I would like to give an experienced review as I have been a glazier for over 20 years, here in Ireland and North America.
Recently I spent 3 months installing these faulty soft windows around the Munster area. Handles and hinges need a lot of servicing It’s a shame really because they are supposed to be selling you a top quality Scandinavia made window instead you are getting a poorly manufactured product made by cheap labor in Gdańsk Poland. The glass is also not up to code in ireland.
If you are thinking of buy and installing these windows in your home my advice would be to look around as there are far more superior products on the market for similar price range.
Review by Tsakiridis Atarof6 months ago
Had some really disappointing and long drawn out problems with Rationel Windows. We're now 12 months into this process of trying to resolve but still little resolution on the horizon. General problems of quality finish, split timber, flaking paint, contamination within the paint now showing through as discolouration, there are no friction hinges although these were sold as having friction stays. Biggest problem to date is that one of our sashes fell out and we had to get a glazing company in to complete and emergency repair. Our experience from all these problems, we would not recommend Rationale Windows.
Review by Lumo8 months ago
We put rational windows & doors in our new build in 2017. We had to have the service team out twice to replace the safety latches. We are still waiting on them to sort out the issue with our back door. Every time it rains, the water runs off the door and into the house when opening the door. So much so, that I have to keep a mop & bucket at the door. Very disappointed that this fault has not still been sorted by rational. The lady (I won't name her) in the Dublin office is very unhelpful. Any time I've made contact she makes me feel like, " I just don't want to know about your problem". I wish I could post a recording of the fault on the review as other people may also have the same problem.
Review by Sagay9 months ago
Windows rattle on friction stays.
Doors open in and the frame is only 25mm so not enough space for plaster on reveals.
1 door came damaged.
When I complained I was basically told it was tough and they would not offer a solution.
Avoid if at all possible.
Review by Mobilesilver1 year ago
We chose Rationel to replace most the windows, including French doors in our old stone cottage in County Kilkenny which had been last renovated in about 1992 with single glazed windows. We knew the sort of thing we wanted , with double glazing and timber being a priority. Their showroom in Cork enabled us to see the range of what they did. We chose the aluclad exterior on timber because of the exposed position of the house and we were able to look at the full range of rall colours to choose what suited us. They gave a full quote initially on our measurements. Their fitter came when they said he would and checked the measurements and the adjusted quote remained reasonable. We accepted the quote in early September and the windows were ready in early November. We agreed a fitting date and their fitters (not the same one who measured up) did a 3 day turnaround arriving each day at the crack of dawn and clearing up each evening. Shortly following fitting we needed an adjustment on one of the windows. We rang and their fitters came promptly and sorted it. The office staff and all the fitters were friendly and professional. The windows themselves have made a noticeable difference to the internal temperature and have been admired by friends, including the previous owner of the house. The safety catches are a bit fiddly, but they wouldn’t be safety catches if they weren’t. Hopefully the windows will stand the test of time.
Review by Bafford Ngampayoongpong1 year ago
Super service 👍
Review by Glebitty2 years ago
Absolut god kundeservice!
Review by SerenityDiva Dagcilar2 years ago
Review by Awash3 years ago
RATIONEL solved the 4 problems we identified in the AURAPLUS 2016 Windows and Windows-Doors therefore it is only fair that we change our review from 1* to 4*.
-RATIONEL took notice of the problems identified, went back to their R&D department and introduced a specification change in their product to provide us with a solution.
-RATIONEL listened to its customer's comments and made an effort to improve its products based on customer's feedback.
-RATIONEL provided all these fixes free-of-charge and in a timely manner.
Rationel Vinduer is rated 3.0 based on
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