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Review by veralord2 years ago
A representative from this company(SHS) came to my resident and presented himself as some one from my current alarm company. I was told that he was in the neighbor hood doing upgrades to alarm systems because the company that I was doing business with was under new management.(Northstar Alarm Service) . Although I felt uncomfortable because the name was different, he ensured me he represented the same company.
I signed a supposedly updated contract over his telephone and spoke to a representative who asked me questions which I agreed to under the condition I was dealing with the same company.I was promised a email copy of my contract which I never received.
I had taken a picture of his badge over my phone and a picture of him which he deleted in the process of calling his office on my phone.He called someone to come and install the new alarm box at 9:00 pm the same night. He took away my old alarm system. He had called me over his cell phone to let me know that the tech. was on his way from 310 293-0167 so I called him at this number I believe he told me his name as Alis or something similar.
once I realized I had been scammed but he never to date has returned any of my calls.
When I received a electronic charge to my account from my real alarm company in addition to a charge from this company I called them to question two charges. This is when I knew I was mislead. I immediately had my bank returned their ACH transaction as Unauthorized. I called both my real alarm company who told me that I should call the police because they couldn't do anything until I got their box back and this company who told me they would investigate and get back to me.
I spoke to four different people over the phone who has to date never returned my call or emailed me a copy of their contract with me.
However, after I had their ACH transaction returned I received a letter from their Accounting Staff. They included a telephone number of 1 800 833-3211 ext 1500 in which I called and left several messages with no return calls. I also attempted to email them at www.safehomescurityinc.com which is the address on their letter and my emails come back invalid email account
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Review by Styx5 years ago
These people are going around bullying elderly people into buying their product regardless of whether they want it or not.
My mother who is 68 years old was bullied into buying this alarm system with life alert that she didn't want and told the people she did not want it. They bullied her until she gave in. They also called my mothers cable company and supposedly was suppose to get her a 30$ savings which ended up charging her more then she was paying. Not only are they not professional but when they installed the product they made holes in the casing of her door and in her walls that were not repaired. This isn't the first time this has happened it's happened to other elderly customers too. Which are reported on their Facebook page.
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Review by robertbecht5 years ago
Will not send service repair
System went inoperative 4 to 5 months ago. Called for repairs, Appointments made 3 times, no show. Two times promised appointments made no follow thru. want $3000.00 to remove system.
Sourced from Scamguard
Review by johndoe237 years ago
Tell you that you won, then charge you for prodoct. then report your credit if you dont pay
They called up and said I won a free home security system. I told them that I didn't have the money to hook it up and they said I didn't have to hook it up. So I told them ok. A couple months later they called me and said I owed them money and I was late on my payment. I said I didn't owe them anything. I ended up paying them and I canceled my account. Four years later they report on my credit that I am late and delinquent. I have a business and all my loans won't go through now, my credit cards are dropping my line of credit, and they will not be workable. The owner of the place said it was all my fault because I wasn't checking my account with them to make sure they weren't charging me. And I had cancelled the account four years before this. This company is full of liars and cheats. Do not do business with them. I think I got a different story every time I called to complain to them. BEWARE!!!
Sourced from Scamguard
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