very friendly. The pharmacy is very slow. I will definitely not be shopping there.
Review by Enkii3 years ago
I have shopped at safeway for years and within the last couple years (2014-2016) I have noticed the price at the shelf is NOT the price you get at checkout. When I questioned if I was going to get the 'discount' the clerk was curt with me and a heavy sigh states "It will all come off at the end maam'. It never did. I got home and realized I paid $18 for sparkling water that was supposed to be 3/$12. The meat had additional coupons that were not scanned. The price on the shelf was not what I got. I thought maybe this was just a 'bad checker' so I returned a week later and even told the other clerk about the price problem. He assured me I would get the 'discount' and so I believed him. I get home and see I did not get any of the discounts. I called the store and they say "well, bring in your receipt and we will fix it'. I live 25 miles out of town, I won't remember to bring in the receipt 2 weeks later, The point is, please, get it right the first time, The way they scan your items, it's impossible to watch and see if you get the discount, I think Safeway corp. designs it this way so they can confuse you or make you feel like you are holding up the line if you question an item. I will not shop at safeway anymore,
Review by Billabob4 years ago
I would like to say that I have had my groceries delivered twice aweek for about 2 years and I have been very pleased with every thing, occasionally I have ordered something and it arrived a little different as I had thought it was number like 4 Carrots and have reseved 4 lb. but I made some delicious Carrot and Ginger Soup which was delicious.
If someone thing is missing a quick phone call and I am credited no questions asked and the customer service people are very helpful and pleasant. We live in Auburn WA and the drivers are all very very helpful.
Review by Redfox Lövetofte5 years ago
In recent times, I noticed that Safeway stores were well kept and organized, but they lacked certain things, as well. One is that there were many items that are common in King Soopers, Albertson's and elsewhere, but Safeway either rarely carried the item in question, or not at all. I'm talking about items that are commonplace. For whatever reason, Safeway doesn't always go as far as they could merchandise wise. Prices also leave much to be desired at times. The local grocery chain, King Soopers, always has bargains and much lower prices. Why they must charge more than Soopers is beyond me since they deal with the same basic vendors and suppliers. Why the difference? I understand that they are union, granted. But so are many of the other chains and they still can offer better deals. They also need to introduce sublet businesses that are geared toward cuisine and other services. Their staff is basically friendly and nice, though I have met a few grouches in my time.
Recommended for overall service, quality and reputation. Format of stores and prices could use adjusting.