Horrible experience closing an account, see what they say when you request a cancellation and be aware of their bad practice:
"I'm sad to hear you are leaving Rackspace especially after years of our business partnership. I must inform you now that Rackspace does require a 90 day written notice for cancellation as stated in the Global Service Agreement (GSA)"
Review by EndelxBlack2 years ago
Rackspace scammed me for the past 2 years. Slowly but surely, the started double charging me each and every month. I was paying about $150 per month when I started hosting my sites and databases on the sites cloud service.
Then in a few months, with the same traffic, my bill jumped to $300. Then in a few months, with the same traffic, my bill jumped to $700, and then, again in a few months, with the same traffic, my bill jumped to almost $1,000.
Then in the very next month, with even less traffic ( because it slows down during the fall time), Rackspace charged me $1,300.00!!!!! so within 2 years my bill went from $150.00 to $1,300.00!!!
Review by Thomis3 years ago
In light of August 2016 listings, RED:
www.spamhaus.org/sbl/listings/rackspace.com (running mailGun.com)
Rackspace Hosting / rackspace.com continuously sustains IP addresses rated up to "critical" amounts of spam during a 30 day period.
www.senderbase.org/lookup/org/?search_string=Rackspace%20Cloud%20Servers (bottom of page)
http://bgp.he.net/AS19994#_whois (Rackspace Hosting / rackspace.com)
Review by Sergije Pohoryles3 years ago
i hope they can work on improving customer service
Review by SeÃ±or3 years ago
employment application web site
Review by Shantivia3 years ago
Their customer service does not respect the privacy of their clients. Keep on asking on things that I specifically pointed to be confidential.
Review by Syanide Crisón4 years ago
top notch managed hosting and top notch customer service.
Review by RubendeTurner Litchman4 years ago
Actively ignoring spam reports.
Review by Rinja4 years ago
For dedicated hosting you really can't beat rackspace for their top notch customer service. I have tried the cheaper hosting --- you pay for it with blood. Stick with rackspace
Review by Customerlocal5 years ago
Prices for cloud services are all over the place. Rackspace has fair prices (not cheap) but great quality in terms of downtime, client services and support when you need them.
Review by Rickyjam5 years ago
Rackspace has the absolute best VM servers around and I am not getting paid to say this. I have used them for years now and they have always served me well.
Review by ACameron5 years ago
If you really know what you are doing, then rackspace is the place for the majority of clients IT cloud and hosting services. I do web design and send many of my clients to rackspace.
Review by Kitingal Sodré5 years ago
Excellent customer service, and would highly recommend Rackspace. I found them easy to work with, and a user friendly site.
Review by Siju Koukougnon6 years ago
Good user friendly. good experience.
Review by Adones6 years ago
N January 2010 we signed up with Rackspace and hoped for the best as our first experience with managed hosting with 800Hosting was a disaster. The switch to Rackspace has been a great improvement for us. We have been with them for almost a year and have NO complaints about any of our websites, blogs or databases we have hosted with them. They have delivered all that they promised.
Our first experience with managed hosting was with 800Hosting and they delivered NONE of what they promised. They had a great website with great promises, but were more than a disappointment. All of our fully managed websites went down due to a catastrophic failure with their server, and we had to notify them! They did not even know! We purchased monitoring 24/7 so how could that be? We had purchased a fully managed dedicated server so we would not have such problems. They lost valuable confidential customer personal data and almost all product images - gone forever. We purchased daily back up so how could that happen unless they did not provide what they promised?
As you can see, we were very skeptical and worried about our next host. Anyone can make a mistake but they were NO help making things right and showed NO understanding as to how being totally down for 6 days was impacting our business. That really was unbelievable in a web host, and based on their website not possible.
Since moving to Rackspace we have had nothing but peace of mind. They seem to appreciate how much our success depends on them delivering the goods. They provide monitoring, pro-active support, technical support 24/7, and improved server performance. They more expensive BUT NO down time, no data loss and no worries. This is priceless to us.
We wished we would have found Rackspace before 1-800-Hosting!
Review by Brawd Azhib6 years ago
Used them for many years and their service is great, expensive but great.
Review by MartynCant Gromlilch6 years ago
Good site with good service.
Review by Yusang Derrow6 years ago
Rackspace deliver quality and reliable infrastructure combined with phenomenal technical support. Great combination, great company!
Review by Oresha7 years ago
They know that they host malware, they don't care. I personally told them about:
Malware eggdrop which downloads the rest of the files:
IRC controlling server:
Review by Rajbir7 years ago
Been using Rackspace for a while now, still amazed at how fast their Cloud Servers are up and running after creating one.
Fast and easy to use control panel too.
Review by NewCreationMH7 years ago
First, Rackspace is a long time 'big player' in the web hosting industry. In fact, they are probably in the top 3. Many of these smaller shared hosts use Rackspace or SingleHop for their servers. To criticize them for hosting a few spammers, out of probably millions of accounts, is absurd. It is one of those things that will happen, especially with so many smaller companies reselling services on Rackspace's servers and networks. I'm sure they take abuse seriously. They are certainly not a host that caters to the 'bad guys', that's for certain.
Myself, I switched to Rackspace after dealing with an aging dedicated server that was far too expensive for the performance it gave. I had to do the setup from scratch, no pre-installed cPanel/WHM or such in the case of linux for instance, you have to license that. HOWEVER, server performance maxes out my ISP's capabilities, latency is cut in half, and I have no issues at present. Best is that the cost is lower than the previous physical dedicated server I had.
Response times to my 2 support tickets during setup was rapid, concise, and accurate.
Review by BintinLaye Kirczuk7 years ago
I'm using their CloudFiles CDN service - excellent quality! With it my web-site works x5 faster! :-)
Also tried their CloudServer (VPS server) - very good and easy service, deplays in seconds, billed on hourly, cheap and fast.
Review by Alerik7 years ago
best customer service ever! you call? they fix!
As it should be.