The worst bank ever. Avoid it. I have my current account in three currencies CZK, EUR and GBP. They blocked my credit card just because my balance on CZK account was insufficient for minimal repayment (100 CZK short), despite having 500 EUR on EUR account. So they just simply blocked my credit card. I would not be bothered that much if I was not living abroad and desperately needed to use my CC. My debit card was blocked already because of fraud transactions and so I ended up being abroad with no card and money! When I tried to fix it from abroad they advised my CC will be unblocked in 4 working days! As all is done automatically etc. How come? I cannot understand this customer service. They did not help me at all.
As soon as I am back from abroad I am cancelling the account with this bank and never again.
Review by Kullen11 months ago
The worse bank and customer service I have ever seen, they don't respect people, I have been constantly bullied by phone, they try to solve their issue with threats, they blame a customer for their mistakes, they never assume their responsibility.
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