I ordered more than $1k worth of merchandise, including a multi-item set of sheets. Although all items showed as in-stock when I placed the order, five items in the sheet set were noted as backordered ("will be delivered on or before X date") by about a month in my shipping notice. Given that this was a set of sheets (not useful if the entire set is not available), I called to confirm that they would indeed be restocked. I was assured that they would be. The day before the stated "on or before" delivery date for the backorder, I still had not received any shipping notice. So I phoned RH and got a remarkably dim service rep. I stated (clearly) what I was calling (backordered items, delivery "on or before" due date tomorrow, no notice of shipping, etc.), and she pulls up my account, hems and haws, puts me on a long hold, comes back and continues to say "hmm, huh," as if it's the biggest puzzle in the world. Really? I ask her, point blank, why she is so puzzled. She says, "Because you ordered multiple items and some of them were not delivered." Oh...my...god. I ask for a supervisor, wait on more seemingly endless hold, only to be told that "the items are being pulled from the shelves right now." Right, so RH dropped my backorder, obviously. She says the items will ship within 24 hours. She goes out of her way to avoid admitting that RH screwed up. Even though they should have sent me a notification that the backorder was delayed (of course, the real reason they did not notify me is that they dropped my order, but she does not admit this). I push her on the matter annoyed at further delays and she says that it takes 24 hours for the items to ship and then 7-10 business days to arrive. Excuse me? I am supposed to wait another two weeks? I suggest that she might expedite the shipping. She say she will look into that but probably can't do it because the items have already been entered into the shipping process. Really? She already told me the "items were being pulled from the shelves right now." It's all a bunch of BS to cover up the fact that they lost my backorder and I will have been sitting on a partial order for more than two months before I receive the rest of my items. How do these folks stay in business? I certainly wouldn't order furniture from them.
Review by Mooni Banica1 year ago
I was impressed with my purchase and the way it looks. The quality is good, but I wouldn't say amazing. Overall they have very cute things, but maybe the price could be a little lower so it makes sense with the quality.
Review by Melchiade2 years ago
RH's new member "club", is an insult to any RH credit card holder. They're asking you to pay a yearly fee to save up to 25%. Are you kidding me? What do you think the APR is on their credit card. Between this and the astronomical shipping fees, I'm shopping there a lot less.
Review by Takarah3 years ago
Ok, I admit my house is starting to look like an RH show room. Most of their merchandise is great quality. I have everything from furniture to bed linens. Shipping is usually a breeze. After many orders, we have had a couple of things we weren't happy with, but they have always been great to work to address the concern.
Review by Aboubakr Strake4 years ago
You would like to think that Restoration Hardware (RH) is a class store, perhaps like Nordstrom were customers and quality come first, but nothing can be further from the truth. My experience deal with their outdoor furniture and customer service. The outdoor furniture is of poor quality and does not appear to be what it seems.
Unlike other outdoor furniture cushions that you might have had in the past, their cushions are not waterproof and will absorb water like sponges when wet. Plus when you buy them you sign an agreement that they can't be returned. RH solution is to buy plastic covers for each piece at $100 + per cover. In addition the fabric they use, while like being Sunbrella is not as durable and prone to mold. They claim that there cushions can't be waterproof and meet there standards of comfort. really? Plus they say they have that disclaimer in on the website which may be there but try to find it.
The furniture frames are also inferior, while the designs look terrific, you don't get what you see. The furniture appears to have a teak frame but may only have a teak foot accent. The frames are heavy painted iron and prone to rust in area near the sea. Surely for what they charge they could afford to give you great quality, like outdoor foam cushions and aluminum frames or real teak. If you don't mind rust stains on your patio or soggy moldy cushions then RH will not disappoint you.
Review by Siante5 years ago
Useful site with very expensive services.
Review by Madihaa6 years ago
Currently, they are having a spring sale with 20% off. They always have some sale items, but right now it is a massive sale. They have very beautiful furniture.
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