If that happens for you to not receive an order, they will never pay money back.
Never pay by card to them, but only by PayPal. Open clam ASAP. That's the only way to get money back. That was PayPal that refunded me for 2 orders because iHerb declined my requests - they refused to pay, were lying that they never received the package, pretended to be idiots and answered differently every time.
Just when I opened the clime on PayPal, they admitted that they had already received the package but started pushing me to close the dispute. That of course I did not do.
So if you have paid by PayPal, don't waste your time on contacting iHerb by email, but open dispute directly.
If you pay just card, you will never get money back, the thieves will hold both your things and your money.
iHerb is rated 1.0 based on
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