I was recently informed by Christine D from customer service department this company would no longer allow me to purchase from their site as a result of 4-5 returns I have made and the last pair arrived to my home damaged. I returned the damaged pair which where not my fault and she informed me of this decision which i found disappointing and unfair provided the nice selection of glasses you had. I have never been treated this way, practically blamed for damaged glasses. She advised me given the history of returns and the last damaged pair i was not suitable to order from them again.
Your site states:
A No Questions Asked Return Policy
A good return policy is one that’s easy to understand, so we kept ours simple: If you’re not happy with the frames you order in the first 30 days, send them back.
That’s it. We stand behind our products, so there’s no fine print, no questions you have to answer correctly to qualify. If you don’t like it, request a return label and then mail it back.
We’ll Pay for Return Shipping
If you live anywhere in the United States, return shipping is absolutely free. We use the United States Postal Service (USPS) so if you decide to return your frames, just box them up, print out and attach the return shipping label, and then drop it in your mailbox or local post office.
This is obviously not the case. Christine mentioned you reserve the right to terminate someones account. I do not see that anywhere on your site.
I do not wish to have my account reinstated however create an awareness this is a bad business practice, certainly not one with a sustainable future given the competition.
To all customers: Be careful when ordering for this site. You are not a customer. You are a number. Any Business who makes such claims as:
"That’s it. We stand behind our products, so there’s no fine print, no questions you have to answer correctly to qualify. If you don’t like it, request a return label and then mail it back."
And does not keep there word lacks integrity and does not deserve our business.
ReadingGlasses.com is rated 1.0 based on
Trust Mamma Reviews
Our reviews are aggregated from multiple sources to give you the best overview about readingglasses.com.