Got a saddle post last minute bc. my new bike didn't ship with one. Read the reviews after I made purchase and was quite concerned I'd thrown out my money.
Fortunately, this went extremely smoothly.
Not only was the price really good (italian brand, carbon post, I'm not a casual rider), but it arrived at my house 3 days later without paying beyond most basic shipping (which was still like 12 bucks or so, but whatever).
This will now be my new go to place for bike stuff that I'm ok to buy online.
Review by Pingchun Dores1 year ago
I order online a TYR wetsuit size m and I received the wrong size (small instead of medium) and also a SIGNED SALES invoice of 60 USD instead of 704,49 USD which i paid. Sales FRUAD! I contacted them immediately they asked me to send a tag image of the size then they apologize and also asked me if i could find someone to sell it or give it (have this via their e-mail). I returned the wetsuit via their fedex account they received the wetsuit and they never CREDIT BACK MY account. FRAUD 2 ......... BE AWARE.......they are a total fraud.... I have not item and not my money lost 705 USD.
I proceeding with an EU consumer rights case, police case, IRS case with USA for wrong representation and credit card fraud case as well.
Review by Adlington1 year ago
R&A is an amazing bike shop. Their reputation is something special, and it’s a good thing. Because it should have closed down a long time ago.
If you like being snubbed by an overly arrogant and disdainful staff, and a place where the customer is only there to pay through the nose, that is definitely the bike shop for you.
R&A has turned the table on its’ customers a long time ago it seems. Be prepared to pay for everything : $50 no matter what if you leave your bike in the shop, and since they are so “busy”, you won’t be able to avoid surrendering that “free money” to them. But if at least, the service was up to the highest standard, as their great marketing machine would like you to believe, all would be well.
But no, of course no. They are not even up to the task. They are so contemptuous, they mess up the easiest of jobs, because they are in such a hurry to take your money, and will demand that you praise them for the half-baked job they “performed” on your bike. They will even gloat at how diligent they were ( four days only, wow!!) to stick one seat post on your bike, when they did not even check it was properly secured. They are so unprofessional, it’s appalling, on the verge of being borderline negligent.
What could you expect from the greatest deceivers in the business? Listen to this one scheme they pulled on me : Supposedly a part had disappeared ( by the way free to them, a high end brand factory replacement part) and of course no tracking was available, so definitely lost for me. And they did not stop there, continuing with their dishonesty, they wanted me to believe their half baked lies. ( went back to inventory, oh no mailed it to you already, did not get it yet? Oh well, will get you a second replacement for the replacement part, right!!!). They probably sold the part and did not expect I would follow up on the search. They made sure to muddle the communications between them, the factory and me. The level of deceit is unbelievable, especially since they never admitted making mistakes, or trying to steal from me.
Conclusion: stay away from the most untrustworthy, unprofessional, petulant Highway robbers I have ever encountered.
Review by Natielly1 year ago
I have to say, they have a great selection but absolutely horrible customer service and support. Here is my story.
I purchased a Felt FRD from them in early November, everything was delivered as stated which was great.
After getting the bike built, I contacted them in early February surrounding two warranty/recall items (aero bar clamps and rear brakes). For a month straight I tried 7 times to get in contact with them. Once they wrote back stating they would need a few days and then never responded.
Eventually in early April, Sheila Cosgrove responded to my email stating she needed the serial number of the bike and the brakes. I provided her the bikes number within 12 hours. From there she said she would contact Felt and get back to me. Several weeks goes by, nothing. She wrote back the very end of April after I followed up with her multiple times and she said she would follow-up with Felt again.
Now it is May 22nd… since then I have tried following up three times with no response. I am heading into Ironman/race season and still have the fear of my aero bar clamps breaking or my rear breaks sticking… R&A is a bike shop, FELT states you must go through your bike shop to get parts… what can I do at this point? I am so disappointed in their absolute lack of regard for customer service and support… and now if something happens during a race that either impacts my results or causes serious injury… what do I do? Well… at that point, after months or trying… I hold them negligent.
Review by Kizzie1 year ago
Well packed, after sale super helpful .... If the price is good for you... just buy it.... they are trust worthy.
R&A Cycles is rated 3.0 based on
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