I am very disappointed with Prom Girl and the lack of leniency they have shown during these difficult times! We ordered two dresses in March that we needed for a wedding next month (June). We get told this month that the wedding has now been cancelled so I email CS to see if there is any way we can return the dresses for store credit as they have been sitting in the closet untouched and unworn. I explained how we didn't see the wedding cancellation coming from back in March or April and if there was any mercy on their part with their return policy during these difficult times. They were not helpful at all with our situation even though they said they would do their best to help during these difficult times. We paid over $500 and now that money is going to waste! I was told dresses bought in February or March were too far out to return but this was right before Coronavirus got bad and we were unaware of what was to come. Extremely disappointed and will not be buying dresses from them anymore with these absurd return policies.
Review by ScottieDobbins2 months ago
COMPLETELY DISAPPOINTED, NOT ACCEPTABLE! no refund will be issued for prom dress that is new, not worn, and still in the same bag it was delivered in. We are in a global pandemic and all activities are cancelled MOST PROMS WILL BE CANCELLED (ours is) for the health and safety of all people in our communities. Who would have known an unprecedented pandemic would have taken over the globe my daughter and I surely did not. Prom Girl should be ashamed for no refund will be issued for a dress purchased in February (who would have predicted this global crisis). My daughter cannot believe there will be no refund for a dress she worked to purchase. Prom Girl should be ashamed for being so heartless in a time when every single person in the USA is affected by the pandemic. COMPLETELY DISAPPOINTED.
Review by Lisa Jones2 months ago
I wish they had zero stars. I ordered 3 dresses, two were the same just different sizes and a third one just to buy since it was on sale. Apparently there's only a 3 day window to click the return button???? What kind of return policy is that. I ordered while out of town so I didn't even open the box till day 5!! I checked the return policy and it said free shipping and returns. Thought I was good to go...emailed them and got a response saying their offices are closed due to corona(whIch I understand) but their return policy is crazy!!! 3days?!?! Im keeping a dress, not trying to return everything. If they don't return my money I guess they won't be getting business from me anymore, which is ashame because they have really nice affordable dresses but I'd rather shop elsewhere Incase I can't try on the second I receive it.
Review by Idayne2 months ago
My daughter's senior prom was cancelled and her dress was unworn, with the tags on. After being unable to reach anyone by phone (offices are closed), I wrote an email asking for a refund due to the dire circumstances that caused the prom cancellation. I received an email back 5 days later that stated since the 7 day window of return had passed, I could no longer return the dress. Seven days after receipt, the prom was still on!
I had a few other dresses from another prom dress company that had the same return policy and that company quickly and very professionally handled the return. I have written the FDC about Promgirls' business practices. I hope no one orders dresses from this company!
Review by Bafford2 months ago
This company is so behind the times, they aren't cool, they have terrible quality in dresses, and they will definitely take your money and run, every last penny.
Review by Nevern2 months ago
Bought a dress for daughter with full intention that she was going to prom based on the schools recommendation. On May 19th, we are told that prom is cancelled. I paid almost $400 for a dress that my daughter will NEVER wear! I understood the 7 day refund policy but like i stated, there was not an intention of not going. Promgirl does not care about this at all and is not willing to return me my money, even during this financial crisis. I will NEVER shop or recommend anyone to shop with your stores again due to your lack of compassion during this horrible time where our seniors have already lost so much.
Review by Ganous Livcans4 months ago
If you have any doubt about the dress do not purchase from this site! They use very shady tactics in their return policy... it is not laid out until you actually go online to get a return # and find out you have 3 days and for store credit only.
Review by Costelus Steffens5 months ago
I just recieved my daughters prom dress. Delivery was fast but shipping was $70 . The dress was $299 but because of exchange (I live in Canada) it ended up costing $534. The dress sizing was way off..ordered a medium and it fit like a xs. We followd all size guides and suggestions. When taking a look over it I found a rip. Now to return it for refund o have to pay shipping AGAIN. Otherwise the dress is very heavy and gorgeous
Review by Perrror5 months ago
I let my daughter order 3 dresses in hopes of 1 fitting and returning the other 2. Not realizing they only had a 3 day return policy they are not giving me a break! We now have 2 new dresses that don't fit and they won't take them back. Never again!!!
Review by Mijsha6 months ago
I will NEVER order another dress from this company.. Lady on the phone was so rude and their return policy is absolutely horrible! 10 business days to inspect a dress for store credit? Meanwhile I am just trying to use my credit and purchase another dress!! This is the 7th dress I have ordered in the past week from them! Crazy how they treat their customers! NEVER AGAIN
Review by Mishruna Moscaliuc6 months ago
I was in need of a dress for a wedding in February. I saw the reviews, well the reviews they want you to see and thought I would give it a whirl. I was unsure of my size so I carefully measured myself, twice in fact, to make sure I ordered the proper size. They advertised all over their site, "free shipping, free returns, free alterations" I made sure the dress was not a "final sale" dress and I placed my order. The dress arrived quite quickly and I was excited to try it on. Get it home,try it and on and it was very small and unflattering. No biggie...I'll return it. Put it back in the bag and looked at the "Easy Returns & Exchanges" "see the attached picture" and then went off to visit my family for Christmas. Came back on the 3rd of Jan and visited the promgirl.com/returns and I find out that returns are only accepted "within 7 days of receipt of item". Well I don't rmember seeing that, I know if I didn't return it in 3 days I would miss out on the "free returns have to pay $10. I also know that they only offer "free alterations" on items over $150 and my dress was conveniently $149 I also remember seeing that "Sale and Special Order items" are returned for store credit only and final sale items "cannot be returned or exchanged". So I called and they were closed so I sent a very nice email explaining the situation apologizing for any misunderstanding and got back a curt email from CS, I can tell they get this confusion a lot, telling me so sorry but you missed the deadline. So I called talked to some snotty 12 year old (or so she sounded) told me that they will allow me a "1 time offer" to get a store credit if I take a bunch of pictures and fill out a form and wait for another 12 year old to review. Ya, I will just take the $150 hit and get the word out to others on this companies practices. I will say the dress was nice quality but the measurements were not just a little off but WAY off. So you have been warned do NOT do business with this company.
Review by Ottavi7 months ago
Homecoming Dress... The dress I ordered is more beautiful than it looked on line! Shipping only took 3 days!!! I'm already looking at the sales!!
Review by PeTong7 months ago
They will not return anything even for a store credit if you don't call right away! Then when someone was finally on the phone they were rude! The dresses are not sized correctly! Their website has the sizes way wrong
Review by Nordean Ojetola7 months ago
They boast "free returns" but charge a $12 restocking fee per item. I would have never ordered five dresses that may or may not fit had I known that. Too many other sites truly offer FREE returns.
Also, quality was very David's Bridalish.
Review by Uma8 months ago
The shipping was 10 days out unless you upgraded it for $20. The also put my order on hold for no reason which caused a further delay in shipping.
Review by Lajwant Pribadi8 months ago
The dresses were not true to size. They were too small. You only have 3 days to return for full refund. I could not get a refund since I did not call with in three days. Who has such a crazy return policy. NEVER order from them again. Stuck with two expensive dresses that cannot be worn.
Review by Suenye Ternian8 months ago
Have never left a review before, but after my experience with PromGirl and one of their supervisors, Brandon, I was left with no other choice. HORRIFIC customer service and even worse shopping experience with a company that clearly prides itself on hidden fees and very little transparency. Avoid this site at all costs.
Review by Proyash9 months ago
We ordered a dress that we loved but it had some quality issues when it showed up. While it was listed as a "final sale" item, the customer service team worked with us, understood we didn't have time to wait on another replacement dress for our event --- and refunded us the full price of the dress. That's all you can ask for! Will shop again here.
Review by Blaisestar9 months ago
the dress is very beautiful and good material even better than the picture, definitely I will order again from this website
Review by Sentiklos10 months ago
Ordered a dress for my daughters prom put in her measurements and it told me to order an XL but I ordered a large dress was way too big so I returned it and was told by prom girl they would refund my money instead they decided to give me a store credit which I will never use because I had to go out and buy my daughter a new dress bunch of scammers do not buy from this company
Review by Dulip Jaron11 months ago
Will not allow return, refund or credit of a dress that does not fit. Tags still on. Dress was never worn.
Review by Kazayet11 months ago
Horrible service. Due to them I do not have my prom dress.
They just put the order on hold and never sent an email to let me know about it.
Review by Arjoyita11 months ago
They suck and the dresses on the site are not the same brand that are delivered to you! Also cheap material and horrible service. Highly disappointing.
Review by Llwellyn GreenJr11 months ago
Very misleading with the free returns, especially when this site is shopped by high school girls that aren't as savvy to the tricks these companies pull. My daughter ordered the dress she wanted in 2 different sizes to see what fit better since she could return for free. BIG mistake. first, you have to return within 3 days for the shipping to be covered, second, he dress was on sale so it qualified for store credit only. It is her fault for not reading the policy completely but I still feel that prom girl is taking advantage of young girls that are just trying to find the perfect dress. I wish I would have read the reviews BEFORE i let her order. never again.
Review by Kodali Magutu1 year ago
Promgirl online store is robbing customers of their money. NJ state needs to look into this business.
Our reviews are aggregated from multiple sources to give you the best overview about promgirl.com.
We provide our customer with her dream dress through a seamless and stress-free shopping experience, making the most important events in her life - Sweet 16, Homecoming, Prom and beyond - all the more special.
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