I did not proceed to check out due to the non-optional, over priced white glove service.
Review by Kmess Derrow1 month ago
Message and PO - tells you what to call and an any time text service # I have tried the all plus you stay in a que watched 3 shows while waiting when their message said 20 minutes never answering only playing music. Every service the message tells you to use drags you out. They have no answering service. I received a package from them and the item that was most important was stolen. Box was open one item and PO was missing my order on line showed full order was complete and charged to my credit card. Pier 1 should be ashamed at how badly they are handling and misleading customers at this time. They seem to take orders online but mislead customers in handling problems. If people can fill an order and ship it surely some one can do customer service. Disgusted! You deserve to go out of business.
Review by Jullious1 month ago
The outdoor chairs I purchase deteriorated with in two years after purchasing. I tried for another two years to get Pier 1 to resolve the problem. I purchased four large wingback wicker chairs, an ottoman, two occasional chairs and, outdoor cushions for all the chairs...I spent over $1000.00. Pier 1 offered me $134.00 to resolve the issue. I refused their ridiculous offer. The pictures attached along with several more were sent to Pier 1. After I sent the pictures, they stopped communicating with me.
Review by RichardFurey1 month ago
I tried to order a $70 papasan chair on their website and the only shipping option was in home delivery for $169. Meaning they will unbox it and put the furniture together for you. I could see this being useful for some things, but for a papasan chair that requires zero assembly this is an outrageous and unnecessary charge. Especially with the pandemic, I do not want people entering my home unnecessarily.
When I tried to contact pier 1 to get this delivery option removed, I was unable to reach them at all. Their customer service phone numbers only work about 25% of the times and when I did get through I was put on hold for over an hour and then hung up on. I then tried their online chat, I was put in a queue of 300+ people and waited in the queue for 40+ minutes 4 separate times, every time I got to 5th in line in the queue, I was kicked out and told to try again, then placing me behind yet another 300+ people. I have tried sending them messages on Facebook and get no response.
Review by Aismail2 months ago
Pier 1 keeps cancelling my online orders, but then I see the items available on their website again. Either they have a major inventory issue, or they are just cancelling orders for no good reason. In the cancellation email there is no explanation as to why they cancel the order or apology. When you call customer service, it literally hangs up on you! Wow, what happened to this place???
Review by Gwynette2 months ago
They cancel my order twice 3 weeks later without saying anything and can't contact them forever. Shipping cost $150 for about $30 item. It's because COVID-19 they can't come inside of office or house, so what they do is leave in front of the door and change for $150. Doesn't make any sense! I wondering why they don't explain.
Review by Masoodh3 months ago
I placed an order order on 3/27/19 for four chairs and four cushions with white glove delivery. The chairs were delivered without the cushions and no one is answering any of my emails, chats or phone calls. Is this because the company is filing for bankruptcy?
Review by Granitek7 months ago
So after shopping religiously at Pier One for years, they decide to change the way they sell merchandise now. I walked into the store on Brownsboro Rd, Louisville Kentucky to find new items everywhere. In fact i wanted to purchase the very first picture on display in front. The manager informed me consumers now have to order everything online unless it's in the back of the store. The new merchandise can not be purchased because it was "in a display" (in the middle of the store.) They would gladly send it to my house but no buying anything at the store...I would love to know why they thought this was a good idea.
Review by Tingkong Tuchman8 months ago
Customer service at Pier 1 is an oxymoron. I am trying to find out where an order I placed a week ago is and am waiting on hold for the last 30 minutes. While I was on the line I was also trying their live chat. After waiting 15 minutes there, I was told I was number 1 in the que and then was told there was no agent available. Really!
Review by Orvin Lizerbram8 months ago
I've never had any credit card decrease my credit Limit, the bank they use for there credit cards checked my credit report twice and decreased my credit limit twice but they never lost any money from me or my wife. I don't do business with companies If they thought I wouldn't pay my bill then they should have never issued the card to me. beware of the Comenity bank they will check your credit report and if your score goes down a little the they will decrease your credit limit in half the each time I have several other cards in my wallet all in good standing and this happened. I just paid them of and told them to close my account and will never buy anything from pier 1 again.
Review by BCuth Jaschultowski8 months ago
We purchased a 3 piece outdoor set with white glove delivery. We waited 3 weeks and the loveseat came with out legs. The driver just left it in our home and told us to figure it out. Waited on hold for 2 hours with Pier1 customer service to be told that the legs will take 2 months. Horrible customer service. Stay away.
Review by SanibelSue9 months ago
Customer service at the Leesburg site was woefully lacking.
We were told for "security purposes" we could not place our order over the phone, and also that we had to come in to the store to place the order for it to be shipped (at no cost to us) to our Florida home. Since when can one not place an order over the phone?? I was able to order the lamp on-line, received the 25% discount currently being offered, and also got free shipping as the total purchase price was over $49.
We would not have bought this lamp if we had not been able to order it online.
To quote Julia Roberts in Pretty Woman, "Big mistake! Big! HUGE!" There are plenty of other Pier 1 stores in our area; the Leesburg location just lost my business forever.
Review by Kainen Kounou11 months ago
Shopped at Yuba City, Ca store. Found several vases on Clearance with additional 40%o off... Wonderful!!
Took them to counter to clean out
There was a swing cushion laying on counter so I told the cashier the cushion was not mine She proceeded to ring up my vases, another cashier walked by, noticed one of the vases I was purchasing and said" This vase is NOT ON CLEARANCE, even though it was clearly marked and placed in clearance section
Well I was very disappointed and asked her if she would honor the price it was marked
"Absolutely not, she replied Someone put the wrong tag on this vase". She picked up the vase and took it to the other side of checkout counter with no apologies!!
It was a large gray and white marble vase. So beautiful!!!
I asked if she would consider selling for price marked without the additional 40% off
She was very rude replying "I told you it is not that price!!"
So I let it go and purchased the other 4 items
And tried to be polite despite her rudeness
Well the cashier that was waiting on me in the first place gave me my total
I knew this was too much for what I purchased and I noticed she added the swing cushion, which I had told her was not mine. Without apologizing she deleted the item. I noticed she did not ask for my telephone number for my membership,so I asked about it. She replied no I didn't know if you wanted to get the points. Well of coarse I wanted the points. She sighed and said "I will have to start over I agreed to her dismay, so she reluctantly deleted the ticket and started over. The total still sounded too high. I looked and she AGAIN added the swing cushion which I had repeatedly told her was not mine!!
Finally she finished, I thanked her for her patience and tried to keep my cool
None of the mistakes were ever acknowledged. I smiled and left
What a frustrating experience!!!!!
Review by Punkech1 year ago
I purchased a few items today. The person said she charged me twice for the same item and would take it off. Meanwhile was talking with a friend who had stopped in the store as she is checking out my items. I asked if she took the extra item off, she said, "Yes." Driving home looked at my receipt and saw the item on there twice. Stopped my car and called and the other person looked it up and took the item off. Email confirmation said for reason: changed mind. I did not change my mind. I purchased only 1 of the item. The staff took no responsibility, didn't apologize.
Review by Baxis1 year ago
I purchased Corrinne dinning chairs a year and a half ago for our dining room. Having to recently move them I found out the bottom half of the back of the chair is nothing more than cardboard. Now two of my chairs have large dents in the back. Considering I paid 260.00 and that was on sale I expected better than cardboard.
Review by James Eugene1 year ago
I've ordered 14 items from Pier1 for summer in the last month. Out of the 14 two items were cancelled and when I went to the store to pick up 6 of them, I was told they were out of stock. Except I paid for them online so they would be there when I arrived!
Then you call customer service and the wait is 20 mins to speak to someone? Live Chat is 10 minutes but if you even minimize the window during the wait you are logged off the chat wait line. I'm not going to ever shop at Pier1 again. I feel like way too much of my time has been wasted and the lack of customer service and reliable stock is unacceptable.
Review by Teacup Marggraff1 year ago
The holy grail of bad business. I had not been into a Pier 1 store in years I got a credit card before Christmas 2018 and went into one of their stores. While they have beautiful items this entire business is not worth the aggravation. I browsed around and then had some questions and needed to talk to an employee. Well it never happened because I waited forever and asked the same lady more than once. Yes she was on the register and the manager was flying by arranging items. When she was free I tried again asking for help. No go she got on the phone that rang yes I get they have to answer the phone , I stood there and then she started cashing someone out. Hello!? She should've called someone for help. I immediately told her what I thought of her horrible service. I approached the manage who didn't seem to care. He did get 1 thing I needed and as I started to ask about something else he Scooted off. Arrgghh! Now I'm angry put my stuff down and walked out.
So, I start ordering online before Christmas. Bad move. I received 4 damaged packages filled with 5 shattered glass candles and 1 lantern had glass shattered. They told me they hire extra help during the holidays. Well these were packed so poorly I took pics and sent them to corporate. They could only replace items they had in stock so some of my Christmas gifts had to be bought again. I do not have these photos any longer. It was a huge box full of a shattered glass mess! The replacement box was wrapped much better. Needless to say I closed and paid off my card. I don't recommend you shop online here esp before the holidays. My store experience was awful so maybe you have a better experience but I was clearly ignored. One huge headache I didn't want!
Review by Cusleontomer1 year ago
Purchased a Isaac fake leather chair that started to crack and peel and the company won't stand behind it and replace it even though they know it is a manufacture defect.
Review by Electri1 year ago
I got a Pier 1 credit card for a single purchase of about $50 just to save the 20%. When the bill came I went online to pay it off. You have to enter your bank account information, they don't let you pay it any other way online. So I did, it took my payment, and figured that was that. Two weeks later, I get a letter saying my payment had been rejected due to 'incorrect bank account number.' Confused, I called customer service which said I could pay over phone but they would charge me another $20 or something ridiculous. Foolishly, I tried to do it online AGAIN- very careful to enter the correct numbers, triple checked it. Payment went through again. TWO WEEKS LATER I get another letter- same thing- now I owe $112.23 with late fees and fines, but the worst part is that I now have 'SERIOUSLY DELINQUENT' on my credit report!!! I called again, very upset. Wanted to pay it off over the phone with a live person. Was told if you missed your payment twice you would have to mail a check to a specific PO BOX (Collections?!). I did so with a long letter explaining I had diligently tried to pay my bill, and I've NEVER had an issue paying with my bank account. They would not remove the negative credit comments, but did refund me $27 (one late fee) which I could have cared less about. I'm furious. There is some flaw in their system- which should never accept your payment if there is anything wrong with the number, only to tell you two weeks later. HORRIBLE. Now I have to dispute it with the credit reporting agencies. I will not shop there ever again. Please don't get their credit card!!!
Review by Breuer Kazaure1 year ago
Two furniture items received, both damaged. Returned to store after partial assembly and credit was not given properly. Reorder returned and not credited to the Pier 1/Comenity card. Pier 1 and Comenity do not communicate. I chased the credit for over 2 months, Do not use that card! Do not order on line.
Review by Oystereater Vezey1 year ago
Pier 1 in Newington CT Berlin Turnpike. Purchased an item and was asked to hand over my credit card so the clerk could look at my signature. The signature was worn off so she asked to see my license. I asked why and she said to prevent credit card fraud. She looked at my drivers license signature and then asked if it was my license. They profiled me and were discriminatory because of the way I looked. I had a gap jean jacket on, dark hair , dark eyes and grey hair. I am so angry that I'm going back to the store tomorrow to speak with a manager. I will never buy another item at Pier 1.
Review by JosieB1 year ago
Had an account over a year with excellent payment. Went into store to payoff balance after Hurricane brought onintetnet issues. Got a statement today with 2 late fees after paying off balance in good faith islnsoxe the store.
Hard to get account balance online without account number (not on statement))
Hard to get through auto response when calling customer service.
They would only refund one late fee even after explaining duress of aftermath of Hurricane related problems.
Hurt my pride and my excellent credit rating and took $30 of mine that did. It belong to them.
Will not do this again.
Review by MrsCEO Auliya1 year ago
I love this place such awesome decor for just such a. Treaty price from candles to furniture I promise something for us all to love
Review by Qyk1 year ago
Bought 2 Elaine Flax Dinning chairs with Natural Stonewash Wood, came on time as promised. We picked up the chairs from the store and brought them home only to find out that one of the chairs had one leg shorter then the rest. We returned it back to the store and the clerk helped us order a replacement. Within one week the replacement chair's spring broke. Once again we returned the chair back to the store only this time the manager did not want to order a new chair for us telling us the chairs are out of stock ( it wasn't) instead he said he will have to call other Pier 1 stores to see if they had any on display. We eventually got our chair but i will NEVER order anything from them again. The products are cheap quality & not worth the money.
Review by Misike1 year ago
I will NEVER shop at Pier 1 again. They NEVER answer their customer service line. I have been on hold up to 45minutes without a response. It's beyond ridiculous!