this is the best store around, the very best service , i purchased a 10 " martin logan sub after getting it i found out there was a newer version so i called and no problem at all just charged the difference and free shipping this will be my first call for audio, and they answer the phone every time Great store
Review by Faiy6 months ago
These guys are GREAT! The prices are great the advice they offer is great. AND, the customer service is beyond great!
I have used these guys twice and will use them again whenever I need audio/video products.
I just cannot say enough about Michael and David.
Review by Dominic Holley7 months ago
Absolutely the best prices and the best customer service. I bought a lot of stuff (20+ ML speakers and multiple amps) from them for my new house and when construction on the house was delayed they held my order for me and shipped as soon as I moved in. There are very few, if any, e-commerce vendors that do it as well as they do.
Review by Crowhurst Zomback7 months ago
I saw that Safe & Sound had a number of Ebay auctions for high-end audio at really good prices so I decided to call the store. I spoke to MIchael who was extremely helpful and I made a purchase on the spot for 8 speakers and a new receiver. I already knew exactly what I wanted and he supported my plan and had everything in stock. While it was a great experience talking with Mike, two days later was the real surprise: Not only did they offer the best price anywhere in the US for my items, they shipped the next day after my order was placed FOR FREE, they are 100% authorized re-sellers (I checked the audio company's websites), they double-boxed everything and all items were absolutely a-stock factory new. I have found my new home for home theater components and will give Safe & Sound a call before looking anywhere else for all future home audio purchases. You read about those horrible places that up-sell you or charge you extra for included accessories and other nonsense as you navigate around the web for the best price... don't waste your time! And don't pay MSRP either! Call Mike or Dave at Safe & Sound!
Review by Wedzerai11 months ago
I ordered an NAD integrated amp for a great price. It worked great but I decided that I wanted to return it and upgrade it for the NAD masters series. Unfortunately my wife left the box outside in the rain. They took the return no questions asked. Dave was great to deal with. The new NAD amp sounds awesome and I saved about 30 percent going with a refurbished unit. Fully recommended. Great prices, great to deal with!
Review by Arizonahottie1 year ago
I received absolutely exemplary service from Safe & Sound Inc. They are my new go-to supplier for home electronics.
I recently purchased several Marantz components (SR8012 AV receiver, SA10 SACD player, ND8006 source unit and a PM7005 power amp) and also some NAD components (M27 power amp and C427 tuner) and I could not be more pleased with the pre and post-sales support that I've received from Safe & Sound Inc.
First, David helped me select the best products for my needs - he wasn't out to make a quick sale and send me on my way. We considered the best products that I could afford and would meet my needs. They offer superior prices (especially with factory reconditioned units). Shipping was expedient and very reasonable, and everything arrived safely and very well packaged.
I had some technical questions after I set up my new AV Receiver (Marantz SR8012). The HDMI interaction between the receiver and TV was causing some issues. I called and David walked me through the setup and within 10 minutes everything had been resolved and now works perfectly.
This is the first time I've found a supplier / dealership that combines a great selection of products with class leading prices and absolutely top notch customer support.
I give an enthusiastic 5-star rating and my highest recommendation.
Review by Bushi Sulon1 year ago
Purchased Marantz receiver and had an issue with the Firmware update. David went out of his way to help me resolve the issue fast! It’s so nice to place a call, actually have someone pick up and then try to help you!
So many times people just want to pass you off once they make a sale.
Safe and Sound will be my new go to for electronics! You guys made a customer for life.
Thank you so much and Happy Holidays
Review by DanAxeMAn1 year ago
I just made my 6th purchase from Safe & Sound and have been very happy with the products received. I have spoken to them several times and they could not have been nicer. I have purchased both "open box" as well as "new" product from them. The "open box" arrived in perfect condition and I could not tell it was not "new". When I ordered a large, heavy 15" subwoofer they made a special effort to make sure and protect the factory box so that it would arrive in perfect condition. I have spent several thousand dollars with them and will not hesitate to order again!
Review by Lakhtaria Coccio2 years ago
Safe & Sound did a great job getting my order to me with no delay even through they had an issue with obtaining the product. I am very happy with their service and will be using them in the future.
Review by Maximin Derrow2 years ago
I ordered an open box Klipsch center speaker. It shipped 22 minutes after I placed the order. 22. Minutes. That is insanely great.
The speaker arrived a few days later (coming clear across the country), before another company I ordered the "matching" open box front speakers from a day earlier even shipped theirs. The speaker is in _perfect_ condition & was 40% less than list & more than $100 less than one from Amazon.
Thanks Safe & Sound!
Review by Shaakira2 years ago
I have purchased amplifier, fully satisfied with the product and the service. Prompt delivery.Highly preferable website:)
Review by PanozAIV Kinn2 years ago
Review by Osberto Lewter3 years ago
I've been doing business with Safe & Sound for years. I've purchased everything from remote car starters to complete home entertainment systems and have always been 100% satisfied. Their prices are great and their service is second to none. Any questions or concerns have been address quickly and correctly. I'll continue to use and recommend Safe & Sound for years to come!
Review by Mommabearing Reemts3 years ago
I was so happy to find these guys. I ordered an AVR, an amplifier and a bunch of in-ceiling and in-wall speakers. Dave was extremely helpful and easy to communicate with via phone or email. Everything arrived quickly and was in perfect condition. Don't hesitate to buy from Safe&SoundHQ.
Review by BryBen Hazelb3 years ago
Placed my order at 2:30 Wednesday and received it Thursday. Will order again
Review by Thuthuka3 years ago
Dave and Mike and the whole Safe and Sound family offer a level of customer service one doesn't really experience these days. Being from Idaho, I don't really have a lot of high end audio options, I have to rely heavily on online options. I've purchased two Parasound components from Safe and Sound and after dealing with their expertise, patience, and knowledge I feel comfortable in saying this has been the BEST customer service experience I've ever had, ever! Bottom line, these guys know their product, they fully stand by the quality of said product, and they treat the consumer like family from the onset. Safe and Sound has offered me the best customer service experience I've ever had AND the Parasound 2100 and 2125 I purchased really makes my turntable setup sing in a way I didn't think possible at this price point. Thank you so much very for helping me to make some very great audio decisions! I'm forever a fan of Safe and Sound!
Review by Tikiroco3 years ago
I recently purchased amplifier from this company and I'm extremely satisfy whit there service.
Review by Eustina Zarawar3 years ago
This is the way I like to operate ... easy to order, fast delivery, and the box contains the items I ordered with no damage. Items were well packed, and the whole thing played out seamlessly ... Well Done. Would definitely order from you again.
Review by Hugo Tapia3 years ago
All people who I spoke with were great. Knowledgeable and friendly. I bought just the door opener/locks no starter. Have to be two or three feet away, not 25 feet as I was told and have to press the button several times to have doors lock or unlock. Not happy with product at all.
Review by HappyHunter Spalma3 years ago
Wouldn't hesitate to purchase with them again
Review by LucaZeta3 years ago
Purchased a refurbished unit through the website. Unit arrived on time, set it up, and have no complaints. I would highly recommend purchases through Safe and Sound.
Review by Obiwon3 years ago
Everything shipped on time and arrived safe and sound. Great packaging and a nice, simple website.
Review by Taunjenette3 years ago
I had to get the speakers quickly for our contractors deadlines, and safe and sound went above and beyond to get us them in time. They were friend and super responsive. Highly Recommend.
Review by Couvelaire Habighurst3 years ago
These guys spent a lot of time looking over the area where the speakers would be installed. The finished job was outstanding. The only cuts made in my walls were for the speakers. I felt the cost was very reasonable for the work that they did. The job consisted of installing one Center two front and two rear speakers as well as hanging the TV and installing an outlet and cable junction behind the TV. They also installed and setup a receiver.
Review by Shaojian3 years ago
Great customer service, I had several questions on speakers they were able to answer to help make my purchase that much easier.