We ordered the vents and were given a lead time that was much longer than the actual arrival. They were packaged well and of high quality. Under promise and over deliver. I like that.
Review by Ashiana4 weeks ago
good product, but took much longer to make and ship than quoted
Review by Krijn Derrow1 month ago
Our new 2 story home had a powered vent on the roof and was always running because the attic was so hot. The rooms upstairs were hot as well and A/C could not keep up. After replacing with a 24" Aura Gravity Ventilator and with the outside temperatures still hot, we could drastically feel the temperature drop in the upstairs area of our home. Not only is it cooler it is now quieter and we are saving energy. This is the second house that we have installed an Aura Gravity Ventilator, and both are now considered a huge success for us.
Review by Delayne Bieu1 month ago
Easy to install, and noticed more air movement in my attic.
Review by Olvera Vanhuls1 month ago
I ordered a few vents by phone and was told it might take a week or more. With ladders and scaffold all over the house and roof, I asked if there's any way they could go out sooner ... received them 2 days later.
Review by Fable1 month ago
Had several questions about Active Ventilation Products which I seperately e-mailed to the company over the course of a week, and I received a prompt detailed reply on each of them within 24 hours. That, right there, is excellent service...
Review by CustomerEmilio Katski1 month ago
I received the air vents for my roof within a week and were in perfect condition (packaged very well). They are exactly what I expected. Installation went as planned...no surprises regarding the vents from Active Ventilation Products.
Review by DouglasVieweg1 month ago
I was to receive a slanted roof vent and what I got was a flat roof vent
Review by Sparksongs2 months ago
Purchased 18 vents for the attics of our townhome complex. We chose these since they claim to be tested to 200 MPH winds since we live on the east coast.
However, we have some leaks, which appear to be due to the installation. The roofers did not look up the instructions online, and just used a roofing nail in each corner. It appears they need to go back and add screws like the instructions show.
If this fixes the problem, I'll upgrade the review grade.
Review by ThickDick Pietzonka2 months ago
very good srevice
Review by Sniazhana2 months ago
Payment was funky and the form linked didn't even work so I never completed the order.
Review by Nirish3 months ago
you sent me the wrong color vent
Review by Walkerden Francu3 months ago
good product good transaction.
Review by Geancarlo3 months ago
Roof vent was delivered with out damage and installed easy.
Review by Mrs Samantha Jones Hoesley3 months ago
I ordered the item, it came quickly and it was well made. Plus the price was much better than on the super big online place. I am quite happy with the purchase.
Review by AraTheCoach3 months ago
order went great. Informed it was in production then nothing. Contacted them about 30 days after order and they replied my order was ready to ship out the next day., That occurred on both of the orders! How amazing I figured out my order was ready exactly one day before it was ready to ship.
Review by Dining Banavage3 months ago
Received the wrong finish on the product I ordered. I made a phone call and the correct product was shipped out all most immediately.
Things happen is business, it was a simple error, but they took care of it professionally and quickly.
Review by Bidleman3 months ago
The service and the two vents I purchased were excellent. The product was very well packaged with great care and arrived in great shape. Although the website is very easy to navigate and the product clearly described, some advice was needed and professionly provided by very knowledgeable sales personnel. The two vents are now installed and function beautifully.
Review by MMello Cipale3 months ago
Products are awesome. Thought the shipping was a bit steep. Still, you cant get vents like this anywhere else, as far as I can tell.
Review by Songbo3 months ago
I would never buy from them again. They have a terrible return policy....
Review by Aamandeep Derrow3 months ago
Very easy company to deal and communicate with. Minor shipping damage on Aura Vents; Active Ventilation immediately reviewed and handled the situation without question.
Review by Paunise3 months ago
At 2:27 pm CST I called your company at 845-565-7770 in order to purchase your product. I said "Hi! My name is Lee. To whom am I speaking?" Whoever answered did not reply. So I said "I'm just asking your name so I don't have to say 'Hey,you.' " He very rudely informed me he didn't give out his name. Really??? A sales rep??? Well I don't think I want to do business with a company who hires such rude individuals as a sales representative. Unbelievable!!!!
Review by Krissybelleco3 months ago
It was exactly what I expected, I will have to trust that it works as good as the turnbine I replaced