I have owned 2 mice, headphones and a mousepad from Razer, guess how many have worked for more than a year, if you guessed 1 you'd be right but based on my experiences that mouse will die within 2 years anyway.
They have not honoured warranty once, and I will never buy anything from them again, if you are reading this please go buy corsair gear, or almost any other brand, don't get pulled in by the marketing because that's all they have to offer
Your warranty will not be honoured, you will be treated like trash by support and anything you buy will break within a year or 2
This company is disgusting and I am so disappointed in myself for continuing to buy garbage, but not honouring warranty was the straw that broke the camel's back, if this review stops one person from giving these crooks money it's worth my time writing it
Review by Rugile1 month ago
If you ever expect to use Razer customer service, think twice before buying anything!! It's taken over 7 months and shipping my laptop 5 times to resolve a simple battery replacement. During the entire time, only one thing has been constant, their customer service is BAD.
In my case, Razer dropped my laptop and when asked to do something about the 6 month delay they had caused, treated as if it wasn't their problem. I wanted to stay positive, but it was very hard when they:
1. Dropped my laptop denting it;
2. Installed my monitor on crooked;
3. Used a bad battery that held less than 1 hr charge;
4. Installed my monitor on crooked a second time;
5. Each repair took a long time causing more than a 7 month process;
6. Still made me pay for the service!!
The worst part is their communication. Messages will go weeks before a reply if you get one at all. And in my case, most replies were form letters that didn't deal with my issue.
I asked for a refund on the battery replacement especially because of the time wasted, but the only thing they were willing to not use a form letter on was why they wouldn't refund me.
I was really excited about buying another laptop once my current one got old enough, but after this experience, definitely will not!!
Review by NatandFred1 month ago
Bought a Razer Blade 15 which had an annoying flickering issue due to its hardware configuration.
Reported it to their 'support' and took over a month to get the issue acknowledged, was then told they have no idea when a fix will come.
So I chased it up and kept on being promised callbacks that never happened and twice I was asked to call back to find out the only supervisor is now on 4 days leave which they obviously knew would happen.
I gave them a workaround which they would need to supply me with one of their eGPU's but considering the cost of the laptop and lack of resolution / fix and let down I thought it would be fine, the request was denied yet still they have no idea when a fix will come and expect me to put up with the issue, shocking!
I then asked them for a refund, that was weeks ago, apparently the refund request was still with their 'teams'. They must be located in Mars or something given the comms delay!
I ended up getting rid of the laptop myself after months of being messed about. They charge a premium price and take full advantage of their customers giving them to run around, avoid, avoid and avoid again, simply the worst experience I've ever had with a company.
Review by Kimwanis2 months ago
Support is very unhelpful, doesn't respond to emails (I waited over a week!) and the live support constantly drops and I have to re-explain everything.
Review by Obehi Mully2 months ago
I bought a Goliathus extended mouse pad and it then began to curl and warp around the edges and wouldnt sit flat on any sides and it progressivly got worse.
I did a warranty directly with Razer and they told me to just sit something heavy on it for a few hours... (tried and did nothing) I have since returned it to them to be replaced and the tracking has it as delivered to their dc but they have now gone silent on me, I have sent 2 emails and even generated a second enquiry asking them to reply to the emails and still nothing.
I would never recommend this product or to anyone and suggest purchasing another brand. Verry dissapoiting for a "Premium Product" and can’t believe How garbage their lever of service is for a organisation of their size.
Altough other products of theirs are great, I will never buy another razer product again as their customer service horrible.
Review by Dhil2 months ago
WORST CUSTOMER SERVICE EVER. They are so bad that Comcast is actually "ok" by comparison. Yeah - not kidding.
I have been buying their gaming mice and computer headsets for years. In fact, I bought 4 HEADSETS in the LAST 3 YEARS.
The latest headset - an Electra V2 USB has a replaceable "plug-in" 3.5 mm microphone. This has really gone downhill. The rest of the headset (audio) works.
Note: their headsets have a "2 YEAR WARRANTY". Good luck actually getting any service on a warranty item!
At this point, I have gone back and forth over and over with Dandy at Razer "Customer Service". There is NO SIGN that she actually READS ANYTHING I send her.
I have provided proof of purchase over and over, along with make/model, etc.
This "Dandy" girl just keeps sending me "sorry to hear that - fill out this list". Asking for the same info I already gave several times.
The best part? She keeps asking for a "serial number" - THERE ISNT ONE ON THE PRODUCT, and either a video or photo of my product. Apparently, it doesn't matter that I have provided PROOF OF PURCHASE.
So, CLEARLY RAZER is NEVER going to help me. All these 1 star reviews make a pattern!
Hey Razer guess what? This was my LAST PURCHASE. I AM DONE WITH YOU!
I ordered a replacement mic from China for $1.50 on eBay. Once the rest of the headset goes, I'll get a G2000 headset (generic) for only $12.
NO MORE RAZER FOR ME!
HEY RAZER - i know that you will not do anything to help. But here's my case # 03250915
Review by Creshayh2 months ago
i really love Razer but synapse 3 is awful,
every little update istall too long,
he switches off and on my usb i have no sound even internet (USB) crashes and lets me wait a long time until I can use my pc.
Review by Cosenza2 months ago
I bought a razer blade stealth 2019 laptop in Feb. Used it for about 3 months only and it stopped charging completely so I send it to service in aug. Brought down the laptop personally since the other option was through FedEx.
Customer service attitude = horrible, offered to pass him my charger but was rejected and he then was told to wait for 3 to 5 days yet I received an email confirmation stating 5 to 7 days.
I have to collect it myself again because they were charging 20 to send back the laptop.
When I received my laptop back there was a dent on the corner, sadly the laptop wasnt fix, wrote back again, they claimed they fixed it but it was my charger problem.. then they gave me a whole list of instruction to fix it myself.. even when I had told them twice I am stuck with the laptop not charging properly.. till today I am still stuck with a malfunction laptop and razer expects me to fix it myself.
The whole situation is just depressing and I regretted not going for a mac or a MSI (since they cost similar) initially. I though to give razer a go but was a freaking mistake.
Review by Cryian2 months ago
RMA experience is RIDICULOUS. They expect you to send your product back, wait an undisclosed period of time (I later had to SQUEEZE out of them that it'd take close to a MONTH to replace) with no device and no money back. What do they expect someone to do without a keyboard or mouse or headset? I don't have multiple of these devices because if I did, I wouldn't go with razer! Absolutely insane.
My favourite part was where they said it was like this because it's always been like this. They also freely admitted their departments do not talk to eachother.
Absolutely unacceptable. I advocated for this company for years and I finally put my foot DOWN.
Review by Eshkar Girault2 months ago
headset never worked for more than a month without issues ,always something with synapse , plus the kraken ear cushions have squeezed so much foam in the stitching pops out after not very long ,pc could never the headset would always need unplugging , the worst experience i ever had and not worth the stress that come with razer trying to blame your pc instead of their crap software
Review by JBetts2 months ago
I've been trying to buy a Razer 15 for a week now, but the checkout system is extremely flawed. It won't accept a variety of (real) phone numbers I've been trying to provide, and even when I've been able to get one of them to work (they work sometimes and not other times !), I can't checkout. I've tried using FOUR different debit/credit cards and Paypal to order my device, but the transaction has been unsuccessful each time. Called my bank, everything's good on their end. Tried to use the Razer customer service, only for it to take 30 minutes for the employee to tell me I needed to set up a call between my bank, Razer, and my credit card company, OR give them my employment details, in order to buy the computer. Be prepared for a LOT more trouble than it's worth when trying to buy anything from their store, and confusing and somewhat troubling "help" from their support staff.
Review by ZLewis2 months ago
I want to give my laptop for repair. It has been a week or since I reported the case to razer blade. Still I dont know where to send the laptop. The service is very poor.
Review by Yeren Kekec2 months ago
I ordered a Mouse not long ago through Amazon. After not even 6 weeks the Mouse alrdy stopped working. I sent their Support a message about it, they told me to send it back and i will get the product replaced. This was over 3weeks ago!!!
I still haven't received a new mouse, which caused me having to buy a new one because i simply need it and cant wait ages till they replace it. When asking when it will be delivered i just get told to be patient. Also some Tickets i sent didnt even get answered.
Can't recommend buying from Razer at all, surely won't be buying a product off them again....
After waiting over 4 weeks now i got told the replacement was sent, but apparently the package got lost. If im gonna be completely honest i think they are just stalling even more time and it hasnt even been sent yet.
Update: They just admitted that they didn't even sent it. Basicially stayed home pretty much all week so theres someone home to accept the Package when it didn't even get sent eventhough they emailed me saying it was sent!!!
Review by GoatKing3 months ago
I bought a Razer Electra V2 USB Headset less than a year ago on Amazon. The microphone has gotten really bad (I use it for Skype, etc).
The microphone itself is a removable "plug" type with a 3.5 mm connection, so I figured that it would be easy to replace, right? Nope!
So I did a live chat with Razer Support. After going back and forth providing info, and waiting several times, I was finally informed that "REPLACEMENT PARTS are a DIFFERENT SUPPORT DEPT".
OMG Are you kidding me? Then WHY WOULD YOU KEEP ME ON WITH YOU FOR ALL THAT TIME WHEN IT WASN'T "YOUR DEPT"?!
I have now been waiting over half an hour for the "correct online chat for replacement parts". Frankly, I have no confidence that I will ever be "connected with an agent" - since there is no notice about my place in the queue.
HEY RAZER - if you are interested in helping - here is my info:
CASE # 03250915
ISSUE: Need replacement boom microphone
Model: Electra V2 USB Headset
Original order Oct 25, 2018 on Amazon.com
Review by Toosdee3 months ago
I purchased a Deathadder mouse in Office Depot in Cancun, Mexico and after 6 months of use the left click button broke so I tried to get the a replacement from Office Depot to my surprise they only have 7 days warranty, so I searched for somebody in charge of Razer in Mexico, a Distributor gave me the name and cell phone number of Manuel Gómez ; after talking with Manuel took 1 month for him to deny replacement stating it wasn't factory defective! Note that the mouse plastic broke due to poor quality materials ; So I decided to contact Razer U.S and. after a couple of months of emails a Senior technician deemed the mouse as factory defective and asked me to get in touch with Manuel Gómez in México City it's been 2 months and Manuel supposed to replace mouse but lie after lie he doesn't solve the problem, Razer Representative in Mexico City doesn't even answer my messages or calls, he lacks quality customer service. Shame on you Razer with no support for Mexican gamers.
Case number 03039888
Review by Rasene3 months ago
First of I had some sensetivity problems, which took hours to fix but finally worked out. I would still have rated it 5/5, atleast 4/5. But then my razer naga chroma 1 button stopped working properly. I contacted them about it and it took a week or so to get it all done. I got it my email that told me what to do to receive some kind of replacement. when I looked into the email I contacted Razer live because the email was absurd and hard to understand. Like, are you faaaaking serius? Am I supposed to cut my cord before you have even confirmed that the mouse is replaceable? So what if my you decided that this dose not fit into the warranty? I don´t have a mouse at all? But I ignored that since I was so confident this was gonna get replaced since it is a real issue that can´t be removed and need to be replaced. T.his was the most stupid thing I´ve ever done. I know you guys think I wound up not getting a replacement, but I don´t know that yet since I´m still waiting over 3 weeks later about an answer. I still believe I will eventually get a replacement, but what if it I don´t am I supposed to buy a whole new mouse? Anyways, it had been 2-3 days after that chat that i provided all the information needed for the case. I contacted them on a wednesday in week 1 (the first week) asking them how´s it going and all that. At this time I had both responed to the email with all info and provided it through the chat supports. I asked if I´m supposed to do anything more or if I should just wait. He told me that I had provided all the information needed and that he would put some kinda dreamteam on the case so it would be done in 24-48 hours. Sounds great I said and left the chat. The Friday came and went, but no email. I waited all monday (week 2) too until I contacted them again. This guy told me that it should take a maximum of 5-7 days in total and said nothing about the other guys "promise". This guy assured me that he would personally follow this case to make sure everything happened right. Now it is the thursday (week 3) and I contacted Razer support. I was told it normally takes 2-3 weeks, which makes 0 sense since there is so little information provided to look through.
I´m now frustrated that they all sound so good in the live chat knowing they can say whatever without anybody doing anything about it. "I will personally follow this case" my asssss. Razer support asks about ur day and all that nice stuff but when you say goodbye they do nothing. and the next time you ask them about it they act like they did nothing wrong. Anyways I will ofc report the first guy who told me 24-48 hours and the second guy who is in a grey zone. he might follow the case, what do I know. But it has been more than 7 days, 8 in fact. And I saw some comments on your reviews with Razer saying that they are so sorry about this and so on. Well it´s all bs The service seems like a 5/5 but is actually at most 2/5 which makes me more frustrated.
Review by Ponlawat3 months ago
Here's some feedback:
"Considering that the mouse charges on the dock completely fine and functions perfectly in wired mode but doesn't charge, we can safely conclude that the internal charging sensor for wired charging isn't working properly anymore. This may be a good thing though as charging the device wired sometimes overcharges the device which leads to the battery bloating in the future. Normally we would send a brand new device as a replacement if the device was still in warranty.
RΛZΞR | Drjimmy"
Thanks Jimmy for concluding that my really expensive mouse has a faulty poor quality part that has rendered it nearly useless (wireless only lasts a few hours which is why I use exclusively in wired mode) and that I should feel fabulous about my defective part because it could have fried the battery and oh hey bummer, we'd normally just send you a knew one but oh too bad it's out of warranty (sucker).
This is the very kind of poor quality product especially given the price and the rubbing it in my face that I'm screwed that guarantees I'll NEVER buy a Razer product again, ever, and certainly won't be recommending them. To think of all the money I've spent on Razer products recently, I guess you guys have made out like a bandit. You could have offered a refurbished unit as a replacement, or a board that I can easily replace, a major discount on the Trinity, something for a customer that has purchased a lot of products from you instead of basically telling me bummer for you, too bad so sad, regards sucker.🤬
Review by AnnetteTaylor3 months ago
Really quick to place order with for a great phone. Would definitely use them again.
Review by Galit3 months ago
I've seen other reviews saying that Razers customer service is really bad but personally, I have a completely different view! My right mouse button on my Razer Basilisk started to double click and this would be annoying especially in games. After emailing Razer about the issue and testing out a few of the things they told me to do, which ultimately didn't end up working, they were happy to replace the product under warranty and did so fast and efficiently. Within 24 I received the return label and I was able to send back my mouse the next day. I am now waiting on my replacement unit but so far everything has been handled very professionally! I can definitely say that Razers customer service is not nearly as bad as some other companies.
Review by CGermino3 months ago
DO NOT PURCHASE FROM RAZER.COM
I have never had more difficulty purchasing a laptop. First I tried to get the student discount using the website, but it simply does not work. So I contacted customer service, which is only available in live chat... I couldn't even talk to a person. After an hour on the chat I ultimately did not receive a code, cuz their "system was being slow". Hours later, I received an email with the code but by that point the laptop was out of stock. Fine. I waited for the laptop to be back in stock for about a day, and when I finally went to purchase the laptop the code the customer service representative provided didn't even work.
So I waited for customer service to open up again and tried to get a new code. The customer service representative told me that she had provided me with the wrong code the first time, as it was for peripherals, not devices. Even though I made it very clear that I was trying to buy a laptop. For some reason this time she was able to get me the code immediately. Checked the site - laptop out of stock
Waited another two days for the laptop to get back in stock again, and finally was able to place an order!! maybe?? The order form is very confusing and took me much longer to get through than it should have, and when I finally clicked place my order... nothing! It just sent me back to the product page. No email, no confirmation page nothing. Just $1530 pending on my account.
I contacted customer support when it opened up the next day, and I convinced them to let me talk to a real person. It turns out this is a common issue with their system, so its pretty much completely broken. There weren't able to refund the money or find my order or anything. They told me the pending transaction won't go through, but I have my doubts.
Needless to say I will not purchase another Razer product again, the fact that they cant even figure out online payment in 2019 is ridiculous. I can't state this enough. Ive been trying to give them my money for a week now and they can't figure out how to take it! F***ing ridiculous.
Review by Hamere3 months ago
DO NOT. I REPEAT DO NOT BUY FROM RAZER!
As a first time customer I am disgusted by their support. 2-3 days to get a single reply. I feel they are delaying my issue just so it is extended past the point I cannot return the laptop.
Razer Blade 13 Stealth 2019 USB C ports are cheap rubbish. Power & USB drives keep disconnecting on each of the USB C ports. All I keep getting to fix is please send me MSinfo and testing emails to fix a now resolved BSOD graphics issue from a bad driver.
If I breath on the power cable... disconnect... Truck goes buy... disconnect... Fly lands on cable... disconnect... disconnect... disconnect...
It's been almost 3 weeks to get support for a brand new laptop. They will just give you the run around. Once you have the Laptop they don't care and will just fob you off!
Dell support is 10000% better!. Alienware Laptops may not be as sexy, but they sure do work and don't melt. Seriously Razer... 100C on 3 of the CPU cores running at only 1.7Ghz on a 4.6Ghz Turbo Boost laptop!. Looking for a high end gaming Laptop, go with Dell's Alienware. Want some toasted marshmallows… go with Razer.
UPDATE:- Don't believe the cut and paste reply below. Razer still did not help and just ignore. AVOID!
Review by Patrizia3 months ago
Only gave one star to be able to leave a review. They need negative stars. I've never had such trouble trying to make a purchase before, i mean never. In short, after hours and i do mean HOURS of live chat AND on the phone. Followed insructions to the letter, still not able to make purchase. Save yourself the trouble and do like i did and go to Amazon. I'll have my new computer in a few days. The slightly more in cost is well worth not having to deal with them!!!
Review by JohnToon3 months ago
If it was an option, I wouldn't even give 1 star!
Terrible service - I have the Razer Mamaba wireless
mouse, and all I wanted to do was purchase a charging
cord. After e-mails back and forth they told me I should
just "purchase a complete new mouse" as they would not
sell the cord separately.
I replied to this e-mail with more questions, and when they responded the next time (to again tell me they wouldn't do anything) they sent
me a link to their "headsets" so I could purchase a replacement.
Again, obviously they had not read my email where I gave them the name, model # and serial # of the mouse I needed a cord for (NOT
At the price of their products, they should make replacement parts available!!
Review by MAhearn Melanson3 months ago
Bought a Razer BlackWidow Elite 2 days ago. First unpacking impression was good, keys seemed responsive, lighting working etc.
However, by default, keyboard is changing color every minute or so. Drives you nuts if you use it for work. Trying to change that, found that there is no key combination to change it to static or something! You need to use Razer Synapse even for that simple task. OK, let's try it that. And then the nightmare started. It would not function properly period. You install it and does not recognize the keyboard. You reinstall, disconnect the keyboard, connect it again and it will see it.Have to open an account in their site just to change lighting! Try to change the keyboard lighting through that, it will freeze and go to 100% CPU for minutes on an i5 4 core! Try to save that lighting change to the keyboard profile always fails. Not only fails but after trying to save profile, media keys and volume knob stop working! Tried to contact their 'support'. Oh, you cannot save lighting profile on the keyboard they said! You can only save macros ! It seems that 'on board memory' cannot hold 4 bytes for a static keyboard profile! Well done Razer.
So, you have to use Razer Synapse always, connect to net, occasionally freeze whole PC or disconnect keyboard, lose media keys/volume knob and consume a nice 300MB of memory at minimum configuration to set a color ??? Word or Outlook for example consume 60 to 80MB. By the way I offered a Teamviewer or so connection to their support staff, in order to see the problems and denied saying we don't do that. Really ? Is that IT support ??? Instead told me to check if my PC needs update and remove and reinstall Razer Synapse. Great help I can say, I was so obliged.
So, I lost 1 day of my time, just trying to solve Razer keyboard problems.
I am a software developer for 36 years, I value my time above all and consider the whole Razer approach and ineffective support totally wrong. Not to mention amateur programming in Razer Synapse, I would be totally ashamed to present something like this to my clients. A keyboard is a keyboard and should function properly without any drivers, everything else is just hype and excusses.
In the end, just returned it and relaxed with my older mechanical keyboard, which functions properly without any need for software.
Review by Comik3 months ago
I only have a blackwidow keyboard from them and the only thing i can complain about is that one of the switches on the space key broke after a couple of years. Other than that I love my keyboard and I love razer as a brand, especially because they target both males and females with their products. Do you realize how hard it is to find decent gaming gear that does not look like crap!? Their pink and white stuff is awesome!