***For all who left good reviews, I implore you to double check your tax filings or have another professional do so. If R&G Brenner made a mistake that causes you to owe interest and penalties, they will not refund you for that nor your preparation fees.***
Dennis Grogan made a mistake on my 2018 return. It was quite an egregious oversight, though I understand accidents do happen. What really has me concerned for other clients is that it was only my own thorough review of my return months after it had been filed that caught the mistake. In addition, the company's response was extremely lackadaisical, uncoordinated and downright rude. I reached out to Dennis several times over the course of a month questioning the discrepancy with no response. It wasn't until I contacted corporate that I received a response. The issue was resolved through an amended return, which resulted in me owing additional taxes as well as interest due to the original error.
As a follow up to my lack of faith in RGB's return preparation, I requested that a new preparer review my previous three years returns to see if there are any other issues. His process let me with even less faith, as I received a call saying "someone asked me to look these over, what specifically do you want me to look for?".
To add insult to injury, the company's management was incredibly rude throughout this ordeal. Here are a few email excerpts from Louis Arena, General Manager (keeping in mind that I was the one who found their error months after they had submitted a faulty return on my behalf):
- "Your current tax return was amended, as you stated, therefore that issue has been corrected and no refund is merited. I am not even going to entertain the premise that we should pay for a 3rd party to redo the work we have done that is correct. If there is something specific with the prior year returns you want to review with us please let me know what that is."
- "The tax liability and interest is your responsibility, so there is nothing for R&G Brenner to do. In prior emails you were insisting that you were going to find another CPA firm to do your taxes. I strongly encourage you to find that firm and take your business elsewhere. Too much time and effort has been extended on this issue"
Although the company refuses to refund my preparation fees or interest penalties and reimburse me for a third party review of previous years returns (which I still worry could have similar issues lurking), my biggest concern is that ***hundreds or thousands of other R&G Brenner clients who don't review their own returns may have similar undiscovered issues in their returns and may owe a lot of taxes, interest and penalties to the IRS (which R&G Brenner will not reimburse).***
Review by Favonius10 months ago
Anna she is best. I recommended everyone
Review by Jaybaws11 months ago
Herbert Waldhauser has been my accountant for a number of years and my only regret is that I did not meet him sooner. He is always equally up to date and knowledgeable on all the tax laws. Moreover, I think I am most impressed with his fluency in tax code changes. Lastly, his bedside manner is both patient and warm. 5 stars all the way!
Review by GuestRichard1 year ago
Honest, trustworthy, thoughtful and adapts to ensure that you get the best bang for your buck in addition to the best experience!
Review by Breshahna1 year ago
Considering the fact that I needed my taxes done in a hurry, Mr. Collett at the midtown location was very fast and accommodating.
Review by LowriB1 year ago
Have been going here for years and they really know what they are doing. Year after year my taxes are completed correctly and efficiently the first time. In addition, the office atmosphere is great and they treat you like family !!
Review by SandeepC1 year ago
I went to R & G Brenner based on a recommendation from a friend who also recommended I speak with Kimberly Leed. My friend was accurate with her assessment. I was more than satisfied with Kimberly’s professional and friendly attitude. Better than all of that she was very knowledgeable of the tax codes and necessary preparation of my tax returns. I was in a very scary situation walking in but I walked out with a solid resolution, feeling at ease and confident that I had chosen the right person/company to handle my problems. I highly recommend the services of this company.
Review by Scentimental1 year ago
Prompt top notch tax preparation services that are both highly personalized and supported with a sophisticated back-end digital platform. You’re not going to find this level of tax preparation service for the price anywhere.
Review by Slavica1 year ago
Great service, easy appointment booking options, knowledgeable people.
Review by Eydna1 year ago
Always cooperative and efficient, particularly given the fact that I live overseas. Appreciate the consistent and straightforward work.
Review by Melwin Derrow1 year ago
i have done my taxes myself for the last 10 years, this was great
Review by Hanx Heidbrider1 year ago
very helpful was bill minovich and Debbie exceded are expectations
Review by Casuarina1 year ago
R G Brenner have prepared my taxes for over 20 years and I have nothing but praise for this organization that is beyond comparison. The staff and my personal tax attorney, Jerry Collett, always take the time to examine what my best options are in the most professional and timely manner.
Jerry is incredible knowledgeable, objective and personal, and he always gets back to me with any questions I might have no matter how busy he is.
Thank you R G Brenner for always being there for me.
With much gratitude,
Review by Jiratorn1 year ago
I have been using Barbara's Service for over 15 yrs now and she is worth every penny. Always professional and respectful service. I highly recommend her service. Thank you!
Review by Dadria Derrow1 year ago
My experience was great. We parked outside of the building which is no parking area and the street sign was not visible. The young lady working the front desk ran outside to warn me of the signed and saved me from getting my car towed. This was the start of a wonderful experience. It started with her. Thank you.
Review by Tinamol Feter1 year ago
RG Brenner is well-represented by Herb Waldhauser. As an American currently working overseas, I've had challenges in retrieving earnings documentation foreign from employers in a timely manner. Herb has always been able to prepare and file quickly, regardless of the challenging time frames I have posed.
He communicates well, which is critical when corresponding from several time zones away. I recommend Herb and RG Brenner with full confidence.
Review by Gausdy Frejman1 year ago
Alan from the Pennsylvania Avenue office in Brooklyn is one of the best accountants I know. He has been doing my taxes for over 5 years. Alan takes his time with clients and provides excellent customer service. I will continue to patronize him and recommend family and friends to him.
Very Satisfied Customer,
Review by JeremyW1 year ago
Very professional. Very easy. Would use again.
Review by TimWoodward1 year ago
Always respond quickly. Brian is my favorite. He's been doing my taxes for years. Very helpful.
Review by QueenE1 year ago
MS GARCIA DID A GREAT JOB WITH MY TAXES
Review by Craigard1 year ago
Kimberly Leed did a great job on my taxes. she was professional, knowledgeable.
Review by Abundio1 year ago
After joining an international organization, I needed specialized expertise to prepare my tax return. Thankfully a friend of mine recommended R&G Brenner. My tax preparer, Mr. Rene Garcia, knew all the procedures from beginning to end and was very helpful throughout. Looking forward to having them take care of my taxes in the coming years.
Review by Shaokyi McRoskey1 year ago
Herbert Waldhauser has been my trusted accountant for four years now. I have a small pastor business, and the assist me in filing both my personal and professional tax information. He has assisted me in identifying appropriate exemptions and ways of minimizing the amount owed in ways that have been in enormously helpful and a great relief. I am very grateful for his service, reliable attention and care.
Review by Gjoni Ratauskas1 year ago
Craig was very straight forward and helpful. I will definitely be using his services again in the future.
Review by VicQ1 year ago
I was accommodated by Yvette and she was responsive and did a good job.