We didn't use our travel insurance, during our last trip to Europe.
However we have to say that all the process of buying the insurance,
documentation, letters of insurance proof, ID cards, etc. was very smooth and easy. This include the App with alerts and all kind of information.
Thank you Roam Right
Review by Botas2 weeks ago
It was easy to submit documentation. Communication was quick and professional. We were regularly updated about our claim.
Review by JEfe Derrow3 weeks ago
Arch RoamRight was helpful and supportive during a very difficult time. We had to cancel a much anticipated trip because of a death in our family. The agents guided us through the claims filing process and quickly identified missing documents. Adjudication was methodical but timely. We appreciate having Arch RoamRight as our valued travel insurer
Review by Campz3 weeks ago
I did not need to ise the insurance, but it seemed straight forward ti me . Will use again
Review by Seasand3 weeks ago
Never had a claim so I do not have any claims experience; however, I was disappointed that after age 75 we could no longer purchase the 12-month policy to cover my husband and so we had to find a new carrier. The individual policies for each trip are astronomically expensive--somewhere around 20% of the cost the trip.
Review by Jahlanie4 weeks ago
This time we had no claims so nothing to report.
Last fall we had to cancel an overseas trip the day we were flying out. We filled in all the paperwork taking care to include all detail and documentation.
At first they gave us a longer time frame than sounded reasonable to receive our claim but then after I called we received the full amount of our claim promptly.
Review by Wine1 month ago
We were very pleased with the ease of signing up insurance for our trip. A customer representative helped us to choose the right option to meet our needs from the trip itself to health coverage. We did have a claim and again, the assistance we received was wonderful. Whenever we called to ask a question all the representative was welcoming taking as much time as we needed to answer all our questions. We walked away feeling everyone sincerely wanted to help make any process easy. Thankyou for all your help.
Review by Zowi1 month ago
I have not received the refund yet so how can you possibly ask for a review of the services
Review by Kassu1 month ago
My biggest concern was cost. I also liked that I could take what I wanted.Did not have to use but I was happy to know I had it if I needed it.This was my second time using Roam right Ins.My traveling companions also used Roam Right. I'm in the process of looking for my next adventure now .I will look at RoamRight when the time is right.
Review by Gv1 month ago
I've always used RoamRight. Affordable and a great Peace of Mind.
Review by Juandreca1 month ago
We have dealt with RoamRight several times and the representatives have been very efficient. Fortunately, we've never had to use the healthcare or emergency features, but RoamRight reimbursed the deductible after our insurance company covered a theft we incurred while traveling.
Review by Nevard1 month ago
The low raiting is due to the fact that we filed for airfare refund due to Hurricane Dorian affecting our return flights from Dominican Republic through Fort Lauderdale and we have not heard or received anything yet 15 days after our return.
Review by Specter1 month ago
I have been purchasing travel insurance with RoamRight for all my travels and my experience with customer services in purchasing insurance has been excellent. Staff is very nice and helpful. However I haven't had any claims so I cannot rate them on that. I hope if I ever need to file a claim they will be as nice and helpful.
Review by Bearnart1 month ago
Never had a claim so I do not have any claims experience; however, I was disappointed that after age 75 we could no longer purchase the 12-month policy to cover my husband and I so we had to find a new carrier.
Review by MHucky Schatzlein1 month ago
Will let you know after we file a claim for cancelling our cruise
Review by Shivii1 month ago
My only interaction with Arch RoamRight was buying a policy for medical evacuation for a hiking trip. The representative was informative, efficient, and friendly. I was a satisfied customer - and happily, I didn't need to make a claim.
Review by MRodger Mikajo1 month ago
The representatives with whom I interacted were well trained, professional, and helpful. Although I was asked for additional information on several occasions, we finally reached the bottom line to work out the final payment due to me. Roam Right is an excellent travel insurance company for the frequent traveler. I feel protected. Thank you.
Review by Prescilla1 month ago
I didn't need any medical attention, but it was reassuring to know that ROAM RIGHT was in place if if I did!!!
Review by Koffygyrl1 month ago
I was satisfied with the communication on my claim. I still have not received the confirmation on the refund for my one daughter? But I have for the other 4 of us. So I assume it was processed the same. But otherwise very good process and I liked the e-mails telling me where things were as you were reviewing everything. Kept me from wondering if things were being looked at.
Review by Demeng Lozy1 month ago
We are very comfortable knowing we are insured all year, for the last three years. Unfortunately we did have to use the trip cancellation after my husband suffered a stroke before a cruise. It was a very simple process to get reimbursed, and fast. We haven’t needed the medical portion, but having it be active at 100 miles from home, we love the peace of mind. The price for two of us is very reasonable and I don’t think it’s gone up.
Review by Shyrla1 month ago
The best investment I ever made was buying the annual travel insurance plan. Of course, no one wants to use it, but after I broke my ankle in Guinea, and needed to be transported safely and quickly home to Kentucky for surgery, Roam Right came through. I had to cancel the safari I had planned, but again, the insurance helped ease the loss with reimbursement of most of the cost of the tour.
Review by Ljoebov Ramoneda1 month ago
They paid our claim in a timely manner.
Review by Valiulis Galam2 months ago
Everything went well...did not have use the insurance so that was a good thing. It was easy to get signed up.